I have paid my sub and verified but I do not seem to to be able to use, every time I try it asks to suscribe again

I have paid my sub and verified but I do not seem to to be able to use, every time I try it asks to suscribe again

I paid via the window within Adobe Reader which took me to
https://www.acrobat.com/en_gb/products/exportpdf/subscribe.html?trackingid=KLFWV&ttsrccat= IPMRDR11-ALL-ACOM-IPM201407ToolsRHP*Crtl-Control
This is where I paid by credit card and was able to then sign in.
They sent me the confirming email which I verified.  There was no ID or order number contained in the email.
Rhonda Purcell
[private information removed by moderator.]
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    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.1.6 (7534.56.5)
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    Code Type:       X86-64 (Native)
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    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          126027 sec
    Crashes Since Last Report:           24
    Per-App Interval Since Last Report:  577001 sec
    Per-App Crashes Since Last Report:   24
    Anonymous UUID:                      A6055379-1AD4-4DCF-9E47-C29E229C434B
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    0   CoreFoundation                      0x00007fff99134f56 __exceptionPreprocess + 198
    1   libobjc.A.dylib                     0x00007fff91aa7d5e objc_exception_throw + 43
    2   CoreFoundation                      0x00007fff99134d8a +[NSException raise:format:arguments:] + 106
    3   Foundation                          0x00007fff94b9271f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    4   AppKit                              0x00007fff931e0cdf -[NSMenu itemAtIndex:] + 165
    5   AppKit                              0x00007fff931e0e38 -[NSMenu removeItemAtIndex:] + 63
    6   Safari                              0x000000010d0a3c2e -[AppController awakeFromNib] + 387
    7   CoreFoundation                      0x00007fff9912bfb1 -[NSObject performSelector:] + 49
    8   CoreFoundation                      0x00007fff9912bf32 -[NSSet makeObjectsPerformSelector:] + 274
    9   AppKit                              0x00007fff931c89ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    10  AppKit                              0x00007fff931bef73 loadNib + 322
    11  AppKit                              0x00007fff931be470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    12  AppKit                              0x00007fff931be38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    13  AppKit                              0x00007fff931be2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    14  AppKit                              0x00007fff9342f06f NSApplicationMain + 398
    15  Safari                              0x000000010d2a6806 SafariMain + 166
    16  Safari                              0x000000010d08ff24 Safari + 3876
    17  ???                                 0x0000000000000002 0x0 + 2
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    0   libsystem_kernel.dylib             0x00007fff9a393ce2 __pthread_kill + 10
    1   libsystem_c.dylib                  0x00007fff900fd7d2 pthread_kill + 95
    2   libsystem_c.dylib                  0x00007fff900eea7a abort + 143
    3   libc++abi.dylib                    0x00007fff94a927bc abort_message + 214
    4   libc++abi.dylib                    0x00007fff94a8ffcf default_terminate() + 28
    5   libobjc.A.dylib                    0x00007fff91aa81b9 _objc_terminate + 94
    6   libc++abi.dylib                    0x00007fff94a90001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib                    0x00007fff94a9005c std::terminate() + 16
    8   libc++abi.dylib                    0x00007fff94a91152 __cxa_throw + 114
    9   libobjc.A.dylib                    0x00007fff91aa7e7a objc_exception_throw + 327
    10  com.apple.CoreFoundation           0x00007fff99134d8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation               0x00007fff94b9271f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    12  com.apple.AppKit                   0x00007fff931e0cdf -[NSMenu itemAtIndex:] + 165
    13  com.apple.AppKit                   0x00007fff931e0e38 -[NSMenu removeItemAtIndex:] + 63
    14  com.apple.Safari.framework         0x000000010d0a3c2e -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation           0x00007fff9912bfb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation           0x00007fff9912bf32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit                   0x00007fff931c89ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    18  com.apple.AppKit                   0x00007fff931bef73 loadNib + 322
    19  com.apple.AppKit                   0x00007fff931be470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit                   0x00007fff931be38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    21  com.apple.AppKit                   0x00007fff931be2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    22  com.apple.AppKit                   0x00007fff9342f06f NSApplicationMain + 398
