I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8

I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8.

I am running Windows 7 64 bit ultimate and have the same problem.  My hard drive crashed, installed a new one and then reinstalled CS5 extended.  Installation went fine, but can no longer open my camera RAW files from Photoshop (camera is a Canon EOS T2i.  The message also tells me I am not eligible for the update.  I am... and I cannot open my files and I could before.  I can find nowhere to contact Adobe to tell me how to proceed.  My daughter is all a registered user of the same product and she had no problems upgrading... we purchased ours each at the same time. I do know the difference is that I had to reinstall and she did not.  If that means anything.

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