I have photoshop elements 13 and want to remove photoshop elements 10 first. When I try to remove 10 I get error 1316 , specified account already exests and will not remove. I have windows 7

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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I am using Windows XP and just installed Elements 12. When I try to select a different brush or shape the drop down list will not stay open long enough to select a different item. I have used Elements 9 for awhile and have not had this problem

I am using Windows XP and just installed Elements 12. When I try to select a different brush or shape the drop down list will not stay open long enough to select a different item. I have used Elements 9 for awhile and have not had this problem

grannybel
It would appear that you are destined for the Adobe Photoshop Elements Forum since your question is related to Photoshop Elements and not Premiere Elements which is the focus program where you have posted.
But, while the arrangements are being made, here are a few things for you to think about if you have not already
1. Reset Tools - Select Brush Tool, then
2. Delete Settings File
Go to Full Editor/Edit Menu/Preferences/General and click on the option "Reset Preferences on Next Launch".
We will be watching for your progress.
Thank you.
ATR

HT2729 I have downloaded a video on my iPhone but want to watch it on my iPad which both are connected to the same iTunes account but it hasn't shared to my iPad !?? When I try to download on my iPad says I've already purchased and would I like to buy aga

I have download a video on my iPhone but want to watch it on my iPad which both are connected to the same iTunes account but it hasn't shared to my iPad !?? When I try to download on my iPad says I've already purchased and would I like to buy again ?

Movies are not part of the automatic downloads feature. Apps, music and books only.
If you live in the U.S. you can download many Movies again for free using the same Apple ID that you bought the movie with. If you do not live in the U.S, that feature is not available. Not all Movies are available at this time either.
You can transfer the movie to iTunes on your computer and then sync it to the iPad if you like.

I have created a slide show with pictures and music in Iphoto and when I try export it I get Error You do not have sufficient permission for this operation.

I have created a slide show with pictures and music in Iphoto and when I try export it I get Error You do not have sufficient permission for this operation. Try to export to an external HD attached, all help would be gratefully received

Have you ever successfully saved anything to that external drive? My first two thoughts are that the drive isn't formatted for the Mac or that you don't have rights to save to the drive.

When I tried to update Itunes I got an error message telling me to reinstall. When I try to reinstall I get a message "Apple Mobile Devide failed to start. Verify you have sufficient privliges to start syem services" Can anyone help here?

When I tried to update Itunes I got an error message telling me to reinstall. When I try to reinstall I get a message "Apple Mobile Devide failed to start. Verify you have sufficient privliges to start syem services" I'm not sure what this means, can anyone help here? Thanks,

I tried the temp fix you mentioned, it didn't work. I could not delete all of the old itunes files, the uninstallers would crash half way through and if I tried to manually delete anything it also gave me an error, so reinstalling the older version would not work.
Frankly, this whole thing has got me ****** off. judging by the amount of complaints here, there must be a lot of people having this problem, yet Apple has let it go on for almost 2 weeks. What kind of inept coders are they employing if they can let an update that completely frags their software get through QA.
Does anyone know of any programs that will play itunes music files? I am just about done dealing with iTunes, but I've got a ton of music that I don't want to have to purchase all over again.

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

When i plug in my ipod classic it pops up ipod corrupted and i should restore the ipod but when i try it pops up unknown error 1415

when i plug in my ipod classic it pops up ipod corrupted and i should restore the ipod but when i try it pops up unknown error 1415?

My suggestions, when Restoring the iPod.
Disconnect your PC from Internet. (just to make sure no nasties creep into your system while you syncing.
Stop the Antivirus program
Connect your iPod to the PC, using a high speed USB 2.0 port at the back of your PC.
Disconnect all other USB devices, except the mouse and keyboard.
Stop all other programs except iTunes.
Good Luck!

I have Words with Friends app on iphone and game on computer. When I try to play with Facebook friends message says" Account Already Connected. This Facebook account has been connected to another user." How can I play game on iphone or my pc?

I have Words with Friends app on my iphone4S and the same game on computer. When I try to play Words with Friends with Facebook on the iphone the message says" Account Already Connected. This Facebook account has been connected to another user." It is connected to my computer. How can I play game on iphone?

Hi Grandmaz5,
If you are having issues connecting to Facebook on your iPad, and you have already troubleshot the Facebook app itself, you may want to check the built-in iOS settings for Facebook; you may find the following article helpful:
iOS: Using Facebook, Twitter, and other social network accounts
http://support.apple.com/kb/HT5500
Regards,
- Brenden

Error message "Firefox is already running but is not responding" - I have read and action the KB - no fix

So before we start - I have read the KB (https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding) and actioned the advice on how end the processes, delete the parental lock, etc. This gives a temporary but one time only fix and does not resolve the overall issue.
I have also uninstalled and reinstalled the application.
So why do I get the Error message "Firefox is already running but is not responding"?

