I have purchased Mountain Lion to correct the gray cursor square problem, and I cannot get Mountain lion to download

I purchased Mountain Lion from 10.7.5 on my Imac to correct the gray cursor square problem, now Mountain Lion will not fully download. Any recommendations?

Upgrading to a newer OS X does not often correct pre existing problems. MIght be a disk space issue, or the startup disk needs repairing.
Make sure there's enough free space on the startup disk.
Control click the MacintoshHD icon on your Desktop then click Get Info.
In the Get Info pane you will see: Capacity & Available
Make sure there's at least 15% available disk space.
For the gray cursor issuee, startup your Mac in Safe Mode
A Safe Mode boot takes longer then a normal boot so be patient. Once you are in Safe Mode, click Restart from the Apple menu.
If that didn't help the cursor issue, launch Disk Utility located in HD > Applications > Utilities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk
If Disk Utility reports errors, since v10.7 Lion is the currently installed OS, restart your Mac while holding down the Command + R keys so you can access OS X: About OS X Recovery.
From there you can access the built in utilities to repair the startup disk.
message edited by: cs

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[email protected]

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Message was edited by: Carolyn

Have purchased mountain lion but it did not download

Have purchased mountain lion but it did not download

Hi,
I have the same issue. the machine in which I paid for now says the transaction did not go through while a paired Mac machine at work says I have already purchased and so will download on it own (but nothing happens after that).

I have purchased Mountain Lion to correct the gray cursor square problem, and I cannot get Mountain lion to download

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