I have preordered books and when they were available the download was not completed, and it now the books show in my library but they indicate paused? i have gone to the purchased tab in the store and am not able to download using the download tab???

I have pre ordered books, when available download was not completed, it now shows book in library but indicates " paused" i have gone back to store and purchased tab and tried to download again but it is not allowing?

Sorry, it's not a device it's a resource that's missing. None of my books will open.Please help

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