I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?
I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation
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I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these? I saw a reply however, it was not my name and assumed it was for someone else. Now timed out. Can UI still have help on this matter please?
If you registered PSE before, go to the main page of adobe.com, sign in and go to your account and you should find the serial number there in your purchases.
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I need answers on how to find or track my 8GB Ipod Touch. The only thing i have is my phone and the computer to track it down somehow. I have the serial number and I just need help trying to locate it somehow.
You can't track it with the serial number. If you had an iPod Touch running iOS 5 later AND set up Find my IPod on it, then there is a chance you might be able to locate it by going to www.icloud.com, logging in with your Apple ID and clicking Find my IPod. Of course, the iPod still needs to be on and connected to a Wi-Fi network in order for it to be located.
If nothing else, report it to the police and change any and all passwords to any accounts you set up or used on the iPod.
Apple otherwise cannot help you.
B-rock -
1 month ago I Downloaded a trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of the trial version?
What program, and did you buy the UPGRADE version, or the FULL version?
Your description indicates that you bought an upgrade version... which requires proof of a previous version to install
So, if you had A and you bought A+ you need to provide your A serial number during install so A+ knows you are legal -
I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13
I cannot answer regarding compatibility, but there is no download available for PSE6 if you would need one for this. You might be able to copy the installation files from a disk to some other removable media that the machine accepts. Upgrading to PSE7 would not be possible mainly because Adobe does not sell older versions of their software.
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I am trying to "personalize" my cs2 software online download with the serial number from my original boxed cd set and it didn't work. I tried using the download serial number and that doesn't work either. Need help!
I understand that you have also used the download link & serial number from Adobe - CS2 Downloads, if still the CS2 is not working, then please refer to the system requirement for e.g System requirements | Photoshop
The issue can be that the present operating system might not be compatible with the CS2.
Regards
Rajshree -
How can I download Adobe Acrobat X Pro with the serial number but no CD?
I purchased Adobe Acrobat X Pro months ago, and I need to install it on a second computer. I can only find one of the CDs in the case with the serial number. I can't view my order in the history because it was months ago. The history only shows past 30 days.
If there a way for me to download what I need since I have the serial number and another license?Download the trial version from http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml
Follow the Very Important Instructions on that page first otherwise the links will not work.
When you launch the trial, enter your serial number to convert it to a full version. -
How can I download the software for a second time without a backup but with the serial number?
Hi guys,
stupidly my hardware got broken and I've missed to do a backup for the programs. May it's a stupid question but how can I download the Lightroom software for a second time? I've got the serial number for this, but can't find a link without buying it again....
Thanks a lot for your help!!!!
Cheers,
HannahLightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
I am trying to license my recent download of Lightroom 5 onto my recently purchased Macbook with the serial number of the disk I purchased last year for my Windows PC (an upgrade from Lightroom 4). I receive an error "The serial number you entered is invalid". Why does CC not recognize this as a valid serial number?
Soyouca how did you install Photoshop Lightroom? Please uninstall the current installation using the uninstaller located in Applications/Utilities/Adobe Installers.
Once Photoshop Lightroom is removed please download a fresh copy of the installation files from Adobe - Lightroom : For Macintosh. The update contains the full installer so please download the latest version of Photoshop Lightroom 5.
You may be asked to enter your serial number for Photoshop Lightroom 4. You can find information on how to locate the serial numbers under your account at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. -
I bought lightroom 5 last december, I install on my old PC. Today I buy a Mac and I try to reinstall my lightroom with the serial number I have. It's said wrong number can I have a new number?
This is a user to user forum so there is no one here to provide you with a new serial number or to reset your serial number.
It is possible that you are trying to activate an installation of the Creative Cloud version of Lightroom. It is not possible to do so with your License Key. You need to uninstall the existing version that you have installed. This will not interfere with your catalog, Preferences or personal files, it will just remove the application.
Then download the perpetual license from the link below. Install and it should accept your license key just fine.
Product updates -
I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?
The standalone version and the CC version are both the same exact program, but the licensing is completely different. It will be necessary for you to uninstall the creative cloud trial version and then install the one you purchased from Amazon. After you install, you will be able to open the same catalog and continue from where you were.
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After installing Lion , my computer crashes and the fan runs constantly on high
After installing Lion , my computer crashes and the fan runs constantly on high. How is Apple resolving this problem?
Try to reset your SMC, it fixed the same problem for me ;o)
http://support.apple.com/kb/ht3964 -
I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care -
I bought acrobat adobe professtional version II in 2012. Now I re-download this software to my new computer. All info was downloaded. But when I opened the file, I need to verify the serial number. I entered. But it showed up that the serial number is valid, but the qualifying product could not be found. I could not be able to find Ver 11 from the list. What can I do?
The qualifying product is the older version that you owned before you purchased the upgrade to version. It is what qualifies you to use the less expensive upgrade version. So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html -
Hi there,
I regret that i bought a windows version of the teacher and student Acrobat XI, because I´m useing a macbook.
Do I have to send the product package with the CD back to adobe, or can i activate my product to get the serial number that also fits with the installed mac version?
kind regards thanks for helpingyou need to exchange your product, Return, cancel, or exchange an Adobe order
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