I have received an email from The iWork Team 15912319 Is this to be trusted

Question

I received this message. Is this to be trusted
Hello there,
    We have heard about your issue from the discussion thread below:
https://discussions.apple.com/thread/5829899?tstart=0
We would like to know if you would be able to provide the following:
1. Which version of Keynote?
2. An example document that illustrates the problem (preferrably the 5.3 version of the document before the import).
3. A system profile.
4. Any console or crash logs.
5. Where is the document being stored while being edited (i.e. local hard disk, iCloud, DropBox, GDrive, network share, etc).
6. Was the document duplicated or stored using a backup program or file synchronization program (e.g. Synchronize Plus)?
Apple System Report
1. Click on the Apple icon on the upper left corner
2. Select 'About This Mac'
3. Click on the 'More Info…' button
4. Click 'System Report' button
5. Select File>Save
6. Send this back to us
Console logs:
1.  Launch Console app from your Applications/Utilities folder
2.  Click the Clear Display icon on the Tool Bar
3.  Launch your app and your steps to reproduce your issue
4.  Copy the log on the right pane
5.  Email this back to us
Crashlogs:
OSX
Crashlogs:
Location of Crash logs can be found in the following directory for Lion:
Users/Library/Logs/CrashReporter
Here's a shortcut.
1.  In Finder, Select the Go>Go to Folder
2.  Enter the following:
    ~/Library/Logs/DiagnosticReports
3. Look for the specific log for the app that crashed.
4. Copy the log and email it back to us.
iOS
Crashlogs:
1. Sync your device to iTunes
2. The crash logs will be located here:
Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/DEVICE
Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>
Windows Vista, 7 & 8: C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
3. Reply to this email and attach the latest few files for <App name>.
Thank you,
The iWork Team
15912319

Answer 1

Yes, Apple need every support we can give them to sort out all the Keynote problems.
Just check that the return email has an Apple.com address.