    23  com.apple.Safari.framework         0x000000010d2a6806 SafariMain + 166
    24  com.apple.Safari                   0x000000010d08ff24 0x10d08f000 + 3876
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib             0x00007fff9a3947e6 kevent + 10
    1   libdispatch.dylib                  0x00007fff9729078a _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                  0x00007fff9728f31a _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib             0x00007fff9a394192 __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x00007fff900fd594 _pthread_wqthread + 758
    2   libsystem_c.dylib                  0x00007fff900feb85 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib             0x00007fff9a394192 __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x00007fff900fd594 _pthread_wqthread + 758
    2   libsystem_c.dylib                  0x00007fff900feb85 start_wqthread + 13
    Thread 4:: WebCore: IconDatabase
    0   libsystem_kernel.dylib             0x00007fff9a394a8e pread + 10
    1   libsqlite3.dylib                   0x00007fff97e9dce5 unixRead + 69
    2   libsqlite3.dylib                   0x00007fff97ebf4f6 readDbPage + 102
    3   libsqlite3.dylib                   0x00007fff97ebdc9b sqlite3PagerAcquire + 315
    4   libsqlite3.dylib                   0x00007fff97eec872 moveToChild + 146
    5   libsqlite3.dylib                   0x00007fff97eeeb68 sqlite3BtreeNext + 600
    6   libsqlite3.dylib                   0x00007fff97ee7909 sqlite3VdbeExec + 41561
    7   libsqlite3.dylib                   0x00007fff97edca5b sqlite3_step + 1883
    8   com.apple.WebCore                  0x000000010e147eff WebCore::SQLiteStatement::step() + 63
    9   com.apple.WebCore                  0x000000010e1486cc WebCore::IconDatabase::performURLImport() + 908
    10  com.apple.WebCore                  0x000000010e146d3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
    11  com.apple.JavaScriptCore           0x000000010da8011f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    12  libsystem_c.dylib                  0x00007fff900fb8bf _pthread_start + 335
    13  libsystem_c.dylib                  0x00007fff900feb75 thread_start + 13
    Thread 5:: Dispatch queue: com.apple.CFURLCACHE_work_queue
    0   libsystem_kernel.dylib             0x00007fff9a394a8e pread + 10
    1   libsqlite3.dylib                   0x00007fff97e9dce5 unixRead + 69
    2   libsqlite3.dylib                   0x00007fff97eba898 sqlite3PagerSharedLock + 2184
    3   libsqlite3.dylib                   0x00007fff97eb9a47 sqlite3BtreeBeginTrans + 1191
    4   libsqlite3.dylib                   0x00007fff97eb1427 sqlite3InitOne + 2391
    5   libsqlite3.dylib                   0x00007fff97eb0a44 sqlite3Init + 116
    6   libsqlite3.dylib                   0x00007fff97eabdcf sqlite3Pragma + 10287
    7   libsqlite3.dylib                   0x00007fff97ea3e4f yy_reduce + 3967
    8   libsqlite3.dylib                   0x00007fff97ea2a2d sqlite3Parser + 253
    9   libsqlite3.dylib                   0x00007fff97ea16fd sqlite3RunParser + 413
    10  libsqlite3.dylib                   0x00007fff97ea0fe8 sqlite3Prepare + 1032
    11  libsqlite3.dylib                   0x00007fff97ea0b23 sqlite3LockAndPrepare + 355
    12  libsqlite3.dylib                   0x00007fff97e9ff42 sqlite3_exec + 418
    13  com.apple.CFNetwork                0x00007fff99e2253a __CFURLCache::OpenDatabase() + 188
    14  com.apple.CFNetwork                0x00007fff99e22040 ProcessCacheTasks(__CFURLCache*, bool) + 265
    15  com.apple.CFNetwork                0x00007fff99e21a72 _ZL24_CFURLCacheTimerCallbackPv + 662
    16  libdispatch.dylib                  0x00007fff9728ea86 _dispatch_call_block_and_release + 18
    17  libdispatch.dylib                  0x00007fff972902d6 _dispatch_queue_drain + 264
    18  libdispatch.dylib                  0x00007fff97290132 _dispatch_queue_invoke + 54
    19  libdispatch.dylib                  0x00007fff9728f92c _dispatch_worker_thread2 + 198
    20  libsystem_c.dylib                  0x00007fff900fd3da _pthread_wqthread + 316
    21  libsystem_c.dylib                  0x00007fff900feb85 start_wqthread + 13
    Thread 6:: CoreAnimation render server
    0   libsystem_kernel.dylib             0x00007fff9a39267a mach_msg_trap + 10
    1   libsystem_kernel.dylib             0x00007fff9a391d71 mach_msg + 73
    2   com.apple.QuartzCore               0x00007fff950572d9 CA::Render::Server::server_thread(void*) + 184
    3   com.apple.QuartzCore               0x00007fff95057219 thread_fun + 24
    4   libsystem_c.dylib                  0x00007fff900fb8bf _pthread_start + 335
    5   libsystem_c.dylib                  0x00007fff900feb75 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff6cc8d418  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff6cc8d440  rsp: 0x00007fff6cc8d418
