I have purchased an adobe product and now I cannot access it?

I had adobe installed on my computer and now I cannot access it.  Every time I try it asks me to buy the pro program

Perhaps we can help. The problem might be coming because Adobe have lots of things and you are using the wrong "Adobe".
So, what is the "Adobe" that you purchased?
What is the "Adobe" you are trying to run?
Please give the full name of both.

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