I have received a replacement iphone but cannot find my back up for my old iphone

How were you backing up your iPhone? with iTunes on a computer with iCloud?

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TS4006 My phone will not turn on, therefore I have received a replacement phone but am wanting to reset my old device. It is not locating it because it says it is offline however I cannot turn it on at all. Can I start with my new device and not reset the

My phone will not turn on, therefore I have received a replacement phone but am wanting to reset my old device. It is not locating it because it says it is offline however I cannot turn it on at all. Can I start with my new device and not reset the old? Any help would be greatly appreciated. It's been a week without a phone

That does happen. It depends on how hard the server is being hit, as well as the connection speed of your system. If you are on a windows system, you will want to disable any antivirus or firewall software during the download.

I have a new ipad min2. I have the verizon activated. but cannot find phone number. I checked view account. How do I get my phone number asscoiated with my Ipad?

I have a new ipad min2. I have the verizon activated. but cannot find phone number. I checked view account. How do I get my phone number associated with my Ipad?

Your ipad has a cellular access number in settings under cellular data.
it is not a phone, and that number can't be used to phone calls.

I have received a replacement iphone 5, updated to ios 7.0.2 and my cellular data will not work.

is anyone else experiencing network issues after updating to IOS7? I have sprint, and two of my other roommates have sprint as well, and their 3G seems to be working fine( slowly, but functioning). Is there anythnig besides doing network resets and updating the profile by dialing ##873283#-- that I can do to remedy this issue? Certainly a phone of this caliber should have working data, when not on wifi as well.
Thanks for all the help guys!!
Michael Finn

Hopefully you won't have to make a trip to the Apple Store.
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that does not help, restore the software > iTunes: Restoring iOS software

The latest answer from you to me is that my photos are safe and that I should look in a default folder. I have tried to do this but cannot find it. How do I find the default folder.

I received your emai stating that my photos are safe and are present in the folder on your computer that you specified when importing them. If you used Photoshop Album Starter Edition to import your files from the camera without changing the default folder, look in this folder. I have tried looking in the default folder and there is nothing there to help. Some of these photos were scanned in from my Cannon Printer. Surely if Adobe are requesting me to register and telling me they will send me a code no. that is all that needs to be done.

Mann8 wrote:
How to communicate with Adobe office more direct? I do not want to enter into forum. Are you telling me Elements user not qualify for better services from Adobe?
Why you relied to my questions partially only? Selective to questions? Or?????
I repeat my previous questions that you ignored:
How to compare Elements to CS5 or 6?
Can I upgrade from Elements to CS?
Is Elements 13 comes in DVD format?
I'm interested in upgrading my Elements 10 to????
Your advise please?
I'm so sorry, but in today's world, the support of low cost products through personal contact has become very uncommon. It simply does not pay to sell a product for $50 or $100 and then pay people to sit in cubicles to talk on the phone that may cost $50 or $100 an hour.
That said, I'll try to help for free!
CS5, CS5.5 and CS6 are products from the past that, as far as I know are not being updated or maintained. Adobe has replaced them with the "Creative Cloud" or "CC". So, if you want a current version of "Premier CC", you "rent" it for $20 a month. For $50 a month, you can rent everything Adobe makes for photogrphers, videographers, designers and graphic artists.
If "upgrade" means "get a cheaper price", no.
The easiest way to buy the DVD version of Elements 13 is to order it from a major retailer like B&H Photo or Amazon. I've checked and both have it. The cheapest way to buy it is to wait for holiday season pricing.

I have changed my apple id but cannot change it on ipad. My old id comes up with request to log in, but it doesn't recognize my password or birthday. Help please.

I have changed my apple id on itunes but can't change it on ipad. My old id asks for login but doesn't recognize password or birthday. Help please.

