I have recently sent my iPhone 3G away for repair and have received a new one in return. I managed to backup my phone before it was sent away, however now I am trying to sync the information again but I'm unable to find all of my purchased music on iTunes

I need help trying to locate where I can find all of my purchased music from my account with the iTunes, to enable me to sync it back on to my new iPhone 3G... Any suggestions please??

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

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I have downloaded infinity blade 3 and then deleted it because i wanted to install some other apps. but now i am trying to install the game again but its saying error 0xE8000004. I have about 6.5 GB space on my iPad. what should i do..

I have downloaded infinity blade 3 and then deleted it because i wanted to install some other apps. but now i am trying to install the game again but its saying error 0xE8000004. I have about 6.5 GB space on my iPad. what should i do..

These might help
http://support.apple.com/kb/TS3221
http://support.apple.com/kb/TS3694

I sent my Iphone 5c in for repair and when they sent it back my sim card wasn't in it is there any way i can have them send it back or do I need to get a new sim card for it?

I sent my Iphone 5c in for repair and when they sent it back my sim card wasn't in it is there any way i can have them send it back or do I need to get a new sim card for it?

You'll have to get a new one from your carrier. I believe the shipping instructions for mail in service explicitly tell you to take it out as you will most likely not receive the same phone back. Apple doesn't repair most phones, they replace them.

I have recently updated my iphone to 7.0.2, and i have also downloaded the latest itunes software but everytime i try to sync now, it tellms me to download th latest itunes software. What do i do?

I have recently updated my iphone to 7.0.2, and i have also downloaded the latest itunes software but everytime i try to sync now, it tellms me to download th latest itunes software. What do i do?

Hi Azeem25,
Welcome to the Support Communities!
What version of Windows do you have on your computer?
You may need to update Windows first, and then try the download from the link below.
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
iTunes 11: Frequently used features
http://support.apple.com/kb/HT5649
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Cheers,
- Judy

I have saved a large number of cd on an extermal drive via my laptop. I have now moved my external drive to my desk to but I tunes does not find all the CD i have saved on the external drive

I have saved a large number of cd on an external drive via my laptop. I have now moved my external drive to my desk to but I tunes does not find all the CD i have saved on the external drive

Depending on which email client software you use
the files should be in 'your home folder' library, esp.
if you use Mail application.... ~/Library/Mail
Since you don't specify what mail application,
that would most be associated with the file.
I notice there are some items to the right of your post
where it says "more like this' so that may be worth a
look to see if similar issues were answered. Also, the
Help viewer in your system is a searchable database.
Seems that google also brings up fair information, too.
Do you have a complete bootable clone of your entire
Mac system on an externally enclosed hard disk drive?
Good luck & happy computing!

HT5622 I sent my Mac Pro Air for repairs and for some reason my user and group password was changed to Apple and I can't figure out what the password is -.help please.

Sent my Mac Pro Air for repairs and when it came back I had to download many programs. Dowloaded the OS X Mavericks but now it tells me I need an application to install it in my computer. Which application do I need? Checked the App store but am new at this and have no clue.

Did they also restore your original user account? Log out of Apple and see if yours is there to log in to.
You'll need to post the actual error message, not what you think it said. I don't think I've ever seen an error that said I needed an application to install anything on my Mac.

I have been working on a wedding slideshow for days and have over 3,000 pictures in albums on iPhoto. It suddenly will not open without upgrading to Aperture and I can't find any of my photos!!!!

I have been working on a wedding slideshow for days and have over 3,000 pictures in albums on iPhoto. It suddenly will not open without upgrading to Aperture and I can't find any of my photos!!!! I need these photos, to complete the video, not to mention I don't want to lose them. I have had trouble ever since upgrading to Maverick.

Try the following:
1 - launch iPhoto with the Command+Option keys held down to open the First Aid window.
2 - Run Option #4, Rebuild Database.

I have already sent my iPhone 5 off for repair...

For (accidental damage) I requested it was sent back when I couldn't afford £150 to repair it, as I did not realise my year warranty would not cover this... (I should really have done my research beforehand.)
Now that I can afford the repair, I'd like to send it back to be fixed but I don't want to do so if it will cost me more as I will be sending it back for exactly the same reason.
Does anybody know whether I will be charged more?
(My iPhone has a few cracks in the glass trim on the back that were caused from previous incidents, however, this is not what caused my phone to stop turning on. I used it as little as I could whilst at Reading Festival and when I returned home, obviously the battery had run out, I tried to charge it and turn it on, with no luck... I tried several chargers in case this was the issue and then decided to send it off to Apple.)
Please help me, I've gone almost a month without my iPhone and I'm feeling so lost.

iPhone Model
Out-of-Warranty Service
iPhone 5
£ 216.44
iPhone 4S
£ 146.44
iPhone 4, iPhone 3GS,
iPhone 3G
£ 126.44

I am trying to sync my old ipod but it say i will lose all my songs.. is this correct?

will i lose my old music and vids if i synce?

