I have purchased Pages but not cannot open without upgrading. What do I do?

I have purchased Pages a year + ago and now I cannot open work I have done without upgrading. How do I do this without buying a new product?

There are now 2 versions of Pages.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Note: Apple has removed over 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

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I just burned to disc an album of photos I created in Pages but I cannot open the file on the disc because "the format is not valid". What does this mean and how do I correct it ?

I just burned to disc an album of photos I created in Pages but I cannot open the file on the disc because "the format is not valid". What does this mean and how do I correct it ?

There are numerous thread about the same matter in this forum
I hope you'll find your answer
https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=the+format+is+not+valid&containerType=14&container=2084&username=&rank By=relevance&numResults=15

I have purchased pages but it still says my trial has expired, can't save etc

I have bought Pages and Numbers but it doesn't seem to have registered. The money is out of my account, and it shows up in iTunes, I have downloaded the app and it's 'flown' to my dock, but when I open up the app it won't save - it says my trial has run out and I should buy it.
Should I buy again?
Thanks

No need to buy again, it wouldn't help anyway. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.

I have tried everything but still cannot open FB i just get blank page

no matter what i do i can open FB i get just a blank page with the fb headings can see the normal page with the newsfeeds etc

I restarted in safe mode. I opened the firefox and it did not show not responding. However I was unable to connect to the internet in safe mode, so I don't know if it is a system driver yet or not. How do I start in safe mode and be able to connect to my wireless router? If it does turn out to be a system driver or something, how do I figure out which one it is? Thanks so much for helping me!!!

I have reset Firefox, but still cannot open Preferences.

I am running OS 10.6.8 on MacBook Pro and have been using Firefox for years as my primary browser. The crashes have been increasing over the last few months until now, Firefox crashes multiple times a day. I cannot get the Preferences to open from the File menu. I have uninstalled and reinstalled Firefox. I am at a loss to figure out what to do next. All my other applications run fine. Firefox is running on other Macs in our house under newer operating systems, but this has become a severe problem.

Create a new profile as a test to check if your current profile is causing the problems instead of using a reset.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Try a clean reinstall in case there has been problems with updating.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 21.0: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
*Install the new version that you have downloaded
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac

I have a wifi connection but "safari cannot open the page because it is not connected to the internet" I have reset everything; I have used Itunes to update and reset. Still no good. It worked until 2 days ago

I have a wifi connection but "safari cannot open the page because it is not connected to the internet" I have reset everything; I have used Itunes to update and reset. Still no good. It worked until 2 days ago

Reset everything.. did you do this?
Tap Settings / General / Reset / Reset Network Settings
If you're already been there, done that, could be a third party app preventing Safari from accessing the web.
Re sync your apps 5 at a time, then test the iPad.

I have just updated pages app, but now cannot open the app.?

I have just updated the pages app but now cannot open the pages app

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
 Cheers, Tom

ITunes for Windows freezes when importing a library. I have a large but not huge library of mostly iTunes purchased music on two authorized computers and would like to sync the files, export the library as a playlist, and import it on the other computer.

