I have rented a movie on Apple TV but it won't play.  Say it will take 69 hours to be ready!  Network tested fine and lowest resolution set.  Help?!

How do I contact Apple about this ?

You must have a slower connection if it took 2.5 hours, did you pause it or exit out to the main screen? I've paused movies many times and it resumes..it could be due to the connection as well  so what is your actual speed? Check www.speedtest.net Wifi or ethernet? Have you changed the DNS settings?

Similar Messages

  • I have rented a movie from apple tv but cant watche it,it says go to itunes store and check for rentals, but its just lowding

    just rented a movie from my apple tv, accidently got out, and cant play it back, it says that go to itunes store and check for rentals, but it just show lowding and lowding                              please some one help, how can i play it back????????????????

    Welcome to the Apple community.
    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
    You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

  • HT1657 I have rented a movie on my iPad but it won't download because I don't have enough memory.  Searching thru the FAQ it looks like I am unable to transfer this to my Apple TV.  Is this correct & if so then maybe there should be a warning when purchas

    I have rented a movie on the iPad but I don't have enough memory for it to download  - so I wanted to make it available on my Apple TV - looking at the FAQ it doesn't look like I am allowed to do this! Why not - I've purchased/rented this movie I should be able to watch on any device??!   Can I get a refund for something I can't watch??

    As it says on the page that you posted from :
    If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
    Why it's like that I don't think that Apple have said (these are user-to-user forums). If you haven't downloaded it on your iPad then have you checked to see if you can download it on your computer's iTunes (Store > Check For Available Downloads menu option) or Apple TV ?
    If it doesn't show on either of them then you can try contacting iTunes Support and see if they will let you download it on a different computer/device or refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I recently rented a movie, it downloaded successfully, but it won't play.  When I call up the movie, there is no play button, just what appears to be a stop button.  How do I access this movie, or get a refund?

    I recently rented a movie, it downloaded successfully, and it will not play.  When I call up the movie, there is no play button, just what appears to be a stop button.  How do I access this movie, or get a refund?

    As it says on the page that you posted from :
    If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
    Why it's like that I don't think that Apple have said (these are user-to-user forums). If you haven't downloaded it on your iPad then have you checked to see if you can download it on your computer's iTunes (Store > Check For Available Downloads menu option) or Apple TV ?
    If it doesn't show on either of them then you can try contacting iTunes Support and see if they will let you download it on a different computer/device or refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT1143 I have rented two movies on Apple TV but when I try to watch the movies, it says there is a problem and it won't start.  What do I do?

    When I try to watch movies I've rented in AppleTV, it says there's a problem and won't start.  What do I do?

    Welcome to the Apple Community.
    Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

  • I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

    I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

    Rented movies downloaded to an Apple TV can't be transferred to any other device.
    (86941)

  • HT1657 I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

    I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

    You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • I have rented a movie on i tunes but unable to watch

    I HAVE RENTED A MOVIE ON I TUNES  but unable to find it on any of my apple products (i pad, i tv, i phone, mac book pro, i tunes)
    it shows that i rented it in itunes but cant find it to watch i tv wont let me watch says i need to rent it
    really not the best kind of customer service from apple either wrote emials to get bland auto reply back from them
    yes i checked the video app on my ipad nothing their
    anybody else having issuse with this really brothered by this had people over to watch a movie .....................

    Only rentals made on a computer can be transferred to other devices. You will need to watch your rental on the Apple TV.

  • I have rented a film on apple tv but I can't get it to play.

    I have rented the film on Apple TV however when I click play I keep getting the same error message - An error occurred loading this content. Try again later.
    We can watch the trailers, you tube etc but the rented movie won't play.

    Sometimes a complete restart can help, (unplug, wait a few moments and restart), however the error you get can be caused by extremely slow download speeds. Check your download speed at speednet.com and report back.

  • I rented a movie on apple tv, but during streaming, the voices of the actors is very quite while all other noises are normally to hear

    I rented a movie on apple tv, but during streaming, the voices of the actors is very quite while all other noises are normally to hear

    Hi vazandrew, thanks for your help, Ive just checked, both home sharings ie Apple TV and itunes on my laptop, and they were both on , but for the heck of it, I turned them off and back on again. I still have the same problem.
    Im looking in purchased films, am I looking in the right place ?
    Thanks

  • I rented a movie on apple tv but it wont play on the tv. Help me please.

    I rented a movie on apple tv but it wont play on the tv. Help me please.  I want to see it but a message appears saying that an error occurred loading this content. What can I do?

    Have you tried a reboot?
    What is your connection speed via speedtest.net?
    Check istumbler or netstumbler to see about network interference
    Make sure DNS is set correctly (settings - general - network - configure DNS - automatic)

  • I have just bought a apple tv streemer to down load and watch movies i selected a movie and says it will take 8 hours this cant b

    I have just bought a apple tv to down load and watch movies i selected a movie and it says it will take 8 hours to down load this cannot be right am i doing something wrong

    Welcome to the Apple Community.
    The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
    HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

  • HT4743 i have downloaded a movie through apple tv but it hasn't appeared in my iTunes library and I have been billed for it.  how can I get it into my iTunes library?

    I have downloaded a movie through apple tv but it hasn't appeared in my itunes library.  i have been charged how can I get it to appear?

    Welcome to the Apple Community.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • I rented a movie on Apple TV but don't know where to find it and play it . Can anyone help?

    I rented a movie on Apple TV but don't know where to find it and play it? Van someone help?

    Hi cheryle36779349,
    The free trial that we offer is for Acrobat (we don't offer trials of the online services). So, the first thing you need to do is download Acrobat from http://www.adobe.com/products/acrobat.html. When you launch it the first time after installing it, you should be prompted to accept the end-user license agreement.
    Then, so convert PDF files to Word, choose File > Save as Other > Microsoft Word > Word Document.
    Please let us know how it goes.
    Best,
    Sara

  • HT1498 I've rented a movie on Apple TV but it says no rentals were found?

    I've rented a movie on Apple TV but it says no rentals were found?

    yes i just rented a movie & in check rentals niothing is found, whats wrong?

Maybe you are looking for