I have Photoshop Elements 12 for both PC and Mac (I use both). I have a new camera, Nikon D810. I downloaded the latest version of Camera Raw, 8.8. My D810 is listed as a supported camera model. However, when I try to open a raw photo in Photoshop Element

Question

I have Photoshop Elements 12 for both PC and Mac (I use both). I have a new camera, Nikon D810. I downloaded the latest version of Camera Raw, 8.8. My D810 is listed as a supported camera model. However, when I try to open a raw photo in Photoshop Elements, I keep getting the message "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. I have tried reinstalling Camera Raw many times, and have tried to open many different raw files in Elements, and still get the same error message. Please help.

Answer 1

How did you try to install ACR 8.8.  The only way I know of that works with Elements is to use the Updates Choice on the Help menu.
There are two charts supplied by Adobe that explain your RAW dilemma.  This one tells you what your camera needs:  http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html   This one tells you what version of software you need:  http://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html
In your case, the Nikon D810 needs Adobe Camera Raw (ACR) 8.6 or Lightroom 5.6.  (Congratulations on buying a new camera!)
To get to that level with Photoshop Elements, you will need to replace your Photoshop Elements 12 with version 13.   Adobe caps ACR updates on version 12 at 8.5.
The most convenient way to get around it without spending any money is to use the FREE from Adobe DNG Converter.  Download and install it from here for FREE:  http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5855&fileID=5890  Once it is installed you can convert your D810 raw files to an Adobe RAW version with the .DNG file extension that most, if not all, versions of the various Adobe software programs can use.  That includes old versions of Photoshop, Elements and Lightroom.  DNG converter can be used as the tool to move your files from your memory card to your computer, is efficient, will convert in batches and is completely lossless.  There is no risk of any image quality degradation or RAW functionality.