I have received an error message on the C6380 all in one saying "Printhead Problem"

Then says " remove all cartridges. Next lift grey latch and remove printhead, then reinstall printhead and cartridges."
I have done this, I have cleaned the printhead and contacts, put it back taken it out again and put it back again all to no avail.
I have turned it off at the mains, at the switch and anything else I can think of.
I cant get rid of the error message so I cant use the printer even as a scanner as it shows offline.
Cartridges have always been HP. Usage is minimal, intermittent but not great use. I tend to use it more for occasional scanning and copying. I cant even check the page count as I cant clear the error message.
What to do please?

If the HP warranty is over you can try soaking the Printhead.
Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
Next remove all the ink cartridges, then remove the printhead assembly.
Gently put the printhead nozzles down in the water and let it soak for five minutes ONLY.
Remove the printhead from the water and gently dry the electrical contacts.
Put the printhead back in the printer and then reinstall the ink cartridges.
If the error is gone then run a few cleaning cycles from the front panel.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

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