I have paid for the annual subscription but I'm having trouble opening the lightroom app

how do I open an app? it is ticked as up to date but won't open

Lightroom doesn't launch or returns "Develop module is disabled" error after 5.5 update
Error changing modules | Lightroom
Mylenium

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I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

Hi la recruiter,
There are a few types of files that Acrobat can't convert--and PDF files with security applied is one on them. I'm happy to cancel your subscription, if you decide that it's not going to work out for you. Please confirm that you'd like me to proceed with the cancelation, and I'll take care of it right away.
Best,
Sara

I HAVE PAID FOR SKYPE MONTHLY SUBSCRIPTION BUT HAV...

WHY IS MY ACCOUNT DEBITED FOR THE MONTHLY SUBSCRIPTION BUT STILL NOT RECIEVE MY CREDITS TO MAKE MY CALL. TWICE MY CARD HAS BEEN CHARGED ON THE 4TH JUNE BUT STILL WAITING FOR THE CREDIT TO MAKE MY CALLS .CAN SOMEONE ANSWER ME . THANK .
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

TS3297 I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection

I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection.How do I get it?

There is nothing wrong with my internet connection.
Is that a -50 error message, jolyn?
If so, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I have paid for additional iCloud storage but its not updated on my devices

I have paid for additional iCloud storage but its not updated on my devices
How Long does it take, its been 24 hrs already

The iCloud storage is for your backup, it will not make your device capacity larger.

I already own LR5 and have paid for it. Can I just download Photoshop CC via the Photography Program

I already own LR5 and have paid for it. Can I just download Photoshop CC via the Photography Program

Slim.nl is an indirect seller of Adobe products whose policies are not known to us. In our server we do not see any purchase from Adobe.com.
Please try to purchase from https://store2.adobe.com/cfusion/store/html/index.cfm?store=OLS-NL&event=displayProduct&ca tegoryPath=/Applications/AcrobatProX
You do have an Adobe ID with the Email provided here.
Regards
Rajshree

I HAVE ITUNES LOADED ON MY PC, BUT AS SOON AS I OPEN THE ITUNES FOLDER, IT COMES UP WITH A SMALL SCREEN SAYING THAT ITUNES HAVE A PROBLEM AND MUST CLOSE. I HAVE RE-INSTALLED ITUNES BUT IT STILL DOES THE SAME. PLEASE TELL ME WHAT KIND OF PROBLEM IT CAN BE

I HAVE ITUNES LOADED ON MY PC, BUT AS SOON AS I OPEN THE PROGRAM A POP-UP SCREEN APPEAR WHICH STATES THAT AN ERROR OCCURED IN ITUNES AND IT MUST CLOSE.
I HAVE RE-INSTALLED ITUNES, BUT THAT HAS NOT HELPED.
CAN SOMEBODY PLEASE EXPLAIN TO ME HOW TO SOLVE THIS PROBLEM?
LEILANI178

Leilani ~ Welcome to the Support Communities. Before posting your question it's worth searching the Communities — here's an Apple tutorial:
Apple Support Communities: Searching
...But since you've already posted, look in the More Like This section to the right of your post. Also:

I have Final Cut Pro X (10.0.9) and would like to change my project settings but I am having trouble finding the 'Modify Settings button.' Where exactly is it located?

I have Final Cut Pro X (10.0.9) and would like to change my project settings but I am having trouble finding the 'Modify Settings button.' Where exactly is it located? Here is the link which gives the instructions but doesn't seem to say where the 'Modify Settings Button' is located: http://support.apple.com/kb/PH12526?viewlocale=en_US

You have to choose – one settigf or another.
The thing is.your HD clips will look better in an SD project than your SD clips will in an HD project.
WIthout knowing much more about your project and the kind of content, it's really hard to be specific. But generally I'd let my project settings be guided by what fraction of my timeline will be made up of HD clips and how much SD clips. If it's 75% HD, I'd probably do an HD project…and so on,
Good luck.
Russ

I have a MacBook Air with OS X and am having trouble accessing the ADT Pulse Home Security System cameras. The mobile (iPhone and iPad) apps allow access no problem, but I can't get a picture on the MacBook. Have tried Safari and Firefox browsers.

