I have paid for ExportPDF but Adobe website thinks I am using a free trial.

I have paid for ExportPDF but Adobe website thinks I am using a free trial.  WTF is going on?

Much discussion of this in the ExportPDF forum: http://forums.adobe.com/community/exportpdf

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    Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!

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    I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

    Thank you for purchasing a subscription for Adobe PDF Pack.
    Unlimited online conversions to Adobe PDF.
    The ability to combine multiple source files into a single merged PDF.
    Unlimited conversions from PDF files to editable Word (DOCX) or Excel (XLSX) documents.
    Anytime, anywhere access to your converted PDF files through a web browser.
    The link in the email takes me to: https://cloud.acrobat.com/?trackingid=ISNAI

  • Sign up for Creative Cloud for Team but users are then asked to try a free trial

    I Have set up a Creative Cloud Team account and invited two users. They have followed the email instructions and have then been ask to enter a free trial. Do they go ahead and do this even though I have made payment? Is a months free period included?

    I don't work for Adobe, but until a staff member comes along, the links below MAY help
    Team licenses via the Cloud
    -http://www.adobe.com/products/creativecloud/teams/benefits.html
    -assign a new team member http://forums.adobe.com/thread/1460939?tstart=0
    -http://helpx.adobe.com/creative-cloud/kb/unable-license-trial-product-creative.html

  • My bank says I was charged but Adobe site says I'm still on free trial of Creative Cloud. Help?

    Exactly what the title says, Does anyone know how I can fix whatever is wrong?

    Hi Romanah Sibell,
    We have checked the details of your account, we were unable to find any active  subscription on it. Possibly you have an active subscription on an alternate email address.
    Kindly provide the below mentioned details in a "Private Message" so that we can help you appropriately.
    Adobe order#:
    Alternate Email Address:
    Meanwhile, try to sign out from creative cloud and sign back in from the correct Id,  for more info check the link below.
    Sign out, Sign in | Creative Cloud Desktop app
    If your applications are launching as trial post signing with correct Id try: Creative Cloud applications ask for serial number
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  • I have downloaded and installed creative cloud yesterday and wanted to use the free trial first, but when I go to open photoshop it says my trial has expired

    This is a totally new account, and I dont understand why my trial has expired when its a new account.

    NOthing you can do. Sometimes this happens - technical glitches on your system or attempts at tampering. It can't be fixed. You have to buy the software or try tomrun the trial on another machine.
    Mylenium

  • I paid for exportpdf and everytime i try to use tool on pdf, it asks me to subscribe. i have to log into website EVERY time. not acceptable.  how can i export only form fields that were filled in?

    i paid for exportpdf and every time i try to use tool on pdf, it asks me to subscribe. i have to log into website EVERY time. not acceptable. Some forms can't be saved so having to log in and only use webtool to upload a saved pdf won't work.
    as well, how can i export only form fields that were filled in if I can get pdf to save to computer?

    Hi kstine,
    I can see why that would be frustrating! Have you tried selecting Stayed Signed In underneath the Adobe ID and Password boxes when you try to log in?
    What did you use to create the PDF form? If you used FormsCentral, form data is saved to your online FormsCentral account. If you have Acrobat, you can export form data as described  here: Adobe Acrobat X Pro * Manage form data files
    Best,
    Sara

  • I have paid for Spotify Premium but can only shuffle play on Android Sony Walkman NWZ X2

    Hi  I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2)  I paid over a grand for my Walkman, and want to use spotify to play music wirelessly via bluetooth, which does work but on with the free shuffle play function. I have made a new account, logged in and out everywhere, installed via the google play on the walkman, I really think they spotify should scrap the shuffle only for mobiles etc. I dont know what is wrong with spotify but its starting to annoy me. regards Laurie 

    I have the same problem.  I purchased premium with the first three months at .99 cents and my account says im still using the free version.  Ive contacted tech support and awaiting info. Ive tried signing in and signing out. Ive also tried deleting my spotify app and reinstalling it.  Natta.... anyone with ideas??? Love to hear from you.

  • I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

    I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

    Hi la recruiter,
    There are a few types of files that Acrobat can't convert--and PDF files with security applied is one on them. I'm happy to cancel your subscription, if you decide that it's not going to work out for you. Please confirm that you'd like me to proceed with the cancelation, and I'll take care of it right away.
    Best,
    Sara

  • I have paid for adobe but everytime i try to upload a pdf to adobe and convert it to word it fails !!! i have been trying for days now

    I have paid for adobe but everytime I try to upload a pdf to adobe and convert it to word I get a fail message after about 5 minutes waiting

    Hi Scott,
    I'm sorry to hear that you're having trouble using your Acrobat.com subscription. I've checked your account, and there are no issues there.
    Is the problem specific to one PDF file, or are you running into the same problem with multiple files? How large is the file (or files) that you're trying to upload? Are they complex (large number of pages; mix of text and graphics)?
    Let's start with some basic troubleshooting:
    Clear the browser cache and try again.
    Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
    Make sure that there are no firewall or proxy settings that are limiting your access to the Internet.
    Let us know how it goes. If you're still having trouble, we can take a closer look at the files that you're trying to convert.
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  • Have paid for adobe cloud but now it is say start your trial

    have paid for adobe cloud but now it is say start your trial

    There are no billing issue, I have got it confirmed.
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
    http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
    If you do not have Photoshop, then try the solution that others have mentioned previously:
    Open the Adobe Application Manager (AAM).
    If applicable, let AAM complete any automatic updates and restart itself.
    Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
    Open a CS6 application (e.g. InDesign CS6).
    If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
    Refer to: Re: Top Ten Questions About Creative Cloud
    creative cloud software says my free trial has expired, but I have a paid subscription
    Regards
    Rajshree

  • I have paid for my subscription but it is asking me to pay again and won't let me do anything?

    I have paid for my subscription but it is asking me to pay again and won't let me do anything?

    We have a separate forum for ExportPDF - please post your question there -- http://forums.adobe.com/community/exportpdf
    Or contact Customer Support for ExportPDF - http://helpx.adobe.com/contact.html?product=export-pdf
    I hope this helps!

  • I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Also,
    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I have paid for the photoshop, but I haven't  received the E-mail of its installation. What should I do?

    I have paid for the photoshop, but I haven't  received the E-mail of its installation. What should I do? or could you please resend the e-mail for me?

    Video apps in the Cloud suite (such as Premiere Pro and After Effects) are 64 bit only and will only run on 64 bit processors and 64 bit operating systems.
    If your computer is running a 32 bit operating system (e.g. Win 7 32 bit) then you will not able to download those apps since they will not run on your computer.
    http://www.adobe.com/products/creativecloud/faq.html#desktop-products
    Which desktop applications in Creative Cloud require 64-bit operating systems?
    With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

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