I have purchased 20gb of storage and it's not active yet

HI I have purchased 20gb of storage but it doesn't seem to be active yet

Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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TS3992 I have purchased additional icloud storage and now when I try to back up it says. "Last Backup not successful" No reason or additional information.

I have purchased additional icloud storage and now when I try to back up it says. "Last Backup not successful" No reason or additional information.

Welcome to the Apple Community.
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

HT4009 I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases.

I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases. I also have an email receipt with the purchase. Can you please tell me how to resolve this issue?

iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919

I have purchased 3 songs today and they will not downloan on my ipod

I have purchased 3 songs today and they will not download on my ipod

Delete and redownload them.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

HT201269 My iphone 4s has broken and I can't turn it on. I have purchased a iphone 5sc and I do not know how to retreive my contacts. Can you help?

My iPhone 4s has broken and I can't turn it on to backup. I have purchased an iphone 5sc tonight and I need to retreive my contacts. Can you help

Have you not been using your phone as designed? Contacts should be living in the cloud (Google, iCloud) or on your computer in an app (Outlook, Address book).
The phone is designed to be a portable way to carry a COPY of your contacts with you.
Synch your contacts to your new phone from the computer app or cloud service you use.
If you haven't been using your phone as designed, then there's nothing to do.

HT201318 Have purchased i cloud storage and found i dont need it! It says i have 90 days to get refund and contact apple store! How do i do this! Cant find contact! Linda

TOday i bought extra i cloud storage for i pad! Found i didnt need it! It says i have 90 days to cancel it and contact Apple! Dont know where to contact right dept! It cost me £14 for nothing! Can anyone help?
LInda

90 Days?? I think it's more like 15 days. Here's a post from some time ago that may help...
Hooray!!! I finally got the information on how to get a refund within 15 days for icloud storage upgrade!
Just call 1-800-MYIPHONE
Your call will initially be handled by a first level technical person, but he will have to refer you to a senior advisor because they are the only ones who can issue a refund.
Once you have a senior advisor on the phone, he will ask for your Apple ID, last 4 of your credit card or a security question, and then issue a refund IMMEDIATELY.

HT201412 I have purchased msn video app and it is not opening. Can you help?

The msn video app is not functioning at all. Can you help?

See:
iOS: Troubleshooting applications purchased from the App Store
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod
iOS: How to back up your data and set up as a new device

HT202159 I have purchased Mountain Lion today and it will not download properly, it just quits. Advice please!!

Thanks

Check your connection speed. Ideally you will need a connection of more than 15Mb/s. Else it would time out before it complete the download.

TS4148 I have updated my iPhone software and it is not activating and showing no service of the top left corner

I am currently using iPhone 3g and updated to iOS 6.13. Since then i am facing these all problems.

Has your phone been jailbroken?

TS1398 I have just purchased an iPad mini and it will not join my wifi. It detects my wifi network but will not join. I have a Mac, 2 iPhones and an iPad 4 and all work perfectly. The new iPad mini just won't behave. Any ideas?

I have purchased an iPad mini and it will not join my wifi network. Any ideas?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT201318 I BOUGHT 15gb of storage and it is not enough. I then bought the 25gb.Does this mean I have 40gb now or can I cancel the 15gb plan. All I need is the 25gb plan.

I BOUGHT 15gb of storage and it is not enough. I then bought the 25gb.Does this mean I have 40gb now or can I cancel the 15gb plan. All I need is the 25gb plan.

This should answer your question:
"If you purchase a higher-tier storage plan for your iCloud account to replace your existing storage plan (for example, a 20 GB plan to replace a 10 GB plan), the existing plan will be canceled and you will receive a prorated refund for the time remaining. The new storage plan is applied to your iCloud account and the annual payment date is updated to reflect the purchase date for the new plan." - https://support.apple.com/kb/HT4874

HT2589 We have purchase 5 apple minis and would like them all on one account. That way we can monitor the use of these units. they will be used strickly for a business application. can I use one account in itunes or must i have multiple.

We have purchased 5 apple minis and would like them all on one account, that way we can monitor the use of these units. They will be used strickly for a business application. Can I use one account in itunes or must i have multiple.

Not going to happen the way you want it to.
When you add a gift card balance to the Apple ID, it's available for the Apple ID.
Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with.

I live in Italy and I am trying to buy an App, for the first time with my iphone4...in the past only downloaded free apps free apps; I have a US Visa card and it is not accepted by italian Itunes...what can I do to do my purchases?

I live in Italy and I am trying to buy an App, for the first time with my iphone4...in the past only downloaded free apps free apps; I have a US Visa card and it is not accepted by italian Itunes...what can I do to do my purchases?

On the apple website that is correct i beleive.... but i have an italian american express and am able to purchase stuff here in the US.
I mean, i dont think it really matters

I have purchased a new iPad and given my old one to my husband. How do I change the Apple ID over to him. We are having continuous confusion between the two iPads

I have purchased a new iPad and given my old one to my husband. How do I change the Apple ID over to him. We are having continuous confusion between the two iPads

Hi Marg42,
Thanks for visiting Apple Support Communities.
First, your husband can create his own Apple ID via the web, computer, or iPad, if he hasn't already:
My Apple ID
https://appleid.apple.com
iTunes: How to set up an Apple ID within iTunes
http://support.apple.com/kb/ht2731
Next, he can sign out of the Apple services that are currently using your Apple ID on your old iPad, and sign in with his own.
This article has instructions for doing so for specific Apple services:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Alternately, he can erase the device and set it up as new using the steps in this article:
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/ht4137
Best Regards,
Jeremy

I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where

I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where I do not have a Wi-Fi connections. I need to be able access files without going to acrobat.com. Help!!!@

Post the PDF files to a web site. The browse to them in Safari on the iPad. When you Open the files specify the Open to occur in Adobe Reader. Then you can have/Save them in your Documents folder on the iPad. An iPad has limited access to files otherwise.

I have purchased 20gb of storage and it's not active yet

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