I have purchased a Creative Cloud Teacher Edition and I'm unable to download full versions of certain apps.

When I have a choice of apps for download, it given me a select few for full download, but about 6 others will only download as a trial. I've attempted to follow the online instructions for solving this, but the online instructions don't seem to fit the problem.

Catastrophic please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error preventing the applications from authorizing your membership.

Similar Messages

  • I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I have purchase a Creative Cloud Membership yet my programs have expired trials?

    I have purchased the Creative Cloud and my photoshop, illustrator and indesign are all telling me that my trial has expired.
    What trial? I have paid to have creative cloud for a year?! Please help.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I have purchased the creative cloud  software, but when I try to download it, it redirects me to purchase it. help?

    I have purchased the creative cloud  software, but when I try to download it,it says trial expired and redirects me to purchase it.

    Are you getting Trial Expired error message while launching CC apps like Photoshop , Illustrator.,...etc?
    Or you are getting Trial Expired message under Apps menu in Creative Cloud ?
    Are you using Windows computer or Mac ?

  • Just purchased student creative cloud to edit video.  I do not see a video editing program.  is PP o

    just purchased student creative cloud to edit video.  I do not see a video editing program.  is Ptremire pro included?  It appearred to be included when I registered?

    Yes.
    It's 64 bit only software so you need a 64 bit processor and 64 bit operating system to run it.
    If you're running Win 7 32 bit or Win8 32 bit then you won't see Premiere Pro in the list of available Cloud apps. Same goes for After Effects and other video related apps.
    Refer http://www.adobe.com/products/creativecloud/faq.html
    Desktop apps and product updates section - which apps require a 64 bit operating system?

  • I have just joined creative cloud just for Photoshop but it will not download?

    I have just joined creative cloud just for Photoshop but it will not download?

    We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
    Mylenium

  • I bought CS6 Teacher Edition but I am unable to download or find a link for the same.

    I bought CS6 Teacher Edition but I am unable to download or find a link for the same.

    Jennyrajesh have you submitted your proof of eligibility?  Please see http://forums.adobe.com/message/4634728#4634728 for information on how to submit your proof of eligibility.  Also have you purchased the software from Adobe directly or a reseller?

  • Have purchased complete Creative Cloud only trial versions appearing

    Just purchased the Creative Cloud and when i go to download apps. Only the trial version is available. Anyone know what to do?

    Are you getting "download trial " option on website, then try to sign out and sign in back from your Adobe account once, it may help sometimes.

  • I have purchased adobe creative suite design Premium and it will not properly load onto my other laptop because my ist laptop crashed.

    I purchased adobe creative suite design premium as a student and was supposed to be able to download it onto one more computer if needed and now because my other laptop has crashed I still need to use the software on my new laptop. the files load and I get the read only files but it won't set up like the original installation. What kind of company doesn't have customer phone representative service on software we pay big money for?         

    Since you say you are having a problem with files not downloading properly, below is an alternate site where you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.  If you are not able to find your version, if you identify it then a more direct link might be available.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    http://prodesigntools.com/tag/ddl

  • Trying to download Creative Cloud on Desktop and it tells me to download on Desktop!!

    I'm using my desktop to try to Download Creative Cloud for the first time and I get the following:
    Creative Cloud is a desktop app so you'll want to download it from your computer.
    Driving me crazy!  Please assist urgently thank you.
    Rachelle

    Hi Rachelle
    Have a look at the CC download and install forum
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq?view=overview
    And
    How do i install and update apps?
    http://helpx.adobe.com/creative-cloud/help/install-apps.html

  • I have purchased a Creative Cloud Photographers Plan. Troubles with serial numbers.

    After the purchase, how can I activate the downloaded copy of Photoshop? I haven't received any serial number. Thank you!

    follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed
    and
    Rename the SLStore to SLStore.old from this Location
    Windows:
    C:\ProgramData\Adobe
    Mac:
    /Library/Application Support/Adobe

  • Is it possible to have a non-Creative Cloud client review and comment on a shared album?

    So far I have found that only those with an Adobe login can comment.

    That's right. This area is pretty new and has changed quickly, so I wouldn't be surprised if it changes to allow other ways of authenticating comments.
    For now, you can always set up a dummy account and tell people to log in using that user name and password. If you need more than one person to view a set of images, just duplicate the collection and sync it too (this doesn't mean extra uploading). So, for example, client John might log in using mydummyadobeID and select from the Shoot-John collection, and client David would use the same ID to view the Shoot-David collection.

  • I have a  Classic Ipod used for music and photos. When I downloaded latest version of Itunes, the photo facility seems to have disappeared, Why?

    I have used my Apple Classic Ipod for music and photo storeage/playback. When prompted to download a new versionof Itunes (11.1.0) I did so but cannot now locate any facility for removing/adding photos. Is this a deliberate action on the part of the programmers or a mistake. What can i do to recover the siutation?

    Many thanks.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • I Have Problems Because the System Ask Me For Serial Number, BUT I've Purchased the Creative Cloud, HELP

    The Problem is when i use the programs, the system ask me for a serial number, but i have purchased the Creative Cloud, instead the program always show the trial version, but again, i have purchased the all pack of Creative Cloud for 49 dollars, please, help

    You may refer below post :
    I paid for a yearly subscription and now it says I'm on a trial version of adobe creative cloud?????

  • Can I transfer the purchase of Creative cloud to my other adobe account?

    I have two accounts, one for school and one for work. I have purchased the Creative Cloud membership using my school email account. Can I transfer the purchase of Creative cloud to my other work account? Im trying to keep everything within one email.

    I don't think it is possible to transfer the subscription from one email address to another.
    You may need to cancel the subscription and place a new order under correct email address
    You may contact Adobe customer service and confirm once
    Open below link and click on still need to help
    Contact Customer Care

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