I have photos on my iphone that I'm unable to upload to my PC.

I have photos on my "Camera Roll" and on a few other "Albums" on my iPhone.  At one time all these albums had been uploaded to my PC.  The PC had to be reformatted and I was so thankful I had my photos on my phone.  However, I am only able to upload the photos that are on the "Camera Roll".  The other "Albums" are not recognized.  I can view all the photos and I can email them, but cannot upload them.  They are taking up far too much storage space.
I went to the Apple Store but the tech could not help me.  She said the problem must be with my PC.  So I tried to upload them to another PC, but had the same problem.  Very frustrating.  I don't want to lose these photos.  The tech told me if I upgrade my iPhone software, I will lose the photos.
Thanks,
Sheila Reeves

This behavior is normal. Since photos in anything other than the camera roll had to come from your computer, you can not sync them from the phone to the computer. In addition, the photos on the phone are not stored at their original resolution, but are optimized for the display of the phone.
You eill either need to restore from the backup you made of your computer before you re-formatted it, or you will need to invest in 3rd party software to extract the low res photos from the phone.

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