I have purchased an app and tried to gift it to a friend and he did not receive it.
I just purchased an app this morning and tried to gift it to a friend and he never received it.
It sounds as if you purchased the app, but you also purchased some subscription within the app. You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app. Contact the app vendor and tell them you want to stop the subscription.
Similar Messages
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HT1577 How do you contact I tunes when you have purchased a song and it did not down load?
How do you contact I tunes when you purchased a song and it did not down load to your library?
1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck
Stijn -
I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...
It sounds as if you purchased the app, but you also purchased some subscription within the app. You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app. Contact the app vendor and tell them you want to stop the subscription.
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I have purchased TRANSLATE SMS and it does not translate.
I have done all the trouble shooting that apple advise and still nothing.
Has any one got any suggestions?When you contacted the developer, what did they say?
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I was trying to get the iOS 8.2 on my iPhone 5 but then it stopped and my phone is now on recovery mode I have pictures I need and they did not all fit on iCloud how can I use the phone again with ALL my pictures and videos without restoring it?
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created. -
After updating my iphone 4 to iOS6 the screen will periodically fade out to black and will not come back up. I have to shut the phone off and back on 2 or 3 times to get it to come back on. I have done a restore and that did not help. any ideas? is this happening to anyone else?
did you restore from backup or as a new device? Restore as a new device. Before you add any apps to it, use the phone with just the iOS-installed apps. If it's fine, slowly add a few purchased apps back at a time. Do this until the offending app is found.
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hi
I own an account on iTunes two years ago, almost always used it two days ago, the account stops working do not know why when I open the account Italpin reset your password and resend the email to and I did not receive any Klnh aftermarket tried a lot and Amaisalna something please helpCHANGING APPLE ID/EDIT ACCOUNT INFORMATION/CHANGE ITUNES COUNTRY
Tap Settings / iTunes & App Stores, then tap the Apple ID signed in. Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID http://support.apple.com/kb/HT2731?viewlocale=en_US
To edit account information tap Settings / iTunes & App Stores / Apple ID: / View Apple ID
To change your iTunes Store country, sign in to the account for the iTunes Store region you would like to use, tap Settings/iTunes & App Store/Apple ID/View Apple ID/Country/Region
Read this article for information http://support.apple.com/kb/HT1311 -
When configuring new iPad, apps and photos did not transfer from"restore"
when trying to "restore" from a computer and the cloud, apps and photos did not transfer
Restore from iTune Backup
1. Settings>General>Reset>Erase all content and settings
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Select Network and input Password>Join
9. Enable Location Service>Next
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Select Restore from iTune Backup
12. You will see picture of USB cable pointing towards iPad
13. Connect iPad to iTune (make sure iTune is on standby)
14. Tap Continue (computer)
15. Restore iPad from Backup (computer)
16. See progress bar with estimated time (computer)
17. See Restore in Progress on iPad
18. See Apple logo
19. See Apple and Progress Bar
20. Slide to Unlock
21. Copying Apps back to iPad (computer)
22. You'll see Loading/Installing/Waiting below the Apps (iPad)
23. Sync Music/Podcast/Movies to iPad (computer)
24. Sync completed (computer) -
How do I Restore previous session when I have it setup correctly and it did not restore from last session? I have General is set to Show my windows and tabs from last time and Privacy set to remember history.
These to pages do NOT apply: https://support.mozilla.org/en-US/kb/restore-previous-session
https://support.mozilla.org/en-US/kb/how-do-i-restore-my-tabs-last-time
There is No option to restore previous session when I go into History. There is No Recent history in the History. It will show my history if I click on show History, but it won't restore it!Hi StuckAtHomeMom
try in PRIVACY panel to set : Firefox will: Use custom settings for history and :
Uncheck: [ ] "Always use private browsing mode"
Uncheck: [ ] "Clear history when Firefox closes"
check everything else and in Accept third-party cookies, set Keep until: they expire
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
2 people sent e-mails to me today and I did not receive them. They both were replies to my e-mail (both different). I am running 10.7.5. I searched everywhere and nothing. Not on iCloud either. This happened a few years ago and never noticed it again. I received emails before and after the 2 that never showed up so can't figure out why I didn't get them! Does Apple automatically delete some emails based on text? These were nothing crazy. One was about decorating cookies for a party and which colors to use! HELP! Now I am worried I am missing important emails!
Greetings Val Val,
Welcome to the Apple Support Communities!
I understand that you are not receiving some email from an account that you have set up on your Mac. To begin the troubleshooting process, I would recommend reading over and working through the attached article.
OS X Mail: Troubleshooting sending and receiving email messages - Apple Support
Have a great day,
Joe -
Where can I find the app "password Saver" by yonglin wang? while updating my iphone the app was dropped for some reason. I went to reload from my purchased apps and it is not available. The history shows my purchase but I can not find the app to reload. I've lost some critical info and need to retreive if possible. Any suggestions?
You tried what ? If the app is no longer available in the store (can you find it in the main part of the store ?) for re-downloading then you would need to have a copy of it somewhere e.g. on your computer's iTunes, on a backup of your downloads.
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I made an in app purchase on temple run 2 but did not receive the download.
Welcome to the Apple Community.
You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I just opened a new I tunes account. The music that I purchased from an old account will not transfer to my new account & the old account email no longer exists it is (djbdeercreek613@com***t.net) and the password would not be accepted when we entered it. I also purchased one song "Country Must Be Country Wide" By Brentley Gilbert and it did not download to my i-pod. please let me know how I can get this problem taken care of.
Thank you
Jolene Schrecengost
< Email Edited By Host >Apple IDs do not go out of existence. All purchases are PERMANENTLY associated with whatever ID was used for the purchase. Go here to investigate.
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Ok I lost my iphone 4s and I went to icloud to use the app and it did not track my iphone
I lost my iPhone and tried to use icloud to use the Track my iphone app and it would not track
You did not enable Find my Phone in the settings of your iPhone
or the battery is dead
or the phone has been restored
or the phone is powered down
or the SIM has been removed -
so i bought 100,000 coins on the Plants vs Zombies game on the ipod touch and i did not get the coins i bought. however, they DID take my money! how can i get the coins or my money back?
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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