I have purchased Master collection cs6 before, but now when I open photoshop cs6 the system say "the serial number is invalid"?
The photoshop software is from CS6 Design and Web Premium. Do I have to download the whole Master collection?
Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree
Similar Messages
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I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!
The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Second, you should install a clean copy of CS6. Here is a link:
Other downloads -
For unknown reasons iTunes will no longer open. I have an HP laptop running windows 7 with Kaspersky protection. It worked fine before but now won't open. I tried downloading the most recent up-date and it will still not open. Any suggestions?
thrillhousecody
Thanks for the reply with additional information.
Recent history for Premiere Elements points to the program having problems when more than 1 video card/graphics card is
being used by the computer on which Premiere Elements is running. This observation may seem contra indicated by the fact
that you say that the program did work well about 2 years ago in the same setup. But other factors may have set in with regard
to drivers, drivers versions, and driver conflicts. But this factor, does need to be ruled in or out.
Can you disable one or the other card to determine the impact of this on your problem?
But, of prime concern with regard to video card/graphics card is the use of a NVIDIA GeForce card with Premiere Elements 10.
Even if your NVIDIA GeForce were the only card, Premiere Elements 10 will not work properly unless the NVIDIA GeForce driver
version is rolled back to about May 2013. This may be one of the major factors here.
a. Device Manager/Display Adapters and find out Driver Version and Driver Date
b. Read the background information for the Premiere Elements 10/NVIDIA GeForce issue
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
Also see the Announcement at the top of this forum regarding the matter - also with full details of the situation and how to fix with the
driver version roll back.
Please review and consider and then we can decide what next.
Thanks.
ATR
Add On...This NVIDIA GeForce situation is specific for Premiere Elements 10. You should not expect to see the problem for
later versions of Premiere Elements. -
I have some trouble with Safari!
Everytime i google something, I expect safari to open the link i click in the same window and same tab - as it did before - but now it always opens a new tab! I'm getting really tired of that! So please help me! I want safari to open the google search link in the same window and tab! How to fix that?
Please help me!!!
Thank you!From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit. -
I have purchased a mac in 2008 but now im facing the battery issue can u people get me the battery
i have purchased a mac in 2008 but now im facing the battery issue can u people get me the battery. Two days back i also purchased a charger from ur apple authorised service centre and even though im not able to use my mac without power once i remove the charger from the power automatically it will switch off
kindly help me ???You may find a battery for your Macbook here:
http://eshop.macsales.com/shop/Apple/Laptop/Batteries
Ciao. -
with i dvd, using onestep dvd from movie (which I have done, successfully, many time before) but now the comuter ejects the disk 5 minutes before it is finished, and the disk is blank, any thoughts anyone?
with i dvd, using onestep dvd from movie (which I have done, successfully, many time before) but now the comuter ejects the disk 5 minutes before it is finished, and the disk is blank, any thoughts anyone?
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ipod 7th generation not recognized by windows 8? it worked before, but now when we reconnect to sync more items, it will not recognize, nor does it show up as a device on the computer. help?
Hi stitchinstar!
I have an article for you that will help you troubleshoot this issue with your iPod and iTunes:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I just bought a new Mac and migrated my CS6 over. Now when I open it, I'm told I'm running a trial version of Cloud. Why can't I use my CS6 version that I purchased? I don't want to pay for something I've already bought.
Here's how to convert the Trail to Permanent:
On receiving Trial/Trial Expired screen
Make sure that you are online
Click on license this software
Perpetual product owners: Log in with adobe ID and enter product serial number
Product should be licensed successfully -
My video i have successfully worked on for seven days now won't open at all. It says there is no sequence of this type found... But in the very bottom bar I can see the whole project load. But the only option from the error screen is exit out of Premiere Pro CC. I am on a PC withe Windows 8.1 and apps are up to date. Thanks much for any help!!
Hi Bryan,
My video i have successfully worked on for seven days now won't open at all. It says there is no sequence of this type found... But in the very bottom bar I can see the whole project load. But the only option from the error screen is exit out of Premiere Pro CC. I am on a PC withe Windows 8.1 and apps are up to date. Thanks much for any help!!
Sounds like an activation issue. Quite Premiere Pro. Sign out of Creative Cloud. Restart Premiere Pro. Sign back in: http://bit.ly/CC-sign-out
Hope that works for you.
Kevin -
I changed my mailto: to yahoo mail but now when I click an email link it has the mailto: and the subject both in the To: part of the email. I have to delete the incorrect data out. How can I fix this?
Firefox sent an email to me to confirm that I had asked the above question. The email had a link to click. When I clicked it from Firefox, nothing happened. Then I opened IE, signed into Comcast, opened the email, clicked the link, and it brought me here.
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I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
I recently purchased Aperture from App store and this was running fine until I upgraded to Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?
I also have this problem! Mine is also not from the App Store. I had purchased Aperture 1, then upgrades for both version 2 and version 3. It's annoying as it is, but I also have to enter my previous serial number as well since it was an upgrade.
Following this thread in the hopes that someone will have a solution. -
i just upgraded my iphone 3gs to ios 6 not sure if it updated but now when i turn on my phone it says automatically that i need to connect it to itunes using the USB port but when i connect it it comes up as new hardware and cannot find a program/software for my device even though i have the latest itunes on my computer. i have tried reinstalling itunes but it still cannot find my phone and now i cannot use my phone as it is stuck on the sync to itunes screen
Have you downloaded and installed the latest version of iTunes from here:
http://www.apple.com/itunes/download/ -
I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.
Did you rent the movie on your iPad? Are you trying to watch it on your iPad?
Do you have WiFi connectivity when trying to start viewing the movie?
You should have answered "yes" to all the above. If not, that is probably the source of your issue. -
Hi, after that crash of my MacBook Pro I download again Lightroom 5 with my license 1160-4006-5882-6826-4588-7623, but the system say that my number is wrong, but is not. What shall I do???, thanks
You probably downloaded the Lightroom Creative Cloud version. Your Perpetual License key will not work.
Uninstall the existing version of Lightroom, this process will not affect your Catalog, Preferences or personal files.
Then download the correct version from the link below, install and enter the license. Every thing should be just fine. (Also by displaying your License Key for all to see anyone can use it to have a free copy of the program)
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.6
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