I have purchased unlimited world, but issues

i have old credit balance with my account.
today i have purchased one unlimited world calling, and got the confirmation from Skype for the same.
but when i am making call to AUS, skype is dedecting the amount from my old balance, the new subscription is not working.
plz help.

Hello,
1. This indicates that you are calling outside your Plan coverage. To which country are you calling and are you calling landlines or cellphones?
2. If you have been incorrectly charged you will be reimbursed but it is very unlikely that you have been wrongly charged.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

Similar Messages

  • I'm trying to purchase patch world but it says purchase couldnt be completed what should i do , i have credits in my account

    Please help me im trying to purchase patch world but it says app couldnt be purchased and i have enough credits in my account what should i do ?

    You will need to contact iTunes Store Support here.
    https://expresslane.apple.com/Issues.action

  • Have Unlimited World, but need Skype Credit for ca...

    So I've checked and read and googled... I have the Unlimited World plan that covers China. From my understanding anyway. My account says Premium, which I read does not cover China. But I also have Unlimited World that does include China. When I go to the rates and click on China it shows the unlimited plan at the bottom. When I click it, it says I already have this plan and will be overlapping my current plan. I really need my subscription to work, otherwise I will cancel it, what's the point?

    Laptopnomad wrote:
    1. Would be charged to your world subscription.
    2. would be charged to your world subscription.
    3. It should be charged to your world subscription, but not 100% sure.
    4. charged to skype credit,
    Hello,
    1. Correct.
    2. Correct.
    3. Correct. I can confirm that the forwarded calls will be charged to the Unlimited World Sub.
    4. Correct.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • HT201363 Good evening ...  I have an account in appel and I have purchased a card  But I can not buy applications because the applications you want to push it under the answers to security questions and I forgot the answers to these questions  How can I c

    Good evening ...
    I have an account in appel and I have purchased a card
    But I can not buy applications because the applications you want to push it under the answers to security questions and I forgot the answers to these questions
    How can I change my answers to security questions??

    Hello, yazanalmasri0.
    If you need to reset your security questions and have a rescue email attached to your Apple ID, this article will help you with this issue.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If you are still unable to reset your security questions or do not have a rescue email associated with your account, you will need to reach out to our account security team. 
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • I have purchased Mosaic world and it keeps crashing and when I try to reload it it will not run what can I do?

    I have purchased Mosaic World and it keeps crashing and when I try to restart it, it will not work. What do I do?

    Hello Vicarage00,
    It sounds like the app on your iPad is quitting unexpectedly.  I recommend following the steps in the article below for an issue like this (you can skip the step to download another app from the App Store since it is not related to this issue):
    iOS: Troubleshooting apps purchased from the App Store
    http://support.apple.com/kb/TS1702
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Have purchased mountain lion but it did not download

    Have purchased mountain lion but it did not download

    Hi,
    I have the same issue. the machine in which I paid for now says the transaction did not go through while a paired Mac machine at work says I have already purchased and so will download on it own (but nothing happens after that).

  • HT1267 i have purchase an iphone but no audio and video are available with it .can i record video and audio by this device

    i have purchase an iphone. but no audio and video are available with it .can i record video and audio by this device
    <Personal Information Edited by Host>

    Hello JessCastle,
    Start with the article below to troubleshoot issues with the microphone on your iPhone. If none of it works then contact Apple Support to further help you out. 
    If your voice is too faint or sounds unclear using iPhone, or iPod touch
    http://support.apple.com/en-us/HT203792
    Take it easy,
    -Norm G. 

  • I hav purchased whats app but when i formated my laptop it is asking me to pay for whats app in app store n further purchases are not not possible

    i hav purchased whats app but when i formated my laptop it is asking me to pay for whats app in app store n further purchases are not not possible from my id how can i over *** this error

    You may want to improve your backup strategy for your computer...
    Login to iTunes, check your purchase history, see if there's the transaction for whatsapp.
    Otherwise, contact iTunes support to get the issue straightened out.
    http://www.apple.com/support/itunes/

  • I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

    i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

    On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
    On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

  • HT1222 hi i have a apple imac 27 2009 and i have purchased mountain lion but near the end it says An error occurred while running scripts from the package "mzps6175750011235388779.pkg"

    hi i have a apple imac 27 2009 and i have purchased mountain lion but near the end it says An error occurred while running scripts from the package “mzps6175750011235388779.pkg”
    can you please advise me what should i do to fix this

    Some ideas.
    https://discussions.apple.com/message/20034600#20034600

  • How do I install purchased apps on ipad2?  It says I have purchased the apps but they are not installed.

    I have just purchased an ipad2 and purchased 2 apps.  This is my first ipad.  The ipad says I have purchased these apps but they are not installed. I don't know how to install them.  Also I can only see them if I go to either the app store or the game center and click on purchased.  I would like them to show up on screen that shows when I open the ipad but maybe that only happens when they are installed?

    Did you purchase them directly on the iPad or on your computer's iTunes ? If on your iPad in the App Store app then have you checked to see if they are on a different homescreen by swiping the homescreen to the left ? If they are on a different screen, and there are spaces on the first homescreen then you can move them :
    Touch and hold any icon for a couple of seconds until the icons jiggle .
    Arrange the icons by dragging them (don't drag too quickly). You can't leave gaps between icons on a page
    to move them to a different screen drag them (not too quickly) and then hold them so that they are overhanging the edge of the screen - after a couple of seconds or so the display should change to the next/previous screen (depending on which edge you are holding it) and you can then place the icon.
    Press the Home button to save your arrangement.
    If you downloaded them on your computer then you can either connect your iPad to your computer and sync them across, or go into the App Store app on the iPad and re-download them via the Purchased tab (http://support.apple.com/kb/HT2519)
    You can download a copy of the iPad manual from here http://support.apple.com/manuals/#ipad

  • TA48312 I have purchased Mountain Lion but I can't download it. (the application could not be downloaded). Please help!

    I have purchased Mountain Lion but I can't download it. (the application could not be downloaded). Please help!

    Absolutely. A proxy can prevent the software from downloading and installing.
    I realize you have already purchased Lion from the App Store but a workaround in your case would be the thumb drive.
    OS X Lion USB Thumb Drive - Apple Store
    Message was edited by: Carolyn

  • HT1725 I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks

    I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks

    Hi there jq221,
    You may find the information in the article below helpful.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    -Griff W.

  • I have purchased extra storage but still storage not available

    I have purchased extra storage but I still do not have enough space

    judyreef wrote:
    I did not know this. How do I get extra storage on my device?
    By deleting or syncing data off of it to free up space.

  • HT201272 I have purchased a book but I was not able to download it yet I was charged. What should I do?

    I have purchased bible niv but I was not able to download it , yet I was charged. What should I do ? I tried to download it again but it just can't be downloaded.

    Welcome to the Apple Community.
    You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Maybe you are looking for