Hi on iPad itunes bottom of page Sign out then sign back in with new details. Cheers Brian

I have installed the alexa toolbar but cannot find it or run it

Problem running Alexa toolbar in firefox.
== This happened ==
Not sure how often
== i have downloaded the alexa toolbar

First of all, see if the Alexa toolbar is listed in the list of toolbars, found in menu View (Alt+v) -> Toolbars.
If it is and doesn't have a checkmark beside it, enable it by clicking it in the list in that menu.
If it is and does have a checkmark beside it, it may be displayed outside the window somehow or there is some other problem, please try and see if the [[Back and forward or other toolbar items are missing]] support article can help you solve it.
If it is not listed in the Toolbars menu, it may not have installed properly for some reason - check in menu Tools -> Add-ons -> Extensions that it is installed. Our support article [[Troubleshooting extensions and themes]] may be able to help you, this may also apply if you're not using the default theme as it could be a problem with the theme.
The article [[Unable to install add-ons]] may also be helpful and goes more in-depth with add-on installation problems.
Please let us know how above works out, and if we can be of further assistance.

I just got a new computer AND HAVE SIGNED IN TO ITUNES BUT CANNOT FIND MY ITUNES LIBRARY OF PURCHASED MUSIC. HELP!!

i cant find any of the music i have previously purchased

JJWTir wrote:
The old one is very dead. I thought that was what iCloud was for - to store this stuff!
You thought wrong.
iTunes Match will do this.
Did you subscribe to iTunes Match?
I too can not find my music. The ones I have downloaded myself and the purchased ones.
They are on your old computer or in the backup of your old computer.

I have windows mobile 6.5 but cant find any ff version for it. Please provide a version for winmo as i am very exited to use it on my winmo. pls pls pls

please build aversion for windows mobile 6.5, pls i love ff and i always use it, so i also want to use it on my winmo 6.5.

There's a link on https://wiki.mozilla.org/Mobile/Platforms to an old pre-release version of Firefox that will run on some Windows Mobile 6.5 phones.

Addon Firebug causes some sites to become mouse insensitive. I know Firebug is not Mozilla, but cannot find an email contact for them. Help!

When activated my Firebug causes some sites (e.g. Facebook) to become insensitive to my mouse.
My workaround is to disable Firebug.

See http://getfirebug.com/community

Hi everyone, I have received a new iphone today. I have an ipod touch but no longer have the computer it is synced to. How do I get my music from the touch to my new iphone? many thanks Anna-Marie

Hi everyone, I have received a new iphone today. I have an ipod touch but no longer have the computer it is synced to. How do I get my music from the touch to my new iphone? many thanks Anna-Marie

Joe Z in VA wrote:
First try this:
- Go on iTunes computer
- plug in the iPod
- authorize your device from store/authorize
- iPod / transfer from iPod by right clicking on the left pane
This will only transfer iTunes purchased music, not ripped CDs. and it is unnecessary now, as the music can just be downloaded from the cloud.

HT201272 I bought an audio book on my iphone when i went to update my iphone it is now not there. I have the reciept of the purchase but cannot find it on my itunes or on my phone how can i redeem this purchase again?

I bought an audio book on my iphone when i went to update my iphone it is now not there. I have the reciept of the purchase but cannot find it on my itunes or on my phone how can i redeem this purchase again?

Nope not there i dont know what to do

Using windows 8 - receive message "ipod detected but cannot be identified" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

Using windows 8 - receive message "ipod detected but cannot be identified properly" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
Message was edited by: Martha11

I have the problem of calls getting failed.. Black Iphone 4S 16gb IOS 6.1.3. O2 Network. Airtel India. I have full bars of signal but cannot make calls. Goes to "No service" then to "searching". I constantly get "Call Failed" when making calls.

I have the problem of calls getting failed.. Black Iphone 4S 16gb IOS 6.1.3. O2 Network - Airtel India.
I have full bars of signal but cannot make calls. Goes to "No service" then to "searching".
I constantly get "Call Failed" when making calls.
What could be done to solve the problem?

Try settings/general/reset/reset network settings. If that does not do it then contact your carrier

Received a replacement iphone 5. Do i set up as new or restore from backup?

Just received a replacement iphone 5. Original was backed up and during set up of the replacement it states that i cannot complete the backup as the replacement does noy have ios 7.0.3. Do I backup to an older backup? Set up as new?

Welcome to Apple Support Communities
In that case, you have to set up the device as a new one. The iPhone you have received has got an older iOS version than the one you had before, so now what you can do is to open Settings > General > Software Update, and install iOS 7.0.3.
Then, you can go to Settings > General > Reset > Erase All Content and Settings to restore the phone to default settings, so you will be able to restore the backup and use your old settings

I have received a replacement iphone but cannot find my back up for my old iphone

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