I have problems typing certain characters when using gmail or online forums. Can someone help?

When I try to use an apostrophe, when using online forums or my email (all in safari), a white bar appears at the bottom of the screen displaying the punctuation mark but it will not allow me to use it. Any idea how I can fix this?

Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost.

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While using my Iphone 5, all of a sudden black and white stripes where on the screen. I have tryed to turn the phone off and on again, but there are only the stripes. I can't use it, and nothing happens when I push the buttons. Can someone help me?

While using my Iphone 5, all of a sudden black and white stripes where on the screen. I have tryed to turn the phone off and on again, but there are only the stripes. I can't use it, and nothing happens when I push the buttons. Can someone help me?

Try resetting your phone, hold the home and sleep/wake button down until the apple symbol comes up, then release. If that doesnt work, you may have damaged your phone and need to take it to an apple genius bar.

I have a problem projecting from a powerpoint presentation onto a projector ? can someone help....

I have a problem projecting from a powerpoint presentation onto a projector ? can someone help....

Hi Yogang,
Unles I am mistaken, the USB to AV cables are only used to deliver an AV signal to the Mac (such as a DVD player, etc) to enable the AV to be recorded.
If you want to transmit powerpoint to a projector, you need to use the displayport on the Mac. Once this is connected, the mac will automatically pick it up and set the projector up as a second monitor.
Depending on the model Mac you are using and also the avaliable connections you have to the projector, will tell you the type on connector you need.
These are DP to VGA, DP to DVI, DP to HDMI. The last one, if you have a mdern Mac, should also carry the audio signal to the projector.

I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??

I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??
And is there any way to sync all my purchases and accounts to just have one... It is a bit stupid that you dont even get a list of something of what account you may of used, or some kind of hint, so you could log on to the right account. I am really stuck ...
Please Advise......

You can't merge accounts. But you can check your purchase history:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, what may seem stupid to you... may be a protection of privacy to others.

I can not send email from my iPhone 3g using me dot com. Can someone help?

I have had my iPhone 3g for 2 weeks now I believe and in this time have received tons of e mails but when I try to reply or send a new e mail I get the message "The connection to the outgoing server "smtp.mac.com" failed."
I don't see why since my wifi is connected and does everything else, like surf the web, download updates to apps and receive e mail.
Can someone help me figure this out? I also just purchased an iPod touch which will be using wifi only so I'm scared that it too will have the same problem

I have a 1st gen iPhone that I just updated the software to 2.0.2
Now whenever I press the mail icon it goes to the mail app for about 4 seconds, does nothing, no loading of folders, old messages, nothing.
Then it reverts back to the home screen. Tried restarting, haven't tried restoring, thought I'd look here first.
Anyone???

I am getting "a network error occurred while attempting to read from the file c:\windows\installer\itunes.msi" when I attempt to download itunes, can someone help me with this?

I am getting "a network error occurred while attempting to read from the file c:\windows\installer\itunes.msi" when I attempt to install itunes. Can anybody help me to resolve this issue?

You can try disabling the computer's antivirus and firewall during the download the iTunes installation
Also try posting in the iTunes forum since it is not an iPod touch problem.

Captivate 7 course does not track or bookmark when using Fire Fox browser. Can anyone help me???

We recently switched from using EI to Fire Fox. When we switched my Captivate 7 course is now not bookmarking or tracking in the LMS. Prior to the switch the course was working fine. Bookmarking and tracking as it should.

I only have Windows 7 handy to test...
I installed the bookmarklet from here: http://www.refworks.com/refworks/bookmarklet.asp
On a non-secure (HTTP) page, it worked as designed and populated a page with reference info. When I clicked import it took me to another page, I guess a login is needed to do that.
On a secure (HTTPS) page, it opened only a blank tab and triggered a mixed active content block in the secure page. To work around that, I edited the bookmarklet to this code:
<pre><nowiki>javascript:var%20wRWMain1=window.open('','RefWorksBookmark');d=document;i='AddToRWScript';if(d.getElementById(i))RWAddToRW1();else{s=d.createElement('script');s.type='text/javascript';s.src='//www.refworks''.''com/refworks/include/addtorw.asp';s.id=i;d.getElementsByTagName('head')[0].appendChild(s);}void(0);</nowiki></pre>
(The change is removing the http: from src='http://...' so the script will be retrieved using whatever protocol the site is using.)
Then I reloaded the secure page and tried again. This time Firefox warned me the data was submitting to an insecure page, I OK'd that, and got the expected Web Page Info on refworks.com.
Can you get that far?
''Sorry, the bookmarklet is messed up because of the wiki syntax. I will re-post.''

I have problems with my account I forgot my security questions. Can you help me?

I was trying to buy music in the iTunes Store and ask me to verify my account because of my new iphone I try filling it out and keep giving me errors. I have forgotten my security questions. Can you guys help me?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97312)

Error message 7 and 6034. Have uninstalled and reinstalled iTunes 7 times and errors continue. Can someone help please? Been working on this for 4 hours.

