I have recently found it impossible to make a genius bar appointment on line. has anyone else had the same problem? is this a deliberate Apple policy? or have they accidentally put in a number of loops into their website?

difficulty booking genius bar appointments on line.

It is my understanding that they're trying to get more information from you and offer other possible support options first. They probably want to cut down on unnecessary appointments by attempting to resolve simple issues online and are also trying to avoid some situations where people were booking multiple appointments for a variety of reasons.
I made one a couple of weeks ago with no problems. It was for a screen repair so it was pretty definitely not an issue that could be resolved by chat or a phone call.

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Cheers, Gerd

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http://support.apple.com/kb/TS3899
Thanks for reaching out to Apple Support Communities.
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