I have purchased the creative cloud software, but when I try to download it, it redirects me to purchase it. help?

I have purchased the creative cloud software, but when I try to download it,it says trial expired and redirects me to purchase it.

Are you getting Trial Expired error message while launching CC apps like Photoshop , Illustrator.,...etc?
Or you are getting Trial Expired message under Apps menu in Creative Cloud ?
Are you using Windows computer or Mac ?

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I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

Hi margot,
Please refer to the following link in know about the specifications for Creative cloud:
System requirements | Creative Cloud
Moreover, if the version is not compatible you may download the previous version following the link as below:
Creative Cloud Help | Install, update, or uninstall apps
Regards,
Sheena

I have the times and Sunday times on newsstand, but when I try to download my edition, my iPad one crashes. Help

I have the Times and Sunday Times on newsstand, but when I try to download my edition, my iPad crashes. What can I do?

Try this:
1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
2. Hold the Sleep and Home button down until you see the Apple Logo.

My ipad connects to the wifi for email but when i try to download a game it says the game is over 100 mb and will not download until you connect to wifi

My ipad connects to wifi for email but when I try to download a game it says the game is 100mb and has to connect to wifi to download? It also won't connect to icloud to download photos?

It's trying to download when you are connected via cellular. Turn cellular Off and then connect via wifi.
 Cheers, Tom

When I try to access iTunes I get 'The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes.' But when I try to download iTunes I get error (-42408)...help please.

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Rename "iTunes Library.itl" to some other name;
Copy newst ITL file from the "Previous iTunes Libraries" folder into your main iTunes folder and rename it to "iTunes Library.itl";
Download iTunes 10.7: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Download/install shareware app called Pacifist;
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Enjoy iTunes 10.7.
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trane

I added a credit card to my account and redeemed iTunes card I have a positive balance on account but when I try to download free apps I get an error that says paypal cannot be verified and I need to change it as default. What do I do

Where do I go to change "default settings. I already changed it to a cc. And don't see it anywhere

http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366

Have downloaded the creative cloud app but cannot find the single-app Premiere Pro CC

After recieving confirmation email of payment for single- app membership Premiere Pro , followed instructions for getting started and now have downloaded the creative cloud app and when I come to download Premiere Pro it is not shown in the apps section. What might be the problem for it not showing up ?

Well, you're not gonna like it, but it doesn't show up because your system doesn't meet the requirements. Check them.
Mylenium

I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I am not doing it in ITunes, but i did down load the song from ITunes. I loaded the song on to my Nano, but in my menu selections it doesn't show the song or the artist in any search format. However, when i plug in my nano to my PC I see the Nano library on my PC drive listings and that song and artist are there. I can click on the song and it will play in Windows media on my work PC. I did notice that the format for most all the songs in my library on my Nano are MPEG - 4 audio Files.
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Purchase of Creative Cloud genre but the charge is 2 times and now I have 2 subscriptions

Greetings, a few weeks ago made the purchase of Creative Cloud genre but the charge is 2 times and now I have 2 subscriptions, I need to make the return of 1 product since this repeated but does not work if I click restore subscription.
I'm from Guatemala and chat support is not available for ayuder me solve my problem.
Thank You

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I Have Problems Because the System Ask Me For Serial Number, BUT I've Purchased the Creative Cloud, HELP

The Problem is when i use the programs, the system ask me for a serial number, but i have purchased the Creative Cloud, instead the program always show the trial version, but again, i have purchased the all pack of Creative Cloud for 49 dollars, please, help

You may refer below post :
I paid for a yearly subscription and now it says I'm on a trial version of adobe creative cloud?????

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I've downloaded the Creative Cloud app but the App tab says there is a download error and to contact support. I have tried uninstalling and reinstalling and am gettting the same message.

I've downloaded the Creative Cloud app but the App tab says there is a download error and to contact support. I have tried uninstalling and reinstalling and am gettting the same message. I'm running OS X 10.9.3.

Blakey if you are receiving a download error then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I just have dowload the creative cloud on my PC, but I cannot connect with my ID each time I try it says you have been disconnected! why?

I just have dowloaded the creative cloud on my PC, but I cannot connect me with my ID each time I try it says you have been disconnected! why?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

I have purchased the creative cloud software, but when I try to download it, it redirects me to purchase it. help?

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