I have problems with my Photoshop and Premiere Elements 10
I've had Elements 10 and Premier Elements 10 since February and they've been nothing but trouble, constantly closing and, in addition, I believe causiing other programs, such as IE 9 and those in Office 10, to close also.
They've disappeared again and, again, I am unable to download them. I've been on Chat, followed instructions with no result, and spent about 15 hours trying to re-download them. Again. I just don't understand this. I've had a running dialogue with Adobe and gotten nowhere.
Must I order and pay for the discs? If I get the discs, will my results be any different? (Better or worse?)
Branching to a new discussion as this is not related to the previous error message posted.
Kay Latona you can order replacement media by contacting our support team. Are you currently receiving errors when trying to install Photoshop and Premiere Elements or when you try to open either Photoshop or Premiere Elements?
Similar Messages
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Aspect ratio problem with consumer camera and Premiere Elements 11
Hello everyone - I'm Steve. I'm new here. I do still photography on a pro level, digital and analog, but I am an absolute dummy with video...but then, I don't want to do much, just rudimentarily cut a few family videos, upload them, etc.
However, I can't get Premiere Elements 11 to output my self-shot clips in a correct aspect ratio.
My camera is a consumer-model Canon Legria FS200. I shoot video in a resolution the camera calls XP. The camera says they are 16:9, the camera monitor shows them as 16:9, and when I use the software (called Pixela Image Mixer) that came with the camera to import the clips to disk, I get mpg files that Windows (7) Explorer says are 720x576 pixel, and that VLC player correctly displays as wide-screen 16:9 without me having to tweak its display settings.
However, the moment I import them into Premiere Elements, they appear horizontally squeezed, and I can't seem to output them any other way, with or even without editing them in Premiere.
I tried to use the recipe given here: https://forums.adobe.com/message/5987538#5987538 , (replacing only NTSC with PAL because I'm in Germany), namely, setting the project preset set manually for PAL/Hard Disk etc/ Widescreen 48kHz and check force selected program settings. But no matter, Premiere displays the video in horizontally compressed form, with large black bars to the right and to the left.
On the export side, setting the output to PAL DVD Widescreen and setting the Pixel Aspect Ratio in the output settings to Widescreen does not help, either. Neither can I force VLC player manually to display the correct aspect ratio. BTW, audio is perfect all along.
This is about as far as I can see myself getting without help. Has anyone any idea?
Thanks a lot in advance,
Steve, from GermanySteve
I see that you are now in the Adobe Premiere Elements Forum with your problem already solved.
I did not see any Why for what you encountered, so I thought I would give you my take on this.
Your Canon FS200 gives video with MPEG2 video compression with a .mod file extension. That .mod file extension can be found in use with some Canon as well as JVC cameras. The .mod file history with Premiere Elements (any version) is problematic. In some instances, the user needs to rename the file extension from .mod to .mpg before it can be imported, but not always. But, the .mod widescreen comes packaged with the aspect ratio dilemma, presenting as 4:3 rather than 16:9. The classical argument is whether Premiere Elements does not recognize a .mod file's 16:9 flag or whether the 16:9 flag got lost.
There used to be a utility contributed by an user to handle the file extension and/or aspect ratio issues. Now, the general fix is to import the file into Premiere Elements (in your case 11) with Add Media/Files and Folder/Project Assets. And in Project Assets, you right click the file, select Interpret Footage, and go to the Pixel Aspect Ratio section of the Interpret Footage dialog where you
(a) dot the Conform To:
and
(a) set the Contorm To: field to (in your case) D1/DV PAL Widescreen 16:9 (1.4587)
Once you are in the program and have the file on the Timeline, if any black edges, you can click the monitor to bring up the image's bounding box. Then drag on a bounding box handle to scale the image just to the point where the black edges are gone.
If you ever need the Adobe Premiere Elements Forum, maybe bookmark this link
Premiere Elements
You should expect to have this issue with any .mod widescreen file that you obtain from your Canon FS200 camera.
ATR
Add On...If you are depending on the program to set the correct project preset, you may want to check into what it is setting based on the properties the first file you drag to the Timeline. A manual setting of the project preset may be in order. Please see
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting -
Error Re-installing photoshop and premiere elements 9?
