I have problem in SCCM 2012 r2

Question

Dear ,
i have a problem in SCCM2012 for remote control as i opened all port in firewall (any -any) from SCCM server to user network
but i face same issue cannot using remote control
i configured it every thing
another problem for software inventorty even cannot collect information from the client
by the way all client are having agent in thier PC
please can any one help me
regards

Answer 1

Sounds like you're having much bigger issues if the inventory isn't collection anything.. Are your boundaries and boundary groups configured correctly?
For the remote control only:
Not very helpful post. Could you post CMRcViewer.log that's located in
%temp% on the machine that you're running the Remote control viewer.
On the client end, please post CmRcService.log from %windir%\ccm\logs
yes i configure boundary good
For the remote control only: i got this error
1- ( A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (Error: 8007274C; Source: Windows)
2- Address Lookup failed for the target host: xxxxxxxxx
No such host is known. (Error: 80072AF9; Source: Windows)
3- Failed to connect to remote system. This can be caused by several conditions: system is turned off, system cannot be reached, windows firewall blocks TCP Port 2701, or remote control feature is disabled.
4-ent status message(30085) related to session with remote machine(xxxx)
BTW all ports are opening from SCCM to user network