I have Photoshop Elements 8 and upgraded to Plus but am unable to access themes, content , etc.

I have Photoshop Elements 8 and upgraded to Plus but am not able to access themes, content, etc. that are Plus eligible. Any suggestions? I have tried twice through support and online to no avail.

When I'm in Editor, I see the themes, some have a gold bar (which I understand is for Plus people) these are the ones that I can't use, when I click on them, nothing happens. When I click on the others they open fine. I haven't opened both Elements and Premier, just Elenments 8 as that is what I have. I'll check it out. Is it possible some some setting that needs to be changed? Thanks for your help!
From: Steve Grisetti <[email protected]>
To: Ina Kelly <[email protected]>
Sent: Tuesday, June 21, 2011 9:16 AM
Subject: I have Photoshop Elements 8 and upgraded to Plus but am unable to access themes, content , etc.
Well, I don't work for Adobe or Photoshop.com -- and I don't know enough about your situation to even guess.
But:
a) You've logged in to Photoshop.com with both Photoshop Elements and Premiere Elements, right?
b) Both programs are fully registered and activated using your Adobe ID, right?
c) In Premiere Elements, under Themes, do you see any themes listed that have a blue or yellow ribbon over and upper right or upper left corner?

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