I have pre-ordered a few songs over the last few months

I have pre-ordered a few songs over the last few months like most people. I have checked for new downloads within the itunes store but nothing shows up. I've got the emailed links & have clicked on them, when it opens into itunes I am asked more than once to imput my card details as a billing info screen pops up. Now there is enough cash in the account to pay for these songs. I do not understand what is going on & I am getting rather frustrated by this! I've emailed apple but didnt seem to help me much last time! Anyone got any idea what i could do before i end up crying!
Thanks

Hi NinjaNati,
Welcome to the Support Communities!
The iTunes Store Staff will be happy to look into this for you:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

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