Yes. Your iPod is designed to sync with only one iTunes library at a time. It will recognize the iTunes library on the PC as a new library. If you sync the iPod with this new library, all content will be erased from the iPod and replaced with what is in the new library. So what you will want to do is copy everything from the iPod to your new iTunes library on your PC first.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I have the old ipod touch without the camera and i received a new one with camera as a gift how do I transfer eveything to new ipod from old?

I have the old ipod touch(without camera) and I received the new one (with camera) as a gift. How do I transfer everything from old one to new one?

Make one final USB sync with the old iPod. The sync includes a backup. Then connect the new iPod to the same computer/iTunes library and restore from the backup of the old iPOd. All the synced media like apps and music have to be in the iTunes library since synced media is not included in the backup that iTunes makes. For how to restore see:
iTunes: Backing up, updating, and restoring iOS software

I have a 27" imac (intel) my hard drive failed and I installed a new one. This is my first time dealing with this so I am having trouble re-installing the OS. Install disc spits out and ? mark with folder appears what am I missing?

Like the title says. My 1 TB drive failed and unfortunately my computer isn't covered on the replacement program even though my hard drive is the one they are claiming to replace. So that is not a solution just to get that out of the way. So I replaced the hard drive. What I am having trouble with is re-installing my OS. I have 10.6. When I load it and restart it just spits it out and I get the question mark folder. What am I doing wrong is there a step I'm missing? I did do a back up to my Time Machine before the crash. Can I plug it into it and reload format? I'm new to this so any help would be appreciated.
Thanks!

Well, let's hope that nothing was jiggled out of place when you were installing the new hard drive. Your optical drive may just be out of alignment or the disc you have is "dirty." Get a lint-free cloth and some rubbing alcohol, then clean the disc as thoroughly as you can starting from the center and working outward in a concentric circlular motion. See if that helps. In particular clean the inner portion well.
If this does not help, then you have a problem. You have opened the computer yourself. That action voids all support from Apple. If you take the computer in for service the store may refuse to service the computer. This is not related to your now expired warranty.

So i can't get my creative cloud window to open. is anyone else experiencing the same thing. i tried to download the software again but it still does the same thing. can anyone help?

Trying to figure out how to get my creative cloud pop-up window to open up for me on command. Last night I kept getting the busy icon and today it won't even open for me. How can I fix this issue?

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I had to send my iphone 4 away for repair and now I cant connect it to my itunes on the computer. Can anyone help please?

I'm having problems connecting my iphone to itunes. I have the Itunes on my computer but it wont register my phone is connected... Can anyone help please? xx

If your music was purchased within iTunes, then you should be able to get your purchases restored. If it was music you imported, then you must re-import the CD's. So sorry that you lost it all. Most people never back up their data.... even when they talk the talk but never walk the walk. 3 copies, and rotate them. son, father, and grandfather (Old school stuff but if you have a bad disc, the other saves may be your rescue!)
Good luck...

I got a virus off my computer and all my musics gone. I want to sync but Im afraid I'll loose all my not purchased music. How can I put all my music from my ipod back onto the computer?

how do i transfer all my music, even non purchased ones, back onto itunes

To transfer purchased music
http://support.apple.com/kb/ht1848
For non-purchased you will need a 3rd party program
Example http://www.copytrans.net/

I sent my iphone 5s to apple repair and its been 11 days and i live in peterborough is its supposed to take that long or is it supposed to take longer?

so basically i brought i iphone 5s it was perfectly working until i found some faults i sent it to apple and it has already been 11 days, also i live in peterborough is it supposed to take that long or is it supposed to take longer because im worried

If you 'sent' it somewhere it could have been delayed in transit. Or whatever is required to correct the matter isn't available. Have you phoned to confirm they have received it? Your nearest store is Cambridge, probably a very busy one.

I have recently sent my iPhone 3G away for repair and have received a new one in return. I managed to backup my phone before it was sent away, however now I am trying to sync the information again but I'm unable to find all of my purchased music on iTunes

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