I have recently tried to access my itunes account but am unable to.  I installed and uninstalled the new download several times.  I know I have a balance from itunes cards on my account as I received an email recently.  I have an ipod shuffle

I have tried to access the itunes store by many different means.  I know I have account balance as I put in 2 gift cards back in March and have not used them all.  I recently installed and uninstalled itunes several times but I still cannot open it on my computer.  When plugging in my ipod shuffle it does not automatically load either although my computer says it's working correctly.

Click on the "Start" button. Click "Run." Type the word "cmd" in the open box. When the DOS screen comes up, type "netsh winsock reset." Press "Enter." Type "exit" to close the DOS window and go back to Windows.
Restart the computer.
Read more: http://www.ehow.com/how_2125133_do-winsock-reset.html#ixzz2kyccghec

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