I have put in a new sim and have no carrier available,no network,number unknown. but i know the sim works?

Can you help please.. I have just put in a new sim from o2 the sim works in my other phone but not in my iphone 4, o2 tell me that it is the phone. I have no carrier available come up along with, no network, and number unknown. I cannot move my sim pin lide to try and unblock the phone either...very frustrating!

Where was the phone bought? Is it SIM unlocked? If not, then the phone will only work with a SIM the carrier is locked to.

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