I have purchased a from within an app. I submit my password for the app, and then my Apple ID. I then get the following messages "Regrant failure _ please log in with the same user that has bought this app" and that is followed by "cant conn with IT _

I have purchased an item from within the app PocketBible on my iPad. However when I try to download it I am asked for my app User Name and Password and then my Apple ID and password. I give both of these. I then get a message which says Regrant failure - Please log in with the same user that has bought the app. That is then followed by Pocket Bible Alert - cannot connect to iTunes Store.
Anybody got any ideas, both what the 1st alert means and how I get round the problem please.

I had the same problem. My wife had the PocketBible on her Ipad 2 and she transferred ownership to me. I had to delete the app and reinstall it from the App store(logged in with my apple ID) and its working without a problem. I do not get those error messages when I attempt to Buy/Upgrade or Add/Remove books.

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I updated my itunes to 11 and found out my phone and ipod were not compatible. I uninstalled it and reinstalled 10.7 but now I get an error message when I try to open itunes saying "the file cannot be read because it was created by a newer verison"

I updated my itunes to 11 and found out my phone and ipod were not compatible. I uninstalled it and reinstalled 10.7 but now I get an error message when I try to open itunes saying "the file cannot be read because it was created by a newer verison" What do I do?

Thank you for clarify I'm supposed to read the ENTIRE article. I thought I was just supposed to read the title and magically everything will fix itself. I appreciate you taking the time to help me however I do not appreciate the caps and the way you have addressed the situation. If you are not going to kindly help people/make suggestions just don't try! And for the record my conclusions are not illogical, the iOS7 thing is on the website in small font (which I got by reading the ENTIRE thing) and you should really find a new hobby because your socialization skills need some help! That goes for you too Chris. Not everyone is a tech nerd

Everytime I try to sync my ipod touch it comes up with the following message 'cannot be synced an unknown error accoued(13019). Does anyone know what this mean and how I can put it right

Everytime I try to sync my Ipod touch I et the following message 'cannot be synced An unknown error occured (13019). Can anyone help

Try here:
iTunes: Error 13019 during sync

I deleted all of the symantec software on my macbook, but I am getting an error message saying to run live update or reinstall. I don't know why this is happening, I heard I may still have a file but I have looked and cannot find one. How do I fix this?

If there is a leftover file, where do I find it. And is my computer at risk?

I tried doing both, I couldnt find either symantec or live update in applications or when I searched through finder. I went to the activity monitor and found symantec and quit the process but the next time i logged on to my computer, it came back. this is what the error message looks like
Thanks for trying!

HT4009 I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases.

I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases. I also have an email receipt with the purchase. Can you please tell me how to resolve this issue?

iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919

Fife days App Store not give it to me the verify code, I made I lot email adress, changed and create the new, still the same problem, and this is second one iPad that I bought this month, if not help me I don't know how to deal, thank you in advance

Fife days App Store not give it to me the verify code, I made I lot email adress, changed and created the new, still the same problem, and this is second iPad that I bought this month, if not help me I don't know how to deal, thank you in advance, maybe I will go to shop and want my money back

Do you have a technical question for us volunteer users?

My wife has a new Ipad and Iphone with icloud. We also have a Imac that has not been upgraded yet that is somehow syncing with her ipad and screwing up the apps. Is there anyway to prevent this. Maybe it is thru mobilme?

My wife has a new Ipad and Iphone with icloud. We also have a Imac that has not been upgraded yet that is somehow syncing with her ipad and screwing up the apps. Is there anyway to prevent this. Maybe it is thru mobilme?

I think iCloud isn't coming until this fall and not until iOS 5 is publicly available. Right now there is confusion because all this stuff is still in beta and things are under NDA and may still change.
I'd just set the 3GS up the same as currently. When iOS 5 is available in the fall (and I don't think Apple has specified beyond "fall"), before you update, there should be any number of guides to setting things up and how it will all work. http://macworld.com is a good place to look for such information.

