I have purchased many movies on iTunes, now they are adding closed captioning or subtitles to those movies, BUT can not reload them so I can view those subtitles.  I am mentally disabled and need the subtitles.

  Hello,  To start off, I have been a member of iTunes for awhile and have been content with them, until now.  I am legally disabled due to a head injury that happened when I was a teenager.  I am everyday functional, but I do need closed captioning(cc) or subtitles to understand the movie or TV show.  I have purchased lots of movies and TV shows from iTunes.  As any new business does, iTunes has updated itself and added features for their customers. They figure out what the consumers want and like.  I started to realize that iTunes added subtitles for the deaf and disabled, but as I was told by Apple there was nothing I could do about reloading those already purchased movies, to include the cc or subtitles.  Since then, I don't use iTunes and it's a real shame because I love electronics and it's technology.  I wish Apple would work with the consumer.  Why can't I reload the iTunes movies on my PC (Win7) with the subtitles, which they now offer, but didn't when I purchased them?  To me, that is wrong to do that to a customer.  Now that they are including cc/subtitles , everyone is able to enjoy iTunes and not be excluded.   Someone__please explain this to me.  Thank you for reading this.
Carrie-

Untill the movie studios agree to allow past downloads of movies outside of the US, you aill always have to have a copy of purchased movies on your computer. If not, you will have to buy them again if you delete them.

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