I have photoshop elements 10 recently bought via e bay. When I enter the redemption code, it tells me it is not active. What can I do please?

As above, when I enter the redemption code on the box containing my copy of photoshop elemets 10, I am informed it is "not active". I have contacted the vendor who says he has not had the problem before but so far has not helped me. How do I get a serial number so that I can download the programme from my CDs? The plastic over the redemption code on the box looked Ok and not touched. Help. Ian <Removed by Moderator>

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

There is no pop up. There is a window that is part of the installation process. If you entered a wrong number, like a redemption code, you would have wound up installing it as a trial. In that case, go to the Help menu in the editor and look for an option there.
If that isn't what you're talking about, you really need to explain in more detail.

I need herlp acessing the serial number for a recently opurchased Photyoshop Elements 10 software. I have an Adobe ID, have entered the redemtpion code and been told it is not "active". Help??

Can you help with the above issue? The plastic cover over the code on the box was intact when iII received the 3 CDs.

Version 10 is now 2 versions old, version 12 is current, so it MAY be that the redemption code has expired
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help

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Have tried to follow the directions on the box of the prepaid card for Photoshop Elements and on the website but can't find the page to enter the redemption code in order to get the serial number thus being able to download the software??

Try http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct

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Mseixas you can try running the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and then reinstalling.

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try using a different browser, or contact support Contact Customer Care

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Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel

noelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
Good luck.

After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help."

Hi. I'm a Mac user. After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." What should I do?

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On Edit: A minute late!

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Welcome to the forum.
Unfortunately, this is the Premiere Elements Forum (Video editing software).
I will Move your post to the very active Photoshop Elements Forum, where you will get quick assistance. Your link and any e-mail subscriptions will follow.
Good luck,
Hunt
[Move to Photoshop Elements Forum]

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I have photoshop elements 10 recently bought via e bay. When I enter the redemption code, it tells me it is not active. What can I do please?

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