       r8: 0x00007fff7e006fb8   r9: 0x00007fff6cc8cea8  r10: 0x00007fff9a393d0a  r11: 0xffffff80002da8d0
      r12: 0x00007fb2e261f8a0  r13: 0x0000000000000004  r14: 0x00007fff7e009960  r15: 0x00007fff6cc8d590
      rip: 0x00007fff9a393ce2  rfl: 0x0000000000000246  cr2: 0x0000000102ef8000
    Logical CPU: 0

    Process:         Safari [386]
    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.1.6 (7534.56.5)
    Build Info:      WebBrowser-7534056005000000~6
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [147]
    Date/Time:       2012-09-03 19:41:08.591 -0700
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          126027 sec
    Crashes Since Last Report:           24
    Per-App Interval Since Last Report:  577001 sec
    Per-App Crashes Since Last Report:   24
    Anonymous UUID:                      A6055379-1AD4-4DCF-9E47-C29E229C434B
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    objc[386]: garbage collection is OFF
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
    *** First throw call stack:
    0   CoreFoundation                      0x00007fff99134f56 __exceptionPreprocess + 198
    1   libobjc.A.dylib                     0x00007fff91aa7d5e objc_exception_throw + 43
    2   CoreFoundation                      0x00007fff99134d8a +[NSException raise:format:arguments:] + 106
    3   Foundation                          0x00007fff94b9271f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    4   AppKit                              0x00007fff931e0cdf -[NSMenu itemAtIndex:] + 165
    5   AppKit                              0x00007fff931e0e38 -[NSMenu removeItemAtIndex:] + 63
    6   Safari                              0x000000010d0a3c2e -[AppController awakeFromNib] + 387
    7   CoreFoundation                      0x00007fff9912bfb1 -[NSObject performSelector:] + 49
    8   CoreFoundation                      0x00007fff9912bf32 -[NSSet makeObjectsPerformSelector:] + 274
    9   AppKit                              0x00007fff931c89ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    10  AppKit                              0x00007fff931bef73 loadNib + 322
    11  AppKit                              0x00007fff931be470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    12  AppKit                              0x00007fff931be38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    13  AppKit                              0x00007fff931be2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    14  AppKit                              0x00007fff9342f06f NSApplicationMain + 398
    15  Safari                              0x000000010d2a6806 SafariMain + 166
    16  Safari                              0x000000010d08ff24 Safari + 3876
    17  ???                                 0x0000000000000002 0x0 + 2
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib             0x00007fff9a393ce2 __pthread_kill + 10
    1   libsystem_c.dylib                  0x00007fff900fd7d2 pthread_kill + 95
    2   libsystem_c.dylib                  0x00007fff900eea7a abort + 143
    3   libc++abi.dylib                    0x00007fff94a927bc abort_message + 214
    4   libc++abi.dylib                    0x00007fff94a8ffcf default_terminate() + 28
    5   libobjc.A.dylib                    0x00007fff91aa81b9 _objc_terminate + 94
    6   libc++abi.dylib                    0x00007fff94a90001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib                    0x00007fff94a9005c std::terminate() + 16
    8   libc++abi.dylib                    0x00007fff94a91152 __cxa_throw + 114
    9   libobjc.A.dylib                    0x00007fff91aa7e7a objc_exception_throw + 327
    10  com.apple.CoreFoundation           0x00007fff99134d8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation               0x00007fff94b9271f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    12  com.apple.AppKit                   0x00007fff931e0cdf -[NSMenu itemAtIndex:] + 165
    13  com.apple.AppKit                   0x00007fff931e0e38 -[NSMenu removeItemAtIndex:] + 63
    14  com.apple.Safari.framework         0x000000010d0a3c2e -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation           0x00007fff9912bfb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation           0x00007fff9912bf32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit                   0x00007fff931c89ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    18  com.apple.AppKit                   0x00007fff931bef73 loadNib + 322
    19  com.apple.AppKit                   0x00007fff931be470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit                   0x00007fff931be38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    21  com.apple.AppKit                   0x00007fff931be2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    22  com.apple.AppKit                   0x00007fff9342f06f NSApplicationMain + 398
    23  com.apple.Safari.framework         0x000000010d2a6806 SafariMain + 166
    24  com.apple.Safari                   0x000000010d08ff24 0x10d08f000 + 3876
