I have paid for the monthy subscription and it is telling me my trial is done do I want to sign up.. I cannot find a redemtion code

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I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

Thank you for purchasing a subscription for Adobe PDF Pack.
Unlimited online conversions to Adobe PDF.
The ability to combine multiple source files into a single merged PDF.
Unlimited conversions from PDF files to editable Word (DOCX) or Excel (XLSX) documents.
Anytime, anywhere access to your converted PDF files through a web browser.
The link in the email takes me to: https://cloud.acrobat.com/?trackingid=ISNAI

I have paid for the annual subscription but I'm having trouble opening the lightroom app

how do I open an app? it is ticked as up to date but won't open

Lightroom doesn't launch or returns "Develop module is disabled" error after 5.5 update
Error changing modules | Lightroom
Mylenium

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

Hi la recruiter,
There are a few types of files that Acrobat can't convert--and PDF files with security applied is one on them. I'm happy to cancel your subscription, if you decide that it's not going to work out for you. Please confirm that you'd like me to proceed with the cancelation, and I'll take care of it right away.
Best,
Sara

I am unable to download the product I purchased. I have followed the instructions, gone to my command/order which states I have paid for the product and it is ready to download. I have then, gone to 'my downloads' and it advises me that I have no downlo

I have followed the instructions, gone to my command/order which states I have paid for the product and it is ready to download. I have then, gone to 'my downloads' and it advises me that I have no downloads available! What next?

The product is online and accessible via the web site. It was accessed via an email connection.

TS1717 I have paid for the app for old masters puzzle. Says it is completed but will not open when I click on the collection. I have bought 2 now and cannot open either one.

I have paid for the app for 2 old masters puzzles. Says they are complete but will not open. What is the problem?
Thanks
Robin

Does this happen immediately after you log in? If so, one of your login items is probably causing it.

"Trial expired" even though I have paid for the Creative Cloud?

Hello,
I have already paid for the creative cloud (and do each month). Whay is it saying that my trial has expired and asking me to license the software?

Hi Evan-inc ,
i would request you to please check if your subscription is active or not ? because if the installer is asking for the serial number that would point at either
1) subscription is not active
2) you are behind a firewall/Proxy
3) Antivirus on the system blocking the connectivity between Adobe and your computer .
I would request you to please check the above mentioned options and let us know .And also for the Antivirus , you can try turning the antivirus off and then activate the product .
Regards,
Kartikay Sharma

I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even h

I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even had upgraded to the Mavericks . I do not think it's fair to have to pay again and I would like to upgrade my operating system without having to pay again for the same system.

Hi anatuta,
Thanks for visiting Apple Support Communities.
It sounds like you are trying to upgrade your Mac to a newer version of OS X, after completing a fresh install of Snow Leopard.
If you have already purchased and downloaded OS X Lion and Mavericks, you should be able to find these items in the Purchased section of the Mac App Store.
You may find the steps in this article helpful with finding the items:
Mac App Store: Finding your purchased apps - Apple Support
If you do not see the items in the Purchased section, they may be hidden:
Hide and unhide purchases in the Mac App Store - Apple Support
All the best,
Jeremy

I have paid for the photoshop, but I haven't received the E-mail of its installation. What should I do?

I have paid for the photoshop, but I haven't received the E-mail of its installation. What should I do? or could you please resend the e-mail for me?

Video apps in the Cloud suite (such as Premiere Pro and After Effects) are 64 bit only and will only run on 64 bit processors and 64 bit operating systems.
If your computer is running a 32 bit operating system (e.g. Win 7 32 bit) then you will not able to download those apps since they will not run on your computer.
http://www.adobe.com/products/creativecloud/faq.html#desktop-products
Which desktop applications in Creative Cloud require 64-bit operating systems?
With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

I still have the trial showing although I have paid for the software

I still have the trial showing although I have paid for the software

Try to Sign out and back in: Sign in, Sign out | Creative Cloud desktop app

I have paid for the Mountain Lion. But for some reason, I cannot seem to download it, despite software being upgraded. Anyone facing this problem where the download does not begin? How can I solve this?

I have paid for the Mountain Lion. But for some reason, I cannot seem to download it, despite software being upgraded. Anyone facing this problem where the download does not begin? How can I solve this?

Make sure your Mac qualifies to run Mountain Lion > Apple - Upgrade your Mac to OS X Mountain Lion.
Try disabling anti virus software and turn off the Firewall in System Preferencs > Security & Privacy
Apps such as Little Snitch and Net Nanny can prevent apps from downloading from the App store including Mountain Lion.
Third party download managers are not compatible with the App Store.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

Can I force the bootcamp wizard to skip looking for the bootcamp drivers? I have already downloaded the latest drivers and loaded them on a FAT usb drive. All I want is for bootcamp to create the partition and allow me to install windows 8 pro

Hi Everyone,
Can I force the bootcamp wizard to skip looking for the bootcamp drivers? I have already downloaded the latest drivers and loaded them on a FAT usb drive. All I want is for bootcamp to create the partition and allow me to install windows 8 pro.
The bootcamp drivers have been downloaded from apple's website. Filename: BootCamp5.0.5033
I have a iMac 27" late 2013 model.
NOTE: I have downloaded the drivers manually from apples support site as the bootcamp wizard fails third of the way through the download.
Appreciate any assistance.
Regards,
asdutoit

There is a missing point in this thread, and it is that the Boot Camp drivers for the Late 2013 iMac can only be downloaded from Boot Camp Assistant. The Boot Camp drivers available in the Apple site are not compatible with that iMac.
Delete the Boot Camp drivers from the USB drive, open Boot Camp Assistant and try to download the Boot Camp drivers again. If you get a message telling you that they could not be downloaded, I would try reinstalling OS X through OS X Recovery, by holding down Command and R keys while your Mac is starting up

I HAVE PAID FOR SKYPE MONTHLY SUBSCRIPTION BUT HAV...

WHY IS MY ACCOUNT DEBITED FOR THE MONTHLY SUBSCRIPTION BUT STILL NOT RECIEVE MY CREDITS TO MAKE MY CALL. TWICE MY CARD HAS BEEN CHARGED ON THE 4TH JUNE BUT STILL WAITING FOR THE CREDIT TO MAKE MY CALLS .CAN SOMEONE ANSWER ME . THANK .
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Have paid for adobe cloud but now it is say start your trial

have paid for adobe cloud but now it is say start your trial

There are no billing issue, I have got it confirmed.
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
If you do not have Photoshop, then try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CS6).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
Refer to: Re: Top Ten Questions About Creative Cloud
creative cloud software says my free trial has expired, but I have a paid subscription
Regards
Rajshree

I am unable to edit PDF file. I have paid for the Adobe dc program and when I attempt to do this, I am redirected to payment screen. Would like help? Adobe takes my money easily, but have no way to contact them except through this setting. I would li

I cannot edit a PDF file. When I try it redirects me to payment screen and I have already paid for this! I would like to talk to someone per phone. You have easily taken my money and I would like support.

"Adobe dc program"???
Such does not exist; at least not from Adobe.
As has been asked - What, specifically, was subscribed to? It is identified on the receipt Adobe provides for each subscription account one opens.
Be well...

I have paid for the monthy subscription and it is telling me my trial is done do I want to sign up.. I cannot find a redemtion code

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