I have purchase Adobe CS 6 Photoshop extended from a Chinese retailer. I got the license key through email, but somehow, i cannot activate the program.
the Chinese retailer asked me to contact the customer service center, which didn't work out.
then he asked me to change the host file.
can anyone tell me what is going on?
Changing the hosts file is a dead giveaway that you have a piece of pirated software.
Similar Messages
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I would like to transfer my old copy of Photoshop Extended, from my old Windows laptop to the new Mac computer. Thank you
If your copy of PS was for Win, your installation disk is not compatible with Mac. You can't use a Win serial number on Mac either. You would need to contact Adobe Customer Care and request a cross grade. Depending on which version you own, this may no longer be possible. I believe CS6 still qualifies for cross grades though.
Another option is to join the Creative Cloud Photography Plan ($9.99/mo) which includes PS CC and Lightroom which will run on on both Mac & Win.
Creative Cloud Photography plan | Adobe Creative Cloud
Nancy O. -
I have purchased Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. I have a 2.5 year old Toshiba Satellite Pro with Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHZ 791Mhz, 1.87 GB of Ram. I have Winows XP Professional 2002 Service Pack 3.
I installed Photoshop elements 10 & re booted. Went to install Premiere Elements 10 & got the following message “The installation package is not supported by this processor type. Contact your product vendor”.
What can I do to install Premiere Elements 10?What can I do to install Premiere Elements 10?
Buy a new computer. Sorry, no way around it. PRE requires certain processor extensions which - no offense - your computerized toaster doesn't have. Your laptop is seriously underpowered.
Mylenium -
have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help
do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian -
i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?
Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs -
Have purchased Adobe CC today. How many more apps I can use apart from photoshop, illustrator and indesign. Can I use all the listed apps within the membership fees charged per month? Or I will be charged extra?
Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html -
I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where I do not have a Wi-Fi connections. I need to be able access files without going to acrobat.com. Help!!!@
Post the PDF files to a web site. The browse to them in Safari on the iPad. When you Open the files specify the Open to occur in Adobe Reader. Then you can have/Save them in your Documents folder on the iPad. An iPad has limited access to files otherwise.
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I have purchased Adobe Acrobat and my order number is 281998924. My previous Sony computer which used to Windows 7 crashed. I purchased a new Toshiba computer with Windows 8. How can I download the Adobe acrobat? I assume I don't have to pay for the program again? Thank you for all your help! Angelo.
If you had purchased Acrobat Standard subscription.
You need to download the application from below website :
www.cloud.acrobat.com
Sign in with Adobe ID and Password and once signed in click on Acrobat tab and download the application.
Sign in - Adobe ID -
I installed Elements 12 because my version of Photoshop (CS5.1) is not compatible with Yosemite. Now the Adobe Application Manager will not search for updates for any of the programs in CS5.5 that I have. How do I fix this?
'''Except 8.0.x version also supported version is 3.6.24 '''you can find it here:
http://www.mozilla.org/en-US/firefox/all-older.html
check the system requirements:
http://www.mozilla.org/en-US/firefox/3.6.24/system-requirements/
see also:
[https://support.mozilla.com/en-US/kb/Installing%20a%20previous%20version%20of%20Firefox Installing a previous version of Firefox]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens
Hi Glenn,
Kindly try out the steps mentioned in the link below and see if you are able to serialize your software.
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Try Solution 2: Clean up cached user login information.
Please share the results after performing the steps.
Thanks,
Atul Saini -
i have purchased adobe acrobat 10 standard ,but i want to downgrade to acrobat 9 standard,can be done or not?
No, Adobe is no longer selling any version of Acrobat 9 and the program is EOL, anyway, with only the most critical issues being patched.
Mylenium -
I have purchased Adobe Acrobat XI Pro. I purchased it after the free test period had expired. In the drop down menue on the website XI Pro is not listed so I cannot enter the serial number [removed by host]. So I cannot use the program. John Steele. [personal information removed by host] Thank you
@Bill, I removed your post, since its subject now contained the serial number which I could not remove.
Bill’s original reply: I cannot edit your post. Please remove the S/N ASAP. You should never post S/Ns.
I will add to Bill’s reply and add that you should not post your phone numbers or other personal information on the internet. -
i have purchased adobe creative suit 3 and installed in my pc. my pc crashed recently and i tried installing the product other pc. my serial number doesnt work anymore. what is the solution
Hello,
maybe you have to activate/deactivate first, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> see "What is activation?" >>> Activation is the process ..."
Hans-Günter -
I have downloaded Adobe CC and Lightroom apps. How do I get to the photoshop workspace
i have downloaded Adobe cc and lightroom apps. How do i get to the photoshop workspace
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I am a professional photographer of many years standing and at the moment I have a student for 12 months, who I am teaching how to use various Adobe programs, but to introduce her to video editing, I have purchased Adobe Premier Elements 13 which is less complicated than the Premier Pro that I use. The program works perfectly, except for one thing.... when adding a title to the short video sequence we are working with, if I use a particular font (Metallophile Sp8) which I obtained from my Adobe Typekit, it crashes the program,.... all other fonts work perfectly....can anybody help me please?
clivephoto
What computer operating system is your Premiere Elements 13 running on? And what video card/graphics card does this computer use?
From your description, can I assume that this Mettallophile Sp8 font is being recognized by Premiere Elements 13 to the extent
that it can be seen and remains seen in Titler's list of font choices - even after the crashes?
If you opened a new project, imported nothing, and created a text title in the Titler with this Mettallophile Sp8 font, does the program crash?
Please review the following which discuss fonts and Premiere Elements and determine if anything in it helps.
Fonts & Crashes with Titler
Let us start here and then decide what next.
ATR
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