I have purchased a TV season, but it says there is an error in downloading it. What do I do? I have tried iCloud, but it says 'downloaded'.
All the episodes are in my 'Downloads' section but they have an exclamation mark next to them and say 'stopped (err = -3150). What do I do? This has happened before.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
-
I have a song that I purchased from Itunes on my Iphone and there was an error downloading. Every time i try to download it times out and says to try again. I have tried several times and still get same message. Help? I have been charged for this song but have not been able to download.
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
"It started malfunctioning so I uninstalled it".
That may have been necessary, may not have.
"I tried to reinstall and there is persistent error in installing. What is the problem?"
No clue.. you've not provided us any details.
"How can I solve this?"
Search these forums or google for the error occurring or post the error so that others can help you. -
HT2736 Can't purchase gems on clash of clans cause there's a error connecting, need help
Can't purchase gems on clash of clans cause there's a error connecting, need help
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Is there anything else I can do to find my lost, perhaps even stolen, ipod touch? I have already tried icloud and Find My Ipod app but it says my device is offline.
Nope.
If the device is off then you can't track it. -
just purchased 15 episodes of 2nd season of the Walking DEad. jBeen downloading for 2 days and only the first episode downloaded. Help>
Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Purchased entire season but it was placed in my queue scrambled
I purchased an entire season of LOST. When I went to the download queue, the episodes where totally out of sequential order. I need to know if there is a way to adjust the download order in the iTunes application. I have a total monthly data tranfer limit of 20 GB with my ISP so I cannot just download it unattended. I am working in India this year and this is a typical plan here unlike in the US where I had an unlimited data limit. I just thought that I would download them off the queue everyfew nights as needed. I would have to pay a considerable premium to allow this download to come in all at one time. I contacted customer service and they basically told me too bad and that they would remove the items at my loss of payment and emailed me a link to their purchase policy/legal documents which I really did not appreciate because I never expected to recieve the season in a scrambled fashion. The season is being treated like an "album" which would really not matter how it came in because an "audio album" is so much smaller in size. But a TV show does matter. Also, there really isn't any label or indication of which is the episode order unless you check the itunes where they list it in sequence. Exactly what I would expect to have been given.
Thank You for your response. That is a very sensible idea. Ultimately, customer service did refund me after some prodding through additional communications. They implied that they could not reorder the download queue for me either. I don't really understand what would be so difficult. I would guess that there is some sort of automated system that queues them in order of availability (who knows) perhaps the manpower involved in reordering on a regular basis would be too much. Anyhow, the issue is resolved but it would be a nice feature to at least have a skip function as you download so that you can get to something on the queue and save the rest for later in such large queues. I will just have to purchase them one at a time because it will be difficult for me to easily have access to another ISP for the number of hours that would be required to download a large amount of data.
I am glad that apple has eventually given me the customer service that I have become accustomed to. -
Trying to archive but keeps saying "alert-there was an error while saving"
I have been trying to archive a dvd project in idvd6 but I get an error every time that says "Alert-there was an error while saving" The project never saves. I am trying to save this to an external hard drive. I have checked permissions and all say read and write. Help!!
If it's like mine, there are two ports. Have you switched and tried?
Wait a second... Did you ever format that drive as Mac OS Extended? It was probably formatted for FAT32, or whatever The Dark Side uses these days.
I about to apply the 10.4.7 Combo updater. If I'm not back soon, it didn't go so well... -
I have tried the instruction given about how to activate it yet it says there is an error code 30
i have tried the instruction given about how to activate it yet it says there is an error code 30
Hi gamcalli,
If you are having issues accessing iCloud, you may find the following articles helpful:
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
iCloud: If you can’t sign in to iCloud.com
http://support.apple.com/kb/ph2611
Regards,
- Brenden -
HT5070 I purchased an entire season of a TV show, but only 6 out of 7 episodes are listed
I purchased an entire season of a TV show, but only six out of 7 episodes are listed in my library. When I return to the store, episodes 1-6 are noted as available to download, and episode 7 is listed as available to buy for 2.99. When I select buy, the store returns the message that I have already purchased that episode. That is true, so why is it not listed in the cloud as available to download, and/or available to view on my Apple TV list for Season 1?
