I have purchased the product for converting PDF to word. $23.88 has been taken from my bank a/c Feb 26 So far I am unable to have the option on my "Tools" option to select "convert to Word"

I have been waiting on Chat Support for over 30 minutes!!!!!!

I suggest you sign out IN ADOBE READER and Sign in again, checking that you are using the SAME Adobe ID as the purchase - it's easy to end up with two different Adobe IDs. Don't know if it will help but it is worth a try.
Also, see if you can use ExportPDF by going to http://exportpdf.adobe.com in case it is a problem just in Adobe Reader.

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