I have purchased an ex-corporate ipad air. it has come locked to the previous users ID. The purchase is from a reputable auctioneer of which receipts can be produced. How can i process the unlocking/deactivation of the previous apple ID.

Unfortunately the situation as we understand it is that Apple will unlock phones locked by the original owner if they themselves provide proof of purchase. They will not unlock it at all for a subsequent owner who has bought it second-hand, however legitimately.
The auction house have sold you an item which is not working as described and your argument is with them. They must take it back and refund your money. If as you imply the previous owner is absolutely not available then this phone is permanently unusable and there is no way whatever round that.

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I have an iPhone 5 an iPad and iPhone 4S all connected to the same apple ID, but for iMessage for some reason it uses my husbands phone number

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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
 Cheers, Tom

I have an ipad2 and an iPad Air. I want to give the 2 to my mom. I don't her to have access to my information. We will be sharing the wifi. How do I set up separately?

I have an ipad 2 and an iPad Air. I want to give the ipad 2 to my mom, but do not want any of my information on it. Right now it is synced to my MacBook and my iPad Air. We live together and will be sharing the same wifi.
Please help. She is 97 and needs a way to keep in touch with my other sibs.

Follow these instructions to clear your iPad of all your Data.
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
With that done, you will need to create an Apple Id for her if she wants to use iMessage and/or Facetime.

A new symbol appeared on my ipad. It has a lock in the middle of nearly complete circle whose line ends with an arrow. Any ideas what this symbol is?

A new symbol has appeared on my ipad 2. It resides to the left of the battery level indicator in the upper right corner. It is a locked lock symbol with an arrow that forms an incomplete circle around the lock.

If you see a lock icon in the upper right corner of the screen - then the screen orientation is locked.
Try the side switch above the volume rocker first and see if that unlocks the screen. If that doesn't do it, double tap the home button and swipe to the right and look for the lock icon all the way to the left.

How can I connect my Ipad Air to my PC to see the Ipad screen on the PC? I have connected them via the Ipad to a LIGHTNING DIGITAL AV ADAPTER-ZML connected to a APPLE HDMI TO HDMI CABLE (1.8 M)-ZML, and to the HDMI port on the PC. Thanks

How can I connect my Ipad Air to my PC to see the Ipad screen on the PC?
I have connected them via the Ipad to a LIGHTNING DIGITAL AV ADAPTER-ZML connected to a APPLE HDMI TO HDMI CABLE (1.8 M)-ZML, and to the HDMI port on the PC. But now I don't know how to show the Ipad screen on the PC, as if it was a monitor / screen, so that I can then use Lync and share my PC screen with people virtually.
Thanks for any help! Regards

Hi Rob - thanks so much for your help! Could you tell me what "air sever or reflector apps." are? and where can I look for information about them?
Do you use them on the Ipad or on the PC?
Do I need a cable too and which one?
Sorry... I am not very technical as you can see, thanks for your help.
Regards

I have recently purchased an IPad Air. This comes with "IPhoto" as well as it's usual photo App. I do not have a Mac, instead I am syncing it to my windows PC. Is there any way of actually moving a picture around, (arranging photos in a single album)

I have recently purchased an IPad Air. This comes with "IPhoto" as well as it's usual photo App. I do not have a Mac, instead I am syncing it to my windows PC. Is there any way of actually moving a picture around, (arranging photos in a single album), in either of these apps???? They claim to be able to "Organize" or "arrange" Photos, but for the life of me I can't figure out how......could you recommend any apps that actually allow someone to move individual photos around on an IOS Device.

No, reordering within folders and albums is not supported. the yare arranged automatically by date. I found this, but I have not used any of the apps besides iPhone. You might check the descriptions to see if they do what you need.

I have a first generation MacBook Air that has been refurbished via the Apple store. I installed Snow Leopard about a year ago and now, my computer wont update! It will download the updates restart my computer, but then I get an error message!

I have a first generation MacBook Air that has been refurbished via the Apple store. I installed Snow Leopard about a year ago and now, my computer wont update! It will download the updates restart my computer, but then I get an error message and the computer wont restart!

What is a error message and what do you see when it appears?
Haven't much problem with Airs around here, since they have a SSD they tend to be more reliable.
Perhaps it was a bad update, have you ran through this list of possible fixes?
Do as many as possible, starting with #1. Until the problem is resolved.
Use the boot 10.6 USB instead of the disk of course.
Step by Step to fix your Mac

Because of a freeze I have had to restore my ipad air and my email settings or documents are now showing do I have to manually put all the information back in ?

because of a freeze I have had to restore my ipad air and my email settings or documents are now showing do I have to manually put all the information back in ? thanks

Hi Skydiver119
Thank you so much for taking the time to reply to my problem.
Yes the purchases were made though my apple id.
I have looked at a few other questions on this topic and I have read that the app data is stored in the backup file but the apps themselves need to be synced back onto the ipad. Someome has mentioned right clicking on sync my ipad but I don't know where to find that to right click on!! Lol.
Again, I really appreciate your time and if by any chance you know where I can 'right click' I would really appreciate you letting me know as I can't get my ipad to sync with my pc at all, although it is being picked up in itunes and it has backed up to itunes okay. GGrrr. Maybe I have something wrong in the settings which is not making them compatible?