Itunes updated on my pc and laptop and now I cannot open the program on either one. Running Windows 7 on both. Error number 7 and R6034 continue to pop up. I have uninstalled (6 times) all of the Apple programs, rebooted, reinstalled, etc. as badgerfan1101 posted but cannot open it on either computer. I even did a restore to an earlier date with hopes that would solve the problem. Any other ideas? Been working on this for 4 hours

Hey gardenqueen1,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Sincerely,
Delgadoh

A weird grey box keeps popping up when I open up a link, can someone help me solve this?

Whenever I open a link this weird grey popup keeps showing, quite disturbing my time on Fire Fox. I will upload a screenshot.
Note: I recently discovered a malware on my computer, which kept redirecting me to www.wisesearch.com, maybe those two things are related?

Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Illustrator cs6 produces blank document when printing or converting to pdf. can someone help?

I use illustrator cs6 tryout. when trying to convert the doc to pdf or print, it is producing blank document. i tried taking help online by trying to click layers but print option in layers is unchecked and greyed out.....so cant do much there...any help?

You will have top provide screenshots of the AI document, exact PDF settings, system info and other details.
Mylenium

Have a CS2 script that will not run in CS3. Can someone help?

I have a script that was written for me to find a certain paragraph style and replace the paragraph with an anchored text frame containing the text from the paragraph. I moved the script over to CS3 and updated the style names for my new document, but nothing happens when I try to run the script. I'll flow the script in after my opening post.

//find paragraph style text and replace with text in anchored text frame
myDoc = app.activeDocument
myPstyle = myDoc.paragraphStyles.itemByName("Teaching Tip");
app.findPreferences = app.changePreferences = null;
app.findPreferences.appliedParagraphStyle = myPstyle;
myFinds = myDoc.search("", false, false, undefined, {appliedParagraphStyle:myPstyle});
for (var j = myFinds.length - 1; j >= 0; j--) {
makeAnchor(myFinds[j]);
if ((j > 0) && (j % 100 == 0)) {
myDoc.save(myDoc.fullName);
function getParentTextFlow(theTextRef) {
// Returns reference to parent story or text of cell, as appropriate
if (theTextRef.parent.constructor.name == "Cell") {
return theTextRef.parent.texts[0];
} else {
return theTextRef.parentStory;
function makeAnchor(theText) {
// Transfers contents of theText into new anchored frame that replaces theText
var myStory = getParentTextFlow(theText);
var myAnchLocation = theText.insertionPoints[-2].index;
var myTF = myStory.insertionPoints[myAncLocation].textFrames.add();
myStory.recompose();
makeInchWide(myTF);
myTF.applyObjectStyle(myDoc.objectStyles.item("Teacher's Tip", true));
theText.move(LocationOptions.atEnd, myTF.parentStory);
myAnchStory = myTF.parentStory;
theText.move(LocationOptions.atEnd, myAnchStory);
myAnchStory.texts[0].appliedParagraphStyle = myDoc.paragraphStyles.item("Teaching Tip");
myTF.fit(FitOptions.frameToContent);
makeInchWide(myTF);
function makeInchWide(theObj) {
// Makes theObj one inch wide
//Save user's measurement preferences
userHoriz = myDoc.viewPreferences.horizontalMeasurementUnits;
userVert = myDoc.viewPreferences.verticalMeasurementUnits;
myDoc.viewPreferences.horizontalMeasurementUnits = MeasurementUnits.inches;
myDoc.viewPreferences.verticalMeasurementUnits = MeasurementUnits.inches;
var myBounds = theObj.geometricBounds;
myBounds[3] = myBounds[1] + 3;
theObj.geometricBounds = myBounds;
myDoc.viewPreferences.horizontalMeasurementUnits = userHoriz
myDoc.viewPreferences.verticalMeasurementUnits = userVert

HT201442 i have tried the above resolution,but it says command not found.Can someone help with another resolution? Thanks

I have tried the above resolution and it said that the command was not found. Please help

Why not ask in the appropriate Mac forum as the command in the article is run on a Mac.

HT201177 the camera is not detected on my thunderbolt screen..it,s connected to a mac book pro 13 inch using a thunderbolt connection ..Can someone help please

My thunderbolt screen says there is no connected camera...conected to 13 inch macbook pro with thunderbolt cable ....can someone please help

In skype did you set the audio/video preferences for the camera? Also might try doing a smc and pram reset if the camera is not selectable or enabled from skype.

Mac: Problems with certain characters in the editor

I have now downloaded the production version on my Mac and it runs just fine. The first thing I see is that the painting problems with the close icons etc. have been fixed. Thank you for that. But I still have trouble typing certain characters in the editor. I haven't reported that yet, but I have seen others report similar problems caused by missing support for international keyboards. The characters that I cannot type are |\[{]} which is pretty annoying when you're writing Java code. :-) It works fine in normal Java text fields. On my Norwegian keyboard I normally input all these characters by typing 7 and 8 combined with option or option + shift.

Check if database characterset supports these special characters
check client's nls settings.
check client machine's language settings (converts characters in driver level)

I have problems typing certain characters when using gmail or online forums. Can someone help?

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