How do I retain my apps after I change my apple ID? Right now I'm unable to update any of the apps with the old apple ID. I get an error message about an invalid id or password. If I delete my apps and start over, I may lose the apps that I purchased...

How do I retain my apps after I change my apple ID? Right now I'm unable to update any of the apps with the old apple ID. I get an error message about an invalid id or Password. If I delete my appos and start over, I may lose the apps that I purchased (like the ones for $5 +....

Apps are always tied to the ID that was used to purchase them originally. Did you try entering your old password and see if that works?
If you need to sign out of your old account go to Settings>Store>Tap on your ID and sign out. Sign in with the new one.
you can also access your ID in the featured tab of the App Store. Swipe to the bottom of the screen and you will find it there as well.

How do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?

how do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?

jen19 wrote:
how do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?
Just buy something.

HT2534 Hello! I have a problem with a credit card. I bought one program, after that i wanted buy one more, but it wrote that with my card something wrong. After that i wanted change my card (VISA) on "NONE". But there no NONE! I can't download FREE apps!

Hello! I have a problem with a credit card. I bought one program, after that i wanted buy one more, but it wrote that with my card something wrong. After that i wanted change my card (VISA) on "NONE". But there no NONE! I can't download FREE apps! Than I wanted make new account and select NONE, but there no NONE, there only cards. Help, please!

Hey Shamannnig!
Here is an article that can explain a little more about this situation:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Thanks for using the Apple Support Communities!
Cheers,
Braden

HT4865 I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

I switched to the classic 'landscape' and when i reboot, it just stays at the greay screen, with the macintosh logo, and a blinking question mark. ive tried several methods of key combinations with rebooting etc.. i just bought this. please help.

i switched to the classic 'landscape' and when i reboot, it just stays at the greay screen, with the macintosh logo, and a blinking question mark. ive tried several methods of key combinations with rebooting etc.. i just bought this. please help.
I bought this off of craigslist with my christmas money, TODAY. i really need help, i have OS X experience from school, just not OS 9x. I need to reboot back to OS X asap. anything that may help is very appreciated. Thank You.
Chris.

Are you able to start up in Safe Mode?
http://support.apple.com/kb/HT1455?viewlocale=en_US
If this works you will see the normal desktop Once completely started up in Safe Mode, try to restart normally and go to Applications > Utilities > Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
Select the named boot volume in the left sidebar, ("Macintosh HD" unless it has been renamed). What is the hard drive capacity and how much space remains available on it? Repair permissions on it.
See if you are able to do a little hard drive maintenance to help things out.

All remaining strore credits stolen yesterday, about 50$. It appears to be a purchased made from within an app. Anyone else? Does AAPL refund. They sent me an e-mail to advise me that an untautorized computer had completed a purchase...what he %$/ ??

All remaining strore credits stolen yesterday, about 50$. It appears to be a purchased made from within an app that I neved downloaded. Anyone else? Does AAPL refund. They sent me an e-mail to advise me that an untautorized computer had completed a purchase...what he %$/ ??

I've not dealt with the app store, so I don't know how to address the problem from the standpoint of dealing with Apple; but, it appears that someone has hacked into your account and used up the money. I would immediately change my password (make it difficult!!) and then deal with the app store. Was this cash? If it was a credit card, I would call them immediately, tell them what Apple said, and file a complaint - you should be getting a credit for that amount.

HT1933 gs from tmy granson has bought thinhe itune store that i have not authorised will i get my money back

tmy granson has bought thinhe itune store that i have not authorised will i get my money back

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
To help avoid future transgressions set the Restrictions for In-App and App Purchases...
Understanding Restrictions > http://support.apple.com/kb/HT4213

How do you fix an ipod that has a black screen and it turns on but when it turns on the screen gets a lighter black but you still can't see the apps or anything?

How do you fix an ipod that has a black screen and it turns on but when it turns on the screen gets a lighter black but you still can't see the apps or anything?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

I have purchased a from within an app. I submit my password for the app, and then my Apple ID. I then get the following messages "Regrant failure _ please log in with the same user that has bought this app" and that is followed by "cant conn with IT _

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