I HAVE PURCHED THE ADOBE PRO AND AM HAVING PROBLEMS PRINTING

WHY AM I NOT ABLE TO PRINT?

Hi carson0427,
Please tell us a bit more. Are you on Mac OS or Windows (and what version)? What are you printing to (type of printer, whether it's local or on a network)? Are you able to print from other applications? What happens when you try to print from Acrobat? Do you get an error?
Once we know a bit more about your system and the specifics of the printing issue, we should be able to point you in the right direction for a solution.
Best,
Sara

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HT204382 Hi, Ive just got myself a Macbook Pro, and Im having problems with sound on movie files. The format is wmv and they play OK on a windows 7 laptop, and Im trying to play them now on the MAC. The picture is OK , but no sound. I have Flip4Mac - no d

Hi, Ive just got myself a Macbook Pro, and Im having problems with sound on movie files. The format is wmv and they play OK on a windows 7 laptop, and Im trying to play them now on the MAC. The picture is OK , but no sound. I have Flip4Mac - no diference

Download and install the free VLC for Mac - that should work:
http://www.videolan.org/vlc/download-macosx.html

I am trying to print redplum coupons and I can't, help. I have updated java, adobe flash, and made sure my printer was set on default. I am not sure what I am doing wrong. I have contacted redplum and no one will help.

I am trying to print redplum coupons and I can't, help. I have updated java, adobe flash, and made sure my printer was set on default. I am not sure what I am doing wrong. I have contacted redplum and no one will help.

No Apple response??? Redplum/Valassis will not help either. I searched, using the cups error message and though it is Unbuntu, same error so maybe useful...only problem: details would not display unless I join Unbuntu forum. What a pain to do anything with my Mac or find any help. I honestly regret buying this buggy OS.
Anyway, here is what I found, FYI:
http://ubuntuforums.org/showthread.php?t=483415
As the old saying goes: when in doubt, consult the manual. The problem appears to be that I added the printer using the KDE Add Printer Wizard. It was automatically given a "socket" URI instead of an "lpd" one. When I:
- altered the printer settings at http://localhost:631 (the CUPS admin page) as instructed in the manual for the printer, and
- copied the PPD file into a second place on the hard drive (as instructed on ubunutuforums, see the link above)
..everything started working.
It's still slower than windows, but I can live with that
Probably a simple fix. Change the socket I.P. to match the printer I.P. like this:
socket://192.168.1.86:9100. The thing I'm concerned with using socket:// is that AFAIK the printer I.P. must not change. In my case I'm able to assign a static I.P. address to the printer but it's something to consider.
I found that the only thing I needed to do was change socket to lpd (and remove :9100 off the end as well). See Solving Ubuntu printer broken pipe problem (DocuPrint C525A) . BTW thanks for steering me in the right direction - very grateful.
Solving Ubuntu printer “broken pipe” problem (DocuPrint C525A)
Posted on November 25, 2008
Are you having a problem with your printer under the latest versions of Ubuntu (perhaps it worked under an older version)? Are you able to print short documents, but not longer, or more graphics-intensive, documents? (e.g. the unfortunate people at http://ubuntuforums.org/showthread.php?t=625493). Do they sit there as Processing for ages and then switch to Held? If you have the same problem I had the solution I tried may work for you too. Firstly, check your cups error log:
sudo gedit /var/log/cups/error_log
If you see anything like the following, the solution may be simple:
[Job 201] Unable to write print data: Broken pipe
PID 13359 (/usr/lib/cups/backend/socket) stopped with status 1!
System > Administration > Printing and right click on your printer, selecting Properties. Settings > Device URI
If you see something like socket://your_printer_ip_address:9100 just change socket to lpd and remove the :9100 off the end. Then click on apply.
Apparently lpd is a more modern protocol which works with most printers whereas socket is more raw (and potentially faster but riskier in a network situation). Somewhere along the line, the default Ubuntu/Gnome setup for networked printers shifted from lpd to socket. Some primitive printers will have benefited whereas a larger number of more modern printers will have suffered.
Please correct me if I am wrong (which is highly possible) but the underlying problem could be that socket may make the printer wait a long time for a large file to be processed ready for printing. Some printers, such as the Fuji Xerox DocuPrint C525A, may drop the socket if things take too long to start coming through.
Changing timeout settings might work but lpd is better than socket so it is the preferred solution in any case.
If this works for you, please leave a comment to let others know (ideally with a description of the printer and Ubuntu version). Printer may be relevant if it doesn’t support the direct stream protocol properly. NB I may take a while to let your comment through because of the volume of spam. Sorry about that.
Finally, thanks to sphilli8 for the steer in the right direction at http://ubuntuforums.org/showthread.php?p=6245626.
http://ubuntuforums.org/showthread.php?t=483415