Hi, I have problems reibstalling my photoshop and premiere. The serial numbers work. It starts to upload properly. Then when its almost finished an install wizard error message flashes up.
Can u help please? I just tried talking to rahul and kashul in the help chat box but they cant help with photoshop 9 anymore so sent me here. Cheers. Maria.Thank you Barbara B.,
Do you know if there is a basic reference somewhere on adobe for performing tasks on both pieces of software? Thanks to you I know how to replace the teeth whitening function, but what about for instance the "slimming" tool, or the eye lash darkening tool etc? I know I can google each tool I am sure. But is there a single "bible" like reference for the various commands or tool functions shared between the two? Are there any books you recommend etc?
Thank you for your time,
J -
I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system
If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number: *******
<Edited by Host>Hello Khayalh,
You should be able to link your phone number by following the steps in the article below. From your iPhone, sign out of FaceTime and iMessage and then sign back in and it should link. Check in the Start Conversation With and I Can Be Reached at section in iMessage and FaceTime respectively.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Regards,
-Norm G. -
I installed Lion and now seem to have problems with Microsoft Silverlight and other plug ins and applications. I haven't ever used time machine to back up (my bad I know). Is there a way to go back to snow leopard with messing up all my files and my set?
Are you using the latest version of Silverkeeper? - v.2.0.2 is stated to be compatible with Snow Leopard.
http://www.lacie.com/silverkeeper/
If it's messing things up you could try asking LaCie Support for assistance. -
I am using iPhoto 11 and my library has 736.5mb on disk. I have problems with iPhoto stalling and needing to force quit. I have rebuilt my library. Can you suggest anything else? Thanks, Rose
Make a temporary, backup copy (if you don't already have a backup copy) of the library and try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home()/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home()/Library/Caches/com.apple.iPhoto folder.
Click to view full size
3 - launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
NOTE 2: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
If that does'nt help log into another user account on your Mac and try iPhoto from there. -
Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?
Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.
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Hello ! I'm using iphone 5 running ios 7.1.1 and I have problem with appstore error and also Safari doesn't work. what can do I fix this problem ? I need help now my iphone can't do nothing
Need more details. What is your appstore error exactly? and what happens when you try to use Safari?
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I have pop up from adobe that tell me they have problem with my paiement and billing information and to go in my account or my lisence will stop working in 25 days again... I can't find anything wrong in my account infos. What do I need to check and change? Adobe takes the money directly on my credit card since almost 2 years and I haven't change anything sicne then. The expiration date is good. Also, I'm not able to contact the Adobe support, it's not available.
ImprimerieModerne, my response of about being unable to find the CC was for Kathy P. The issue that you are facing is being worked upon.
I am sorry for the confusion.
Regards
Rajshree -
Does the student teacher edition of photoshop and premiere elements 13 have to be renewed yearly?
Does the student teacher edition of photoshop and premiere elements 13 have to be renewed yearly?
that depends whether you were using the subscription cc version or the perpetual license version.
if you can open, for example, pse, click help and if you see activate/deactivate you have the perpetual license version and do not need to renew. if you see sign in/sign out, you have the subscription version and will need to maintain your subscription to continue to use your cc program(s). -
I've been messing with computers since 1958 and I've never seen such a mess as trying to download and install the recently purchased copies of Photoshop and Premiere Elements Version 13. Slow downloads? Sure, but I can live with that. But once downloaded, what next? Look for a xxx.exe file somewhere in the pile? Read the "ReadMe" file? All I seem to get is unzipping some files with nothing leading me into the proper steps. I can't even seem to get off the ground. Everything I touch unzips and just lies there. I hate to think I've gone dumb after all of these years, but "user friendly" this is not. My "Your order confirmation" sheet gives me "Follow the instructions below to start using it today" and the first three steps work as you'd expect. Step 4 states "After you have completed the download process, your serial number will be displayed in the download center." Step 5 is "You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. ...." I have no problem with my serial number but there seems to be a lot missing between Steps 4 and 5. It would be nice to have this information as pretty standard "stuff. Computers are supposed to do super stuff without a lot of time-consuming problems with a simple process like installing the software. I'm feeling a bit hostile about this but it is a time-consuming, frustrating process.
Justin created a guide to using Favorites. It will help you a lot with what you seek. He has a link to it in this thread.