I have purchased Keynote from the app store, and downloaded it, but cannot see it to install on my MacBook Air?

I have purchased Keynote from the app store to use on my MacBook Air, but I cannot find it on the computer, and so I cannot install it.
What else do I need to do?

ros100 wrote:
I am confused!
Me too. Have you purchased Keynote via the App Store app in your Mac's dock or Applications folder? ...Purchasing Keynote for iPhone/iPad still requires that you purchase the Mac version separately:
https://itunes.apple.com/us/app/keynote/id409183694

HT1212 have tried everything to unlock ipad mini that has been locked and cant remember the passcode please help very frustrated

Hi there anyone, I have a ipad mii that has been locked with a code and cant remember what it is I have tried a recovery but still nothing but aa ipad disabled connect to itune message please help.

Forgotten passcode
http://support.apple.com/kb/HT1212

I want to stream itunes movies I've bought on my ipad air to my lg smart tv. From the 'Home' screen of the lg, there is no itunes app shown that would somehow let me share info with my ipad air. Has anyone the answer. Am I missing something here?

I have an lg smart TV. I also just bought an apple ipad air,Wi-Fi Cellular 16GM I've signed up the air to itunes and just purchased a movie on the ipad air. I was able to stream the movie on my air and my pc, which is of course wirelessly connected to my smart TV. I've searched the 'Home' screen of the lg to find a way to also stream that movie on the lg. Am I somehow just not reading right and missing the point, or is what I'm trying to do not possible?
dj

I have raised this issue with apple support this week too after my Facetime and iMessage stopped working on Saturday.
Been very interesting to read the ever increasing number of comments and issues being raised on this one (more than 500 views and dozens of replies so far).
My post is here:
imessage and Facetime sign in activation error iPad ios8.1.2
What is especially interesting about your post is that you had your iPad Air replaced in November 2014 in the UK. I bought my iPad Air originally in October 2014, and had to have it replaced in an Apple Store in Bristol in November after the original stopped charging. This does make me wonder if there is a batch of faulty iPads? Mmm...
I have raised a fully escalated support case with Apple on this, and their latest response is that a 'patch' or fix is being investigated by their engineers and to wait a week or so at which point they might be releasing it to affected users - or even across every users.
I wish there was a way to get this to Apple's attention and the wider media as well, but I don't know how best to do that.
I guess the best thing we can do is keep hassling Apple for a response and raising support cases

My iPod nano has a lock on the screen.How can I unlock and use my nano?

My iPod nano has a lock on the screen. How can I unlock and use my iPod?

Do you know there is the lock/unlock thing on the top or bottom right? If that doesn't work, hold down the middle circle and top portion of the circle button at the same time and hold until the screen goes black. Let go and soon an apple will appear. If you wait / press some buttons (i am not sure exactly how this part works) it will turn white and then the screen will appear again. You have all your music and everything still but the problem should be gone. This also works if your iPod ever freezes.

I have iPhone 4 and I have purchased this from Dubai and now I am in India but now my phone didnot working here .so plz give me solution for this so I will use this in India.can I factory unlocked my iPhone by apple store at jaipur india

I have iPhone 4 and I have purchased this from Dubai and now I am in India but now my phone didnot working here .so plz give me solution for this so I will use this in India.can I factory unlocked my iPhone by apple store at jaipur india

ONLY the carrier it is locked to can authorize unlocking it. Most have restrictions in that you must be a current customer and have maintained service for a minimum period of time. Do yourself a favor, sell it and purchase a phone in India instead.

Bought an iphone 5s from pawn shop and it has icloud lock and the device is not been blacklisted, how can i unlock it as no idea who the owner is of the device

bought an iphone 5s from pawn shop and it has icloud lock and the device is not been blacklisted, how can i unlock it as i have no idea who the owner is of the device

Take it back to the pawn shop and ask for your money back.
You bought a brick.

I have purchase iphone4 from someone,it is not factory unlock ,how can i get it factory unlock,its safari not working and its not showing drive on my computer

i have purchase iphone4 from gray market,it is not factory unlock,how can i get it factory unlock,
its safari not working and it is not showing drive in my computer.

iPhones are sold in carrier-locked and unlocked versions. If the phone has a carrier lock on it, you must contact the carrier to have it removed (you probably need to bring the phone to the carrier for the process). If you don't know the carrier, you won't be able to get it unlocked. US carriers will not remove the carrier lock and it cannot be removed.
How is Safari behaving that makes you say that Safari is not working? The lock status of the phone won't affect Safari, except that if the phone is locked and you aren't using the carrier (and SIM provided by the carrier) to which it is locked, then you can't use the phone or 3G service, only Wi-Fi.
The iPhone should not appear as a drive on your computer, so there's no error there.

I have purchased an ex-corporate ipad air. it has come locked to the previous users ID. The purchase is from a reputable auctioneer of which receipts can be produced. How can i process the unlocking/deactivation of the previous apple ID.

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