Is the app store and itunes having problems? I cant open them in my ipad and I cant buy anything on my iphone

is the app store and itunes having problems? I cant open them in my ipad and I cant buy anything on my iphone

Have you restarted your phone?
If so, try a reset. Press and hold the home & sleep/wake buttons until the screen goes blank, ignoring the power off slider if it comes up.
Check for the app again after the phone starts back up.
~Lyssa

We recently purchased the iphone5 (2) and are having problems with sound coming thru the earbuds when we plug them in to the iphones. works fine with the ipad. help please

recently purchased the iphone5 (2 of them) and are having problems with the earpods. no sound when plugged in to the iphone. both phones. works with the ipad. help please

Hi P5052,
Welcome to the Support Communities ... and congratulations on the purchase of your iPhone 5's!
It is very unusual that neither phone is working with the new earpods.
Have you tried a different headphone just to see if the issue is with the earpods or the iPhones?
The article below will give you the basic troubleshooting steps for this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
iPhone: Can't hear through the receiver or speakers
Symptoms
When someone calls, I can't hear them through the receiver or speaker phone, and I can't hear music through the speaker. I also can't be heard by someone who is calling me.
Note: iPhone has one speaker, which is adjacent to the dock connector. On iPhone 4 or later models, the speaker is to the right of the dock connector. On earlier iPhone models, the speaker is to the left of the dock connector.
Resolution
Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
Make sure the Ring/Silent switch is not switched to silent.
While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (chooseSettings > General > Bluetooth).
Restart the iPhone.
If restarting the iPhone doesn't resolve the issue, try restoring the device.
If the issue persists, go to the Service Answer Center - iPhone for information on service.
Hope this helps!
- Judy
<Edited by Host>

I am having to reinstall Adobe Pro because of a hard drive failure. I have lost the License Key and need to know how to retrieve it so I can reinstall the product.

How do I retrieve the Adobe Pro License key/# so I can reinstall on my computer. I had to have the hard drive replaced due to failure and don't have the necessary information to reinstall Adobe Pro.

As this was a 1,000 USD + purchase I did registered back in 2008 when I got my copy of "Adobe Creative Suite 3 Design Premium". And now I'm in the same situation as you. I did go to manage my account and found my serial number.
My disk crashed completely and I got everything back and running from my Time Machine backup. A few days ago Illustrator said there was a licensing issue. I tried all their gradual solutions up to the very last one: Reinstalling.
I did that and inserted the Serial number; it worked. Now that I'm opening the Adobe Acrobat Pro it requires me to input the serial and it says is invalid!
Anyone has an idea about this?

I have tried downloading and installing the Adobe Pro DC trial on 2 different browsers and it keeps generating an "unexpected error". I have a MAC. How is this troubleshooted and fixed?

I have tried downloading and installing the Adobe Pro DC trial on 2 different browsers and it keeps generating an "unexpected error". I have a MAC. How is this troubleshooted and fixed?

Hi Carlos ,
Could you please share the screen shot of the error message so that we can check and troubleshoot accordingly .
Is there any error number or code associated with the error message or it just says "unexpected error" ?
I would recommend you to try and install the Acrobat DC trial referring the following links .You could choose any of the following .Also make sure you disable all the third party software before you commence the installation .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Regards
Sukrit Dhingra

I have a new computer and I would like to transfer the adobe pro to new computer. Problem is I do not have the install CD anymore..

I have a new computer and I would like to transfer the adobe pro to new computer. Problem is I do not have the install CD anymore..

Hi Matt,
Here is info on downloading Adobe applications: Help | Download, install, update, or uninstall apps
Does that help?
Thanks,
Kevin

I have a mac book pro and have already downloaded adobe flash player. However when i go to watch a video it says "Block Plug In". But my adobe is already up to date. Can someone help me to fix this so i can watch videos?

I have a mac book pro and have already downloaded adobe flash player. However when i go to watch a video it says "Blocked Plug In". But my adobe is already up to date. Can someone help me to fix this so i can watch videos?