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib             0x00007fff9a3947e6 kevent + 10
    1   libdispatch.dylib                  0x00007fff9729078a _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                  0x00007fff9728f31a _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib             0x00007fff9a394192 __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x00007fff900fd594 _pthread_wqthread + 758
    2   libsystem_c.dylib                  0x00007fff900feb85 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib             0x00007fff9a394192 __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x00007fff900fd594 _pthread_wqthread + 758
    2   libsystem_c.dylib                  0x00007fff900feb85 start_wqthread + 13
    Thread 4:: WebCore: IconDatabase
    0   libsystem_kernel.dylib             0x00007fff9a394a8e pread + 10
    1   libsqlite3.dylib                   0x00007fff97e9dce5 unixRead + 69
    2   libsqlite3.dylib                   0x00007fff97ebf4f6 readDbPage + 102
    3   libsqlite3.dylib                   0x00007fff97ebdc9b sqlite3PagerAcquire + 315
    4   libsqlite3.dylib                   0x00007fff97eec872 moveToChild + 146
    5   libsqlite3.dylib                   0x00007fff97eeeb68 sqlite3BtreeNext + 600
    6   libsqlite3.dylib                   0x00007fff97ee7909 sqlite3VdbeExec + 41561
    7   libsqlite3.dylib                   0x00007fff97edca5b sqlite3_step + 1883
    8   com.apple.WebCore                  0x000000010e147eff WebCore::SQLiteStatement::step() + 63
    9   com.apple.WebCore                  0x000000010e1486cc WebCore::IconDatabase::performURLImport() + 908
    10  com.apple.WebCore                  0x000000010e146d3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
    11  com.apple.JavaScriptCore           0x000000010da8011f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    12  libsystem_c.dylib                  0x00007fff900fb8bf _pthread_start + 335
    13  libsystem_c.dylib                  0x00007fff900feb75 thread_start + 13
    Thread 5:: Dispatch queue: com.apple.CFURLCACHE_work_queue
    0   libsystem_kernel.dylib             0x00007fff9a394a8e pread + 10
    1   libsqlite3.dylib                   0x00007fff97e9dce5 unixRead + 69
    2   libsqlite3.dylib                   0x00007fff97eba898 sqlite3PagerSharedLock + 2184
    3   libsqlite3.dylib                   0x00007fff97eb9a47 sqlite3BtreeBeginTrans + 1191
    4   libsqlite3.dylib                   0x00007fff97eb1427 sqlite3InitOne + 2391
    5   libsqlite3.dylib                   0x00007fff97eb0a44 sqlite3Init + 116
    6   libsqlite3.dylib                   0x00007fff97eabdcf sqlite3Pragma + 10287
    7   libsqlite3.dylib                   0x00007fff97ea3e4f yy_reduce + 3967
    8   libsqlite3.dylib                   0x00007fff97ea2a2d sqlite3Parser + 253
    9   libsqlite3.dylib                   0x00007fff97ea16fd sqlite3RunParser + 413
    10  libsqlite3.dylib                   0x00007fff97ea0fe8 sqlite3Prepare + 1032
    11  libsqlite3.dylib                   0x00007fff97ea0b23 sqlite3LockAndPrepare + 355
    12  libsqlite3.dylib                   0x00007fff97e9ff42 sqlite3_exec + 418
    13  com.apple.CFNetwork                0x00007fff99e2253a __CFURLCache::OpenDatabase() + 188
    14  com.apple.CFNetwork                0x00007fff99e22040 ProcessCacheTasks(__CFURLCache*, bool) + 265
    15  com.apple.CFNetwork                0x00007fff99e21a72 _ZL24_CFURLCacheTimerCallbackPv + 662
    16  libdispatch.dylib                  0x00007fff9728ea86 _dispatch_call_block_and_release + 18
    17  libdispatch.dylib                  0x00007fff972902d6 _dispatch_queue_drain + 264
    18  libdispatch.dylib                  0x00007fff97290132 _dispatch_queue_invoke + 54
    19  libdispatch.dylib                  0x00007fff9728f92c _dispatch_worker_thread2 + 198
    20  libsystem_c.dylib                  0x00007fff900fd3da _pthread_wqthread + 316
    21  libsystem_c.dylib                  0x00007fff900feb85 start_wqthread + 13
    Thread 6:: CoreAnimation render server
    0   libsystem_kernel.dylib             0x00007fff9a39267a mach_msg_trap + 10
    1   libsystem_kernel.dylib             0x00007fff9a391d71 mach_msg + 73
    2   com.apple.QuartzCore               0x00007fff950572d9 CA::Render::Server::server_thread(void*) + 184
    3   com.apple.QuartzCore               0x00007fff95057219 thread_fun + 24
    4   libsystem_c.dylib                  0x00007fff900fb8bf _pthread_start + 335
    5   libsystem_c.dylib                  0x00007fff900feb75 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff6cc8d418  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff6cc8d440  rsp: 0x00007fff6cc8d418
       r8: 0x00007fff7e006fb8   r9: 0x00007fff6cc8cea8  r10: 0x00007fff9a393d0a  r11: 0xffffff80002da8d0
      r12: 0x00007fb2e261f8a0  r13: 0x0000000000000004  r14: 0x00007fff7e009960  r15: 0x00007fff6cc8d590
      rip: 0x00007fff9a393ce2  rfl: 0x0000000000000246  cr2: 0x0000000102ef8000
    Logical CPU: 0

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