I have purchased a full tv series of episodes. When I try to download them, it downloads as Juan's the first few minutes of each episode. I have tried to download several times...connection to Internet seems strong. What am I doing wrong?

Question

I have purchased a tv series from iTunes for Mac..  When I try to download either the episodes individually or the entire series all I get are the first minute or so of each.  What am I doing wrong?  ( My Internet connect is strong and good.)

Answer 1

first, try this:
Choose Authorize Computer from the Store menu. The server will recognize you are reauthorizing and not count your computer a second time.
if that doesn't work, then try this:
Quit iTunes.
In Terminal, go to /Users/Shared/ and rename the "SC Info" folder to something else.
Run iTunes, and do the authorize as mentioned above.
please let me know if this helps.