If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 7. Back up all data before making any changes.
Step 1
You might have to log out or reboot before a Flash update takes effect.
Step 2
In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
Step 3
If you're only having trouble with YouTube videos, log in to YouTube and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
Step 4
If you get a warning of a "blocked" or "outdated" plug-in, then from the menu bar select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Check Now. Quit and relaunch the browser.
If the warning persists, triple-click anywhere in the line below on this page to select it:
/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Open this folder as in Step 4:
/Library/Internet Plug-Ins
Delete the following item, or anything with a similar name, if present:
Flash Player (failing).plugin
You may be prompted for your login password.
Step 6
Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
Step 7
If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked
Allow (or Enable) plug-ins
Then click the button marked
Manage Website Settings...
if present and make sure that the website is not blocked for Flash.
Step 8
Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.

Hi I have downloaded Acrobat XI Pro and when I try to convert pdf file to word the message says 'error can't sign in'

Hi I have downloaded Acrobat XI Pro and when I try to convert pdf file to word the message says 'error can't sign in'?
Irenedix

Hi Irenedix,
If you are using Acrobat you can try the suggestions mentioned above.
Are you using the Create PDF service from within Reader to create pdf?
If yes then please check if you are able to login to: https://cloud.acrobat.com/convertpdf with your Adobe ID and able to convert the document to pdf.
If yes then within Reader you can try the following:
Choose Edit > Preferences (Win)
Click 'Online Services' or 'Adobe Online Services' on the left-hand side
Sign out of your Adobe ID and sign back in.
Regards,
Rave

Encore keeps crashing on startup on macbook pro. I have all the latest cc and osx updates

encore keeps crashing on startup on macbook pro. I have all the latest cc and osx updates

What specific OS and Encore versions? Since you say "latest OS updates," I assume Mavericks, and is this the relatively new 10.9.1 version?
Where in the startup does it crash? Is there an error message?
Mavericks causes a variety of issues, and we don't have enough data to really pin them down. At least with the original Mavericks, some users appeared to get CS6 to run with some serious but workable problems.
Make sure you have handled any permissions issues.
This describes such issues:
Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
http://kb2.adobe.com/cps/824/cpsid_82414.html

I have downloaded the Adobe Acrobat Pro XI trial version. What do I need to do to open it?

I have downloaded the Adobe Acrobat Pro XI trial version. However, I cannot find it in the start menu.
What do I need to do to open it?

Hey Mark,
Please refer this KB doc link and follow the instructions to download the Acrobat trial:
Trials | Download, install
Regards,
Anubha

I have a new macbook pro and want to purchase adobe photoshop. How can I do that with apple retina display compatibility?

I have a new macbook pro and want to purchase adobe photoshop. How can I do that with apple retina display compatibility? Does anyone use photoshop on your mac?

Adobe is moving from the purchase of a license for their software to the renting of it. I'm old school so I'd prefer a perpetual license. But you already have a subscription to Illustrator so I guess it'd be advisable to look into whether expanding the subscription to include other software will save you some money. Also I remember something about Adobe adding features to its Cloud version which aren't also added to the licensed version and a different way of handling updates and upgrades. Indeed, Adobe states that CS 6 has reached the end of the road. So if you're going to stay with Adobe, you may very well be stuck.
I'd suggest spending some time in the Adobe Communities. You'll likely find people complaining about choices they've made that you'll have to make too. Let them be the beta testers.

I have a new macbook pro and I want to reinstall my adobe creative suite 5.5

I have a new macbook pro and I want to reinstall my adobe creative suite 5.5. How to process?

Hi philipperahm,
If you do not have the download/DVD for CS 5.5 then you may download it from the direct link: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html, enter your serial key to activate the software.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

I have an older macbook pro and the hard drive is starting to go (making loud noises). i tried to back up to an external hard drive (my passport essential se) using time machine and the computer keeps shutting down. suggestions to complete backup please?

I have an older macbook pro and the hard drive is starting to go (making loud noises). i tried to back up to an external hard drive (my passport essential se) using time machine and the computer keeps shutting down. the same thing happens when just trying to save my pictures from iphoto to a flash drive. suggestions to complete backup please?

Sounds like you'll need to access that drive while it is not booted. You need to replace it anyway, so do that, then one way or another (ext enclusure, et), access it and copy files.
If you keep trying to boot it, you might kill it for good and not get your files, so just swap it out first.

I HAVE PURCHED THE ADOBE PRO AND AM HAVING PROBLEMS PRINTING

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