Hello CBWnc,
Thank you for using Apple Support Communities!
If the emailed receipt shows you purchased a season of shows with Complete My Season but one of the episodes is problematic.
I would try signing out of the iTunes store from the Store menu in iTunes, then restart the computer and sign back in.
To sign in to or out of the iTunes Store:
In iTunes, choose Store > Sign In (or Sign Out).
From: iTunes 10 for Windows: Sign in or out of the iTunes Store
http://support.apple.com/kb/PH1640
If you do not see the Menu bar and as such, cannot click Store, you may need to enable the menu bar.
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
If the issue persists, then I would reach out to the iTunes Store support directly about your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Regards,
Sterling -
I recently purchased FaceTime from the Application Store. After approx. ±10 meg, the application resets and starts downloading again. I have tried to download it at different times of the day but with the same results. I have been in contact with Apple support and have tried different options with the same result. I cannot download a new Version because in my Purchased List the applicaiton (FaceTime) is still there, and because I have halted it it tells me to resume. I can’t, because the same thing is going to happen. I have tried all the various troubleshooting tips supplied by my ISP and also Apple Support with no luck. I am currently working on a IMac OS 10.6.7. Has anybody got any ideas? Any suggestion would help. Thanks
Amol Soni wrote:
As I said, I tried everything what the manual says, but hard luck. I have taken an appointment for today, lets see what happens.
Also there is no activity on unit when I use the remote. The unit is stuck on the first page itself where we have to choose the language. The unit seems to be fine to me but the real problem is remote does'nt have activity. The IR is not responding while pressing any of the button.
Good luck with your appointment.
Not much consolation but even new products can have issues and might need a trip to a store to return/replace.
The reason i asked about the LED on the AppleTV is that occasionally it thinks it's paired with a specific remote and ignores others - the unpair keypress I described is quick and free.
AC -
I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.
toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no software available for me . please help . mr frustrated
If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing! -
I have an iPod Classic and the latest version of iTunes. I make all my purchases on my computer, but when I try to click the "add to" option and transfer the songs to my iPod, it doesn't work. How can I get my songs from my computer to my iPod?
See this excellent user tip from another forum member turingtest2 outlining the different methods and software available to help you copy content from your iPod back to your PC and into iTunes.
Recovering your iTunes library from your iPod or iOS device
B-rock -
My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do? It is quite alot of lost songs/ money.....
Thanks anyone who can help, Apple make it impossible to talk to anyone or contact and I can't navigate Express Lane
xI realise there have been a number of threads like this now that I have started looking, the problem is the back-ups i made were saved to a server network which has now also gone down, a case of dreadful luck really. Is there any other way to get the music back?
Regards
Maybe you are looking for
-
After my last itunes update there is no longer a button in the tool bar for me to view what is on my ipod. I can see screens that allow me to sync but I can't see any of the content, which means I can't add or delete anything without doing a full sy
-
I got my Dads old iPhone 3GS for Christmas and reset it to its factory settings. It had this problem with my Dad to, thats why he got a new phone. It was claiming that the battery was dead when I opened certain apps eventhough it had plenty of batter
-
How to migrate Mail & Contacts from backup disk of old PPC iMac (10.3.9) to new iMac (10.8.1)? The Firewire disk is connected and have been able to copy across document folders etc, but Migration Assistant doesn't find the disk so that method no goo
-
Spanish layout on English keyboard
Hi, I have a new MacBook white and it ships with US keyboard layout; my native language is Spanish and I want to use the Spanish ISO keyboard layout anyway. I set up the layout properly and everything works fine: when I press the ";2 key I get the "ñ
-
Automatically return to the log in window ...
Hi ... Can I automatically return to the log in window just before my computer goes to sleep ?