I have Photoshop Elements 6 and am dealing with the GIF frame delay bug. Must I upgrade?

I am dealing with the Photoshop Elements 6 GIF animation frame delay bug. I understand there has not been a fix for some time so I want to know if one has been developed. If not what do I have to do to address this. Can I get an upgrade? What steps do I have to take and who do I deal with at Adobe for this?

The gif delay problem persisted for many versions of PSE. You can buy PSE 12, but it's silly to buy it from adobe since their upgrade price is more than the street price for the full version at big box stores and online resellers.
If your question is will adobe give you a free upgrade because of this bug, then the answer is no.

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    I Have a Macbook Pro that does not have a disk drive.  How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased.  I registered the S/N and I can't find the Free download anywhere only trials.

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    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7
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    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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    seventy one wrote:
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    Go to the Mac App Store main page and click on Support under Quick Links.
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  • First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and ge

    First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine.  I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance).  Relucltantly, I am now typing this - and I suspect it will not help in the slightest!  I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you.  Can you please let me know how I can resolve this?  Louise A Fraser

    Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another.  You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
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