I have purchased Les Mis but when I click on downloaded I get the trailer for the movie and not the movie, any help appreciated

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Hi there,
I would recommend taking a look at the article below.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W

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I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts". I only have one account with apple and purchased the software when I got my macbook in Aug 2012.

I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts To update this application, sign in to the account you used to purchase it.". I only have one account with apple and the software was preinstalled when I purchased my macbook in Aug 2012 with that account. Has anyone had this problem or know how to find out what account apple needs?

You log into the App store using the same Apple ID you used to set the computer up, verify that none of your apps are hidden and that they have all be accepted and then download and install the update
for help contact the App store support - link is on the right ot the App store window
LN

How can I have both genius playlist and regular playlist on my new 160g ipod classic. The list of songs are there, but when I click playlist, I only get the genius playlists.

How can I have both genius playlists and regular playlists available on my new 160g classic ipod. I can see my entire song list, but no playlist other than the 3 genius playlist I just made. Also how can I delete a genius playlist. Made the same playlist twice by mistake. Thanks.

This was not a simple task. Got it handled. Had to call Apple support. Apparently, the 160g only syncs the genius playlist. You have to go in and "tell it" to sync the entire playlist as well as the genius playlists. There is also an option for only syscing certain songs. On itunes, there is two sections; one for the stuff that is synced on your ipod and another separate list for the stuff in your library! This is exciting for me as I am not computer savvy to say the least.

I set up ZSync on my desktop and got my sync code, but when I click on sync, I get the set up window, not the add a computer window. What should I do now?

My desktop doesn't seem to recognize that I already have a sync account, so I tried to set up a new one. When I put in my email address, it was rejected as already in use. How do I get past this roadblock?

Hi truckerdude40!
You may have some previous iTunes software still on your computer that would be preventing you from installing or launching the new version of iTunes. Here is an article that will help you completely uninstall iTunes and all related components:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
And here is the link that will help you download iTunes again once you have completed the uninstallation:
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I just purchased pro, but when registering it I don't get the QuickTime 7 Pro" below the Registration Code. I have no idea how to proceed, but do know that it's not working. What do I do?

I just purchased pro, but when registering it I don't get the QuickTime 7 Pro" below the Registration Code. I have no idea how to proceed, but do know that it's not working. What do I do?

davidfromsomerset wrote:
Yes, the Pro options are grayed out, and when I click on them it takes me to a screen, to allow me to make the purchase. But the Quicktime box in the Control Panel has "Pro Player Edition" on the "registration" tab.
Hmmm. I'm more used to dealing with this sort of thing on Vista and 7 systems ... and it can also be a bit easier to implement workarounds on Vista and 7 than it is on XP. But we can try some basic principles troubleshooting if you're game.
If you're game ... first, by way of experiment, let's try a "Run as ..." and see if that gets you the Pro controls.
Quit the Player.
In My Computer open Local Disk C:\ or whichever drive you've got your program files installed on.
Open the "Program files" folder.
Open the "QuickTime" folder.
Right-click on the QuickTimePlayer.exe file and select "Run as"
Select the Administrator account, entering your password if you've got one.
If the Player launches, do you see your Pro controls active now?

I hav purchased whats app but when i formated my laptop it is asking me to pay for whats app in app store n further purchases are not not possible

i hav purchased whats app but when i formated my laptop it is asking me to pay for whats app in app store n further purchases are not not possible from my id how can i over *** this error

You may want to improve your backup strategy for your computer...
Login to iTunes, check your purchase history, see if there's the transaction for whatsapp.
Otherwise, contact iTunes support to get the issue straightened out.
http://www.apple.com/support/itunes/

HT201364 I am trying to upgrade to OS X Mavericks but when I click on download it does nothing. I can't load most apps because it says that I don't have the latest version. Help! what can I do?

I am trying to upgrade to OS X Mavericks but when I click on download, nothing happens. It shows as purchased but nothing is happening. I have the MacBook Pro Late 2011 model. I am unable to load any new apps because it says that I don't have the latest OS version. Does anyone have any suggestions? I would appreciate it! Thanks

I installed 'Mavericks' on my Macbook Pro and am sorry I did !
It wiped my Mac's hard drive totally clean!
A technician here was able to reload the original OS but all my pictures, files and contacts were
sent God knows where !
I should have done a back up, so I learned my lesson the hard way !
What really annoyed me was that this is an Apple program, so I wrongly assumed it would be a safe download.
Wrong !
He told me that others in our small town had experienced the same problem, and since we live in a small community of about 6000, I wonder how many others have had this problem in more populated centers ?
Everything is thankfully up and running again ( at great expense in time and money ) but I will exercise more jurisprudence in future offers for any upgrades!

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found.would you like to locate it".
Either how do I locate it, and I've tried every trick I know, or how do I restore all of my songs from one of two sources. I have my old hard drive backedup on an external drive which should have all of my songs, and I have most of my songs on my old iPhone 3S which I'm using as a backup iPod.

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2

HT2729 I bought a TV episode from iTunes (I have version 10 installed), but when I try to play it on my laptop, it keeps stopping and starting, with the voices out of sync with the action. The action is stop/start as well. What settings can I change to

I bought a TV episode from iTunes (I have version 10 installed), but when I try to play it on my laptop, it keeps stopping and starting, with the voices out of sync with the action. The action is stop/start as well., and occasionally it skips 5 or 10 seconds altogether, making it impossible to watch. What settings can I change to fix the problem.

Repair your QuickTime.
Control Panel > Programs n Features > highlight QuickTime and click CHANGE then REPAIR.

Last week i purchased Apple TV but , when i am trying to loging by the apple id is giving me error "your password is not correct" but when i try to login in my Pc is working fine

last week i purchased Apple TV but , when i am trying to loging by the apple id is giving me error "your password is not correct" but when i try to login in my Pc is working fine

Thanks for the flag J.K. - they contaced me and solved my problem. On this account (which I created just to ask this question), I log in with my email rather than my user name (mtalldud). On the account that I was having trouble with, they told me to use my user ID instead of my email to log in and it worked. This is a bit confusing and seems a bit inconsistent but at least I don't need this temporary account any more to get into this community and find answers!

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
From here > Apple - Upgrade your Mac to OS X Mountain Lion.

HT1304 I have many videos that I have purchased thru Itunes, however, when I try to watch them on my computer (pc), Itunes crashes and shuts down.

I have many videos that I have purchased thru Itunes, however, when I try to watch them on my computer (pc), Itunes crashes and shuts down.

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

HT3529 My iPhone is showing that I have one unread messages but when I click on it, it does not show this so-called unread message. How do I go about getting rid of this symbol, or find this unread message?

My iPhone is showing that I have one unread message but when I click on it, it does not show this so-called unread message. How do I go about getting rid of this symbol, or find this unread message?

Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

HT4972 i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now

i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now

Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have iPage 5.2 but when I try to download it says I need to upgrade

I have iPage 5.2 but when I try to download it says I need to upgrade. What am I doing wrong?

I think you mean when you try to open a file, not download.
Probably you have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 110 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

I have purchased Les Mis but when I click on downloaded I get the trailer for the movie and not the movie, any help appreciated

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