I am running iTunes for Windows 10.2.2 on Windows 7 Home. I have my iTunes library on both this computer and another authorized machine running Windows 7 Professional. I have a large but not enormous library, as I'm one of those people who doesn't pirate, use torrents, borrow from a dozen friends, or whatever other shades of gray you might imagine. It's mostly iTunes purchases with my old CD collection imported. I have started using the following technique to sync my libraries between my two authorized computers, an ability which you can probably all agree should one day be added to iTunes -- that would be different from Home Sharing, because the music would be stored locally and thus available on the road. With the added benefit of the entire library being backed up on the other machine in real-time. Anyway, when I switch from my desktop to laptop and vice versa, I use the following technique:
Connect both machines to the home network. One machine is the "Active" machine, which has most recently been used for iTunes media, purchases, ratings, etc.
On the "Active" machine, File-->Library-->Export. Save the file as "Library.xml" on the shared drive of the other machine.
Right-click "Library.xml" where it's been saved, and open another file that has two lines in it: The root path of the iTunes library on one machine and the root path of the iTunes library on the other machine.
Do a find/replace all in Notepad to make the library XML file point to where the files will be saved on the "Inactive" machine.
Run Microsoft SyncToy to synchronize the files between both music libraries; the most recent files win. This avoids copying the entire multi-gigabyte library over the network.
Open iTunes on the "Inactive" machine.
Go to Music, Select All, Delete. Keep files.
Do the same for Movies, Music Videos.
Go down to Playlists, select the top one, hold down the delete button until they're all gone.
File-->Library-->Import Playlist. Choose the "Library.xml" file you saved.
First a status bar comes up that says, "Importing library." It has the continually-scrolling progress bar, not the one that starts on the left and steadily creeps right. Then after about 30 seconds, that clears out. Wait. Typically a few minutes. Eventually a status bar will pop up saying something like, "Evaluating gapless playback information," or something like that.
The "Inactive" computer is now the "Active" computer. I can now play my library, it has all my playlists and metadata from the other machine.
Delete all the duplicate playlists named "Music," "Genius," "Purchased," and "iTunes DJ."
Well, I just upgraded to iTunes 10.2.2 a few days ago and tried to do this again like I've done it dozens of times before. Now, iTunes just goes unresponsive after the library import. It got through the "Importing library" bar to the long wait and stopped. I can still multiprocess and use other programs, but iTunes is hovering back there not responding to clicks. Task Manager doesn't seem to think iTunes is using my CPU, and I don't see my hard drive rattling. Any thoughts on why iTunes might hang up when importing a large library?
... Also, please help lobby Apple to come up with a network sync tool built into iTunes for a user with multiple authorized computers. Something different than Home Sharing so I can pull my laptop off the network and still have the synced library with me. And all my metadata changes will sync. The technique I use seems a little kludgey, don't you think?

iTunes isn't an editor. You need an app that's intended for editing audio files, like Adobe Audition (http://www.adobe.com/products/audition.html) or Audacity (free in the App Store).

How can I unfreeze my Macbook Air? I have tried restarting but it simply opens on the frozen email page. Any suggestions?

How can I unfreeze my Macbook Air? I have tried restarting but it simply opens on the frozen email page.
I have tried a few multople key combinations. I would be very grateful if someone could post one that might ensure that any applications quit before re-starting.

Try Force Quit.
Press command + option + esc keyboard keys together at the same time.
Wait.
When Force Quit window appears, select Mail if not already.
Press Force Quit button at the bottom of the window.
Wait.
Mail will quit.

I have been working on a file in pages which I cannot open now. Every time I select it "an error occurred and pages must close" appears. Files sharing in itunes doesn't work either. Any suggestions?? THANK YOU

I have been working on a file in pages which I cannot open now. Every time I select it "an error occurred and pages must close" appears and pages shuts down. I have tried to duplicate the document but cannot open the copy either. I am unable to email, share via iwork, itunes, idisk or WebDAV all of these options just close pages down. Does anyone have any ideas......Thank you

And you are quite persistent, Menu Boy, in offering pernickety and pointless prattle, in response to a "support page" on iPad's buggy Pages App.
Let's summarise, for those reviewing this threadless thread for app support..
Mobile pages works reliably for simple docs, especially creating letters and Menus for Microsoft's Kindy canteen (even on special days with nice big pictures).
When importing more complex docs and/or working with larger creations, it is prone to randomly corrupting files upon re-opening, along similar lines as Word (running on a PC).
So, Menu Boy, do they let you sneak into classes every now and then? What is the secret to their training? "Say after me, if any I.T. product works just some of the time, that's a job well done, and if something randomly stops working, we call that the user's fault... And if they complain, we call them names."

Ever since upgrading to Mountain Lion, my AOL messages sometimes, but not always open with a blank page. If I open AOL in Firefox, the messages open fine. This does not happen with any messages by any means, and it is not any type of certain message

Ever since upgrading to Mountain Lion, my AOL messages sometimes, but not always open with a blank page. If I open AOL in Firefox, the messages open fine. This does not happen with any messages by any means, and it is not any type of certain message. In fact, in the same screen I can often open an email from the same sender with email intact. This is weird. Sometimes I close the page and open a new page. Sometimes that works and sometimes it does not. It is a very annoying thing.

