I have purchased adobe XI Pro and need to download it, I have an ID
can I talk to talk to a real person?
To contact support for acrobat.com subscription services:
https://www.acrobat.com/misc/en/contact-support.html
Other links to support:
http://helpx.adobe.com/contact.html
http://helpx.adobe.com/support.html
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Phone support (fee may be required - have credit card ready)
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Similar Messages
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I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where I do not have a Wi-Fi connections. I need to be able access files without going to acrobat.com. Help!!!@
Post the PDF files to a web site. The browse to them in Safari on the iPad. When you Open the files specify the Open to occur in Adobe Reader. Then you can have/Save them in your Documents folder on the iPad. An iPad has limited access to files otherwise.
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I purchased Adobe Acrobat Pro and have tried to install it now three times and it just will not even start to install? Any ideas?
Can you describe exactly the steps and behavior that you are experiencing? There really isn't enough detail in your description to assist you.
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ive just purchased Adobe Acrobat Pro and when i pdf a Revit file all text is unreadable. If i do it on a free pdf as Cube i dont have the problem.
Hi michaele,
What is the extension of the revit file you converted to pdf?
Regards,
Rave -
I purchased quick time pro, and attempted to download quick time 7, but it says I have quick time x installed. I deleted quick time x but it still says it is there and will not let me install.
In the optional install items-Quick Time is not an option. I am on Leopard.
Then you either:
1) never had QT X installed and could not have deleted it since QT X is only installed on Snow Leopard (OS X v10.6), Lion (OS X v10.7), and Mountain Lion (OS X v10.8) systems or...
2) you are actually running Snow Leopard (OS X v10.6) and not Leopard (OS X v10.5) as you just stated.
Please confirm which statment is actually correct. -
I just purchased Adobe Acrobat Pro and am getting an error each time I try to download it. Help, please and thanks.
Hi Melanie Wheeler,
Please let us know the Exact error message, that you are facing while downloading Acrobat.
Hope to hear from you soon.
Regards,
Rahul Tyagi -
I purchased Adobe Acrobat Pro XI via email download code via the Dell Store yesterday. The product key given doesn't work/fit into the boxes on any of the "Register" pages on the Adobe website. Therefore, although I paid for the product and it is downloaded, it is not "installed" and will not work to print documents from emails, etc.
Hi williamc48321229,
You must have received redemption code via email from the reseller.
Please ensure that you are entering the right code as that would be needed to obtain the serial number for activating the product.
For more details on this, please refer:
Find your serial number quickly
Hope this helps.
regards,
Anubha -
I just purchased Adobe XI Pro. when can i download it?
I just purchased Adobe XI Pro. When can i download it and use it on my computer?
Hi Mirnas,
You can download it right away. Log in to your adobe account and download it or you can download it from the below mentioned URL.
Download Acrobat products | Standard, Pro | XI, X
Thanks,
Vikrantt Singh -
Just bought Adobe Premier Pro - and can't download the software from website
The link it takes me to, just won't work, the page is completely blank, in both FF and Google Chrome????
If I can't download the software and use it, then I'm paying for nothing....Please someone help.
Bit frustrating to have to go through forums and not have a simple Contact Us link!
https://creative.adobe.com/appsOkay I visited this site and something loaded on the page....I then tried downloading Premier pro and IT'S NOT ON THE LIST OF PROGRAMS!!!!! https://creative.adobe.com/products/premiere
I need this program today to do important work. -
I purchased Acrobat XI Standard and cannot find the dowload, no DVD on this new laptop. Where is it?
BillE please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ for information on how to download your purchased software.
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can somebody help me as I need this software for uni and as a student cannot afford to purchase a new one !
You should have invested in another Windows machine if your intention was to continue to use CS5.5. Platform swaps are only supported for the most recent release which is currently CS6. You can confirm this by reviewing the policy thru the following link:
Order product | Platform, language swap -
Can anyone help with how I download all of the my purchased content?
The best thing would be to restore from your backups. If you failed to make backups, though, download and install the latest version of iTunes on your computer, if you haven't already, go to the iTunes Store, log into your account, and click the new Purchases link under the Quick Links. The new iTunes in the Cloud service, currently in beta as part of iCloud, may allow you to re-download your purchased content. Music, movies and TV shows are only available to US users at this time.
You can also do this from the iTunes app on your iOS device, if you have iOS 4.3.3. Run the iTunes app and look at the bottom of the screen for the Purchased link.
For more information, see:
http://support.apple.com/kb/ht2519
Regards. -
Just purchased Adobe Acrobat Pro and it keeps shutting down when I try to open it.
I keep getting an error message that acrobat quit unexpectantly.
Hi Anna.
Were you able to activate the product post purchase ? Try the following step and advise if this was able to resolve the query for you or not.
1) Navigate to C:\Program Files (x86)\Common Files\Adobe\SLCache and rename SLCache to SLCache_Old.
2) Navigate to C:\ProgramData\Adobe\SLStore and rename this to SLStore_old
Post doing the above, launch Acrobat and try to activate the product.
NOTE: If you have any other application installed on the machine, the above step would remove the activation for those products as well and convert them to a trial version.
Cheers,
Kartikay Sharma -
I purchased adobe design standard and it wont download and open. help?
whenever I go to open the downloaded program it gives me an error message. I think it has something to do with the fact that my computer is a mac and the program is for windows. what do I need to do to fix the problem?
download the mac installation program. if this is pre-cc, you'll need a mac serial number to activate.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have downloaded a trail version of adobe acrobat pro and when I try to use it, it says that it cannot be edited in acrobat, please use adobe livecycle designer to edit this form. I can't work out what I need to do?
Acrobat XI is not distributed with Designer. Designer is now a separate product. You can create forms in Acrobat as an AcroForm or using Forms Central (an online forms program). You can print the form to a new PDF and then recreate the fields in Acrobat using the recognize form fields. You will likely have to fix the form fields, but that would be the process. Generally, once a form is taken to Designer, you can't bring it back without such steps.
Designer is available with AA8 - AAX, but since is a separate product as I indicated.
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