See also:
*http://kb.mozillazine.org/Profile_in_use
Note that in Firefox 13+ (expected to be released June 5) the parent.lock file is no longer deleted after closing Firefox to make it possible to check for startup crashes, so the presence of that file will in the future no longer indicate a problem.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

HT201413 I have broken the back glass on my iphone 4, now when trying to restore phone I get error message (-1). can anyone help

As above, I have broken the back glass on my iphone4 now when I try to restore, I get an error message (-1). can anyone advise.Thank you

Connect it to your computer via the supplied sync cable and restore.

I recently got a new iPad Mini and that came with free iWorks. When I try to add a picture only one of my seven photo streams will load, whats up?

So I have most pictures in different photo streams from my other devices. When I try to add a picture to my slide, only one photo stream will show and the one that shows isn't even created by me, if that matters. I have turned off the Photo option on my iCloud and turned it back on. Have tried closing apps, still nothing.

You should post this in the iOS discussion where folk who use the iPad can help you, this is Keynote for Mac.

Hi! When I try to log on to Facebook a page comes up saying "Cookies are not enabled" I have checked my security settings and it says they are. help!

When trying to log on to Facebook the page sayes "Cookies are not enabled"
I have checked my security settings and the boxes for
Accept cookies from sites
accept 3rd party cookies
are both ticked.
Help!

For other things to try, see the [[Websites say cookies are blocked]] article.

Have noticed that after closing Firefox -- when I try to reopen it - get mesg that it is already running -- Am using vers. 6

Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system.

Must be the "hang at exit" problem. <br /><br />
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#Why Firefox may hang:
#*[http://support.mozilla.com/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably and Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.com/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

I have OSX 10.5.7 on my Intel Mac. When I try to login using the correct password the screen goes white and just returns back to the login screen. It does not jiggle like when you enter the wrong password.

I have had a number of issues with my Intel Mac recently and had to reboot using disk utilities, safe mode, OSX recovery, but always come back to the login screen but when I type my password the screen goes white and returns to the login screen. My password is correct and the login does not jiggle as it would if the password was wrong. Please advise,

Back up all data if you haven’t already done so. There are ways to back up, even if you can’t log in. Before proceeding,you must be sure you can restore everything to the state it’s in now. If you’re not sure you can do that, STOP.
The procedure below may spare you the need for a clean reinstallation of OS X. If you don't feel comfortable carrying it out, don't. try.
Briefly, you need to delete the following file:
/var/audit/current
If you already know how to do that, you can skip the rest of this message. Do it, and try again to log in.
Boot in single-user mode by holding down the key combination command-S at the startup chime. If you’re using an external USB keyboard, it must be plugged directly into a built-in port on the Mac, not into a hub. Release the keys when you see a black screen with scrolling white text. In this mode, there’s no graphical interface; just a command line. Initially, you can’t make any changes to files.
When the text stops scrolling, and you see a line ending in a pound sign (“#”), type the following command:
mount -uw /
You must type the command exactly as given, with no mistakes. If you don’t feel able to do that, STOP. At this stage, no harm will be done if you make a mistake, but later, it will be. Press the return key.
Next, type the following command:
rm -i /var/audit/current
Press return. You should get the following output:
remove /var/audit/current?
If that's not what you get, STOP. Type the single letter N, press return, and try again. Otherwise, type the single letter Y and pressreturn.
Finally, enter the command:
exit
Press return. The text will start scrolling again, and then the system will reboot. Try again to log in.
Credit for this solution to ASC user AnthonyTW.

I've tried on my 4th Gen Ipod Touch and on tha computer... but when I try to purchase something it keeps saying my address is invalid and its not... and so it won't lemme download anything and I dunno wut to do...

I can't purchase anything because my Ipod Touch 4th Gen keeps saying invalid address
When I know its correct... and I dunno wut to do about it...

There are a number of threads about it - it looks like Apple recently updated their address validation. Some people have recorded success by :
ensuring that their iTunes account address is exactly the same as appears on their credit card bill
putting something in the second line of the address (including just copying the first line)
expanding abbreviations e.g. St to Street, Ave to Avenue etc (or conversely abbreviating)
putting apartment or suite number on the second address line

I have photoshop elements 13 and want to remove photoshop elements 10 first. When I try to remove 10 I get error 1316 , specified account already exests and will not remove. I have windows 7

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