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/m-p/9935 -
Cannot activate Photoshop and Premiere Elements 13 on Mac
my hard disk crash and I have to reinstall Mac OSX on my system. After new Yosemite OS installed, I restore all user apps and data from Time Machine. After entire, Elements Organizer 13 started to behave abnormally. The app open with a help request dialog window in the middle of the screen, and I cannot close it.
so I proceeded to uninstall Photoshop and Premiere elements 13 and a,so Elements a Organizer using built in Uninstaller
aafter uninstalled, I proceed to reinstall both app using the original app files ai download d when the apps were purchased.
it ask for serial number, I enter the serial correctoh but both app refuse to activate, stated that the serial cannot be validate and ask me to contact support
i do so and have chat with Adobe support for more than 30 minutes, no solution Offered which is so frustrating. I ask the tech support to provide me instruction an new serial key or method to solve this problem by mail. But there is no follow up at all.
what on Earth can I do to reinstall and activate both apps?
help pleaese. Adobe support is so disappointing.I'm sorry to have to inform you that I am completely dumb! Therefore, any communication will be via e-mail. You can use <removed>, which is also my Adobe account.
Aggiornamento di Photoshop Camera Raw 9.0
Si è verificato un errore durante l'installazione di questo aggiornamento. Chiudete e riprovate più tardi. Codice errore: U44M1I210
Photoshop Camera Raw 9.0 update
It was an error during installation of this update. Close and try again later. Error Code: U44M1I210 "
Thanks for the assistance. My best regards.
Paolo -
Validate photoshop and premiere elements
Someone gave me for my birtday photoshop and premiere elements. Ihave downloaded both. I have signed in and both serial numbers filled in. They were accepted.
When i start one of them i get the message "Validate the seral number". After clicking the validate button I get the message "a problem with the internet connection"
I searched the Adobe site for a solution but i could find nothing
The number i got for buying both is #C0280247445nl and both are payedHi,
You can refer to the solutions mentioned on forum http://forums.adobe.com/message/5775298#5775298
Please update.
Thanks,
Shikha -
Which files need installation for Photoshop and Premiere Elements 9
In the list of files for download for the Photoshop and Premiere Elements 9 Plus package that I just purchased,
(Windows 7) there is a single "Premiere Content ALL" file of ~4.2GB. There are also 6 files called "Premiere
Content 1" (and 2 2nd 3), and "Premiere Content 1 HD" (and 2 and 3).
After smooth installs of the PSE and PRE programs proper, in doing the install of the "Premiere Content ALL"
file, it seems like the "Content 1-3 and 1-3 HD" files were included in it (judging by the file nmes flashing on
the screen during the install, and in poking around in the install directory).
What I would like to know is: are the 6 Content 1-3 and 1-3 HD file included in the Content ALL file, and if so,
are they at the same revision level as what's in the Content ALL file.
I don't want to just try installing the individual Content files over the ALL file install, as that might well screw
something or other up.
I tried getting an answer to this on the phone with Adobe support, but could not get an unambiguous answer
from either of the two support people I spoke to.
Any help would be appreciated.
Thanks ...
/kimThanks for the reply. The real question though was/is are ALL the files contained in the 6 separate content archive files
(Content 1, Content 2, Content 3, Content HD 1, Content HD 2, and Content HD 3) also contained in the single archive
file called Content ALL?
Since I was unable to get a definitive answer to that question, I went ahead and downloaded all 7 of the Content archive
files, extracted all of the archived files in the *.7z files and compared the timestamps and sizes of the files in the 6 individual archives to the timestamps and sizes of the files from the "ALL" archive. The files within the 6 archives matched those
in the ALL archive.
And since the sizes of all 7 *.exe files are identical, I suspect they are all the same and simply invoke an unarchiver
for their respective 7z file, using their own filename as the argument to the builtin program.
The overall result is that I have verified to my own satisfaction that the contents of the 6 individual Content XX files
*are* contained within the single Content ALL file.
It would have been NICE if Adobe had bothered to TELL their customers that, so they wouldn't spend twice the time in
downloading 6 unnecessary files which in reality just duplicate the ALL file. Plus in my case, spending an hour or
two verifying that the contents of the 6 files were also in the ALL file. Sheesh.
C'est la vie ...
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