I have a MacBook Air with OS X and am having trouble accessing the ADT Pulse Home Security System cameras. The mobile (iPhone and iPad) apps allow access no problem, but I can't get a picture on the MacBook. Have tried Safari and Firefox browsers. Anyone have any ideas? Thanks.

From a Catherine to Katherine -- Had the exact same problem!! I had to enable Java twice - both in Safari and then on the MacBookAir itself.

I was able to download the Creative cloud but my Mac won't open the download. All I get is the color wheel...What should I do?

I paid for the student creative cloud and was able to download the actual software but my Mac will not open the installer for the cloud. I click on the download (which is the installer) and all I get is the color wheel that shows that it's having issues completing the task. The "Finder" also says that it is not responding while trying to open the download. Any suggestions on how to get the installer open?

Mcleighty0 can you please post a screen shot of the behavior you are experiencing? Please see FAQ: How do I capture and post a screen shot or video? for information on how to post a screen shot to this discussion.

HT201365 I updated my software Wide. The update completed but when I wanted to open the device access code is required, I typed in the code can be wrong then the device is locked . at pelefon .said the solution is to delete everything on the

I updated my softwarew in my iphone. The update completed but when I wanted to open the device, access code is required, I typed . the code, it can be wrong i try again but then the device is locked. at pelephone corporetion said the solution is to delete everything on the device and
. Reinstall the software
. Is there no other solution' may be i can cancel the code

You can only add music to iTunes Match from your iTunes library on your computer, not from your iOS device. If you have music on your iPad that is not on your computer, you'll have to import it to your iTunes library on your computer to add it to iTunes Match.
Music purchased from the iTunes store can be imported directly to your iTunes library by authorizing your computer for the Apple ID(s) used to purchase the music (in Store>Authorize This Computer), then connecting the iPad to your computer, opening iTunes and going to File>Devices>Transfer Purchases. Music from other sources will require using 3rd party software to transfer to your computer, such as Touch Copy.

I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

Chances are the pinnacle is producing .avi files or MPEFG1/2 streams - iTunes may know how to decode the audio but not the video. Download Handbrake and try running the Pinnacle files through it and adding to iTunes - use Universal format unless you have a specific device in mind.
Keep copies of the originals.
Another option might be to try to install Perian. Can't remember if the Apple MPEG2 plugin allows MPEG2 to be played in iTunes.
AC

HT5103 I downloaded a trial version of Final Cut Pro X directly from the Apple website but when i try to open the file, a message is displayed saying 'legacy file should be converted' what can I do to fix it?

I downloaded a trial version of Final Cut Pro X directly from the Apple website but when i try to open the file, a message is displayed saying 'legacy file should be converted' what can I do to fix it?

Where did you download it from exactly? URL.
Exactly what computer is this.

My daughter has an 16gb ipad I have paid for extra cloud storage but since I have the storage on the ipad is saying 1gb left and shes not downloaded any apps? any answers would be gratefully received a

I am confused and not very techy!! My daughter has a 16gb ipad I have paid for extra storage on the cloud so she can have movies on it but since I have done this the ipad is saying shes only got 1gb left even tho it says she's used 12.0 although she hasnt any apps downloafed please help!

Hi! On her iPad, go to Settings > General > Usage and that will show you what apps (I'm suspecting it could be Photos and Camera.) are taking most of the space on it. The extra iCloud storage will not increase local storage on the iPad itself.

I have paid for germany skype number,but i didn't ...

I have paid for germany skype number few days ago,and i was noticed that this number was awaiting for confirmation,
But i still didn't cant find this number in my account unitl today,what's the problem?

Hi, Fdsportscast, and welcome to the Community,
If the timeframe has passed for your new number to be activated, you will need to contact Skype Customer Service to enquire further. We here in the Community do not have access to the records which would provide explanation.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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I have paid for the annual subscription but I'm having trouble opening the lightroom app

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