I have pre-order album problems

I pre-ordered an album but when I tried to download the album, iTunes states that it is not in itunes currently, but i had recieved the email stating I could download and have a few of the songs from the album already when I purchased, what should I do?

Hello there, Paw_010.
The following Knowledge Article provides some great information in regards to pre-orders and how to download them once they become available:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
If you still are unable to download it, you may want to follow the steps found here for downloading past purchases:
Download past purchases
http://support.apple.com/kb/ht2519
Report your issue if your order is still unable to be downloaded:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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  • HT5714 hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't  there what can i d

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    Contact iTunes support. Only they can fix this.

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    Hello krdl_
    Thanks for the question, and welcome to Apple Support Communities.
    The following article provides an answer to your question:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Downloading a pre-ordered item
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    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    Thanks,
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  • I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

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    iTunes: Possible iTunes Store errors
    http://support.apple.com/kb/TS1424
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
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    http://support.apple.com/kb/HT1725
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    http://support.apple.com/kb/HT2519
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    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
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    The iTunes Store Staff will be happy to look into this for you:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
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