Hi,
When you start Messages fro the first time you are asked for an Apple ID
When this is verified and entered it appears in Messages Menu > Preference > Accounts and is Enabled.
The App should have also picked on on those iChat Accounst you had before.
These should be Enabled if they were when you last used iChat.
Exactly which "Accounts" are logged in can be seen in Message Menu > Accounts and will include the iMessage "Account" and Bonjour.
In the Window menu you will see CMD +0 for the Messages window and CMD+1 for the "Buddies" window which is a combined list at this stage.
Go to the Preferences > General Section and Untick the "Collect all accounts into one list".
This will give you separate iChat type Buddy lists.
You can check if that account/Buddy list is set to Invisible or if in the Preferences > Accounts > Security you have settings that will block some people from seeing you as On line.
You are saying Buddies can see you as On Line which implies they are still sending to your AIM based Names (@Mac.com is a valid AIM Screen Name)
I am not sure from your post if you are trying to iMessage their email IDs thinking they are Apple IDs and that they are using Messages as well.
There is no Buddy list for iMessages side
No-one can tell you are "On Line" until they have your details in the "To" spot in Messages with the correct iMessaged contact info (iPhone Number or Apple ID)
Obviously an Apple ID can be an email or look like one.
In some cases they are also valid AIM Screen Names as well.
In the case or the @mac.com name you may have linked this Apple ID to iMessages as well.
11:31 PM Saturday; August 11, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I transferred a pages file from ipad to mac (also pages) via email for editing. However received message that cannot save edited document to the mac because "trial period has expired for iwork"! I have purchased pages for both machines separately. Ideas?

I transferred a pages file from ipad to mac (also pages) via email for editing. It opened normally. However, after editing, received message that cannot save edited document to the mac because "trial period has expired for iwork"! I have purchased pages for both machines separately and presumed they would work without a hitch. Am I missing something?

It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.

While trying to access my local network I get the message..."The page could not be opened because server cannot be found." This, after updating to Yosemite and paying (again) for the server app.

while trying to access my local network I get the message..."The page could not be opened because server cannot be found." This, after updating to Yosemite and paying (again) for the server app.

It's absolutley scandalous that a company with Apple's resources can let this happen. They should have staggered the release by region rather than opening the flood gates. The upgrade itself took me about 10 attempts to download it, and then I thought I was home free. That was until it rebooted and won't activate. It's over 2 hours now.
Scandalous!

I have CC and bridge, bridge will open but I cannot open a photo file. I get a message: Windows cannot fint C:............... CS4 ck to see if you have spelled properly. Any Ideals? a message: Windows cannot

I have CC and bridge, bridge will open but I cannot open a photo file. I get a message: Windows cannot fint C:............... CS4 ck to see if you have spelled properly. Any Ideals? I had CS4 but have since removed it.

A couple of possibilities:
How did you remove CS4 ? If you removed it improperly instead of Uninstalling it (say, you "deleted" it or just dragged it to the Recycling Bin), you almost certainly left stuff behind that needed uninstalling.
What's even worse, if you removed CS4 after you installed CC you may have messed with the CC installation.
I'm not going to attempt to tell you how to fix it, since this will probably involve uninstalling CC and after that looking for, downloading the Adobe CS_Cleaner tool and the CC_Cleaner tool, then re-installing CC, since I'm not a Windows user and don't want to mislead you.
In any case, when Windows users chime in to assist you, they'll need all the details which you have not provided so far.

I used Time Machine to recover my Pictures folder. This created a folder called Pictures (original) but I cannot open it. There is a do not enter roadsign, red disk and white bar on it. How can I see the contents?

I used Time Machine to recover my Pictures folder. This created a folder called Pictures (original) but I cannot open it. There is a do not enter roadsign, red disk and white bar on it. How can I see the contents?

Repairing the permissions of a home folder in Lion is a complicated procedure. I don’t know of a simpler one that always works.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
Drag or copy — do not type — the following line into the Terminal window, then press return:
chmod -R -N ~
The command will take a noticeable amount of time to run. When a new line ending in a dollar sign ($) appears below what you entered, it’s done. You may see a few error messages about an “invalid argument” while the command is running. You can ignore those. If you get an error message with the words “Permission denied,” enter this:
sudo !!
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up.
Next, boot from your recovery partition by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the recovery desktop appears, select Utilities ▹ Terminal from the menu bar.
In the Terminal window, enter “resetpassword” (without the quotes) and press return. A Reset Password window opens. You’re not going to reset the password.
Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select  ▹ Restart from the menu bar.

I have purchased Pages but not cannot open without upgrading. What do I do?

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