I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

Thank you for purchasing a subscription for Adobe PDF Pack.
Unlimited online conversions to Adobe PDF.
The ability to combine multiple source files into a single merged PDF.
Unlimited conversions from PDF files to editable Word (DOCX) or Excel (XLSX) documents.
Anytime, anywhere access to your converted PDF files through a web browser.
The link in the email takes me to: https://cloud.acrobat.com/?trackingid=ISNAI

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