I have Reader 9.5. Trying to upgrade

I have Reader 9.5 .   trying to upgrade to 11.0 and keep getting error message "Adobe boot strapper for single installation has encountered a problem & needs to close.  Sorry for the inconvenience."  What does this mean and how do I fix?

I'd try getting and running the full installer from http://get.adobe.com/reader/enterprise/. If that doesn't clear it up the run the cleaner tool at http://labs.adobe.com/downloads/acrobatcleaner.html Then try the installer again.

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