I have reset FF but still need mouse to activate pages etc.

Getting really tired of this. I need to keep moving mouse all the time to keep pages running. Have followed instructions to fullest, even reset FireFox. Using FF v.25 I really don't want to revert to IE !!! Also, having a problem installing any Java upgrade. Tried offline as well but still comes up with error and no installation of it. Not sure if its a Java problem or something else.

Hi there!
This is a known issue and we are releasing a patch this fix this tomorrow. Please update to version 25.0.1 as soon as possible once it is released.

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I can't sign into my account, have reset password but still get error message

I can't sign into my account, have reset password but still get error message

Please give full details about your setup and problem, so that we may be able to understand it.

Lent someone mag safe lead and now mac powered but black screen! have reset battery but still nothing. Help please?

lent someone mag safe lead and now mac is powered but black screen! have reset battery and taken lead out for a few minutes and replugged but still nothing. Help please?

try pram reset
http://support.apple.com/kb/ht1379
if not try recovery mode
http://support.apple.com/kb/ht4718
read
http://www.macworld.com/article/2018853/when-good-macs-go-bad-steps-to-take-when -your-mac-wont-start-up.html

I have not been able to use itunes in over a month. It says Itunes disabled. I have reset password but still have same problem. HELP!!!!

I have not been able to use itunes in over a month. My son uploaded gift cards and lost the $. WE can no even update our apps. WE have reset password multiple times. But we continue to get the message ID Disabled. I have updated my billing information. WE do not want to use a credit card. WE only want to use ITunes Cards. HELP!!!!!

Have you contacted itunes support?
http://www.apple.com/support/itunes

WHY WON'T THE EPRINT WEBSITE ACCEPT MY EMAIL OR PASSWORD? I HAVE RESET IT BUT STILL WILL NOT LET ME

Subject
Why won't eprint website let me enter. I have reset my password to no avail. Do I have to return this printer to the store?

The Web Services server was experiencing difficulties at the time. If you're still having problems creating an ePrintCenter account and you already have a Snapfish account, try the following steps:
-On the ePrintCenter login page, there is the blue Snapfish icon. This brings up a Snapfish login form.
-If you do not remember your Snapfish password, go to Snapfish.com and use the snapfish “forgot your password?” tool.
-Once you login in to ePrintCenter using your Snapfish login, you will now have an “HP Web Services” type account, you can use the normal login form without hitting the Snapfish button
I am an HP employee

I have reset Firefox, but still cannot open Preferences.

I am running OS 10.6.8 on MacBook Pro and have been using Firefox for years as my primary browser. The crashes have been increasing over the last few months until now, Firefox crashes multiple times a day. I cannot get the Preferences to open from the File menu. I have uninstalled and reinstalled Firefox. I am at a loss to figure out what to do next. All my other applications run fine. Firefox is running on other Macs in our house under newer operating systems, but this has become a severe problem.

Create a new profile as a test to check if your current profile is causing the problems instead of using a reset.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Try a clean reinstall in case there has been problems with updating.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 21.0: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
*Install the new version that you have downloaded
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac

HT1414 After Voice over, opening code will not open ipad2 owing to not recognizing security code so remains locked have reset programmes but still does not work. How can I clear please my code was 2121 but will not open now?

Hi, after turning on Voice over and then turning off the i pad 2, I found that it would not turn on again as the locking code which always worked till now, 2121 is not recognised. A voice can be heard when trying to enter the 4 letter code stating the letters
I have tried to repair programme by resetting several times and also downloading i tune software as suggested by your advice centre but the i pad remains locked
Please can you tell me how I can resolve this issue?
Thanks Derek Brown

If it's slow on startup it would be extensions loading or LaunchDaemons starting up.
You should have a look in:
/Library/LaunchDaemons
/Library/Extensions
You can count out anything in your home folder and it shouldn't put anything in /System as that's reserved for Apple.

Hi all, I'm trying to download a film from iTunes onto my iPad but downloaded the HD version instead of SD and don't have the room to download it. Have removed everything I can to make space but still need another 1.2 GB. How can I delete it??

Hi all, I'm trying to download a film from iTunes onto my iPad but downloaded the HD version instead of SD and don't have the room to download it. Have removed everything I can to make space but still need another 1.2 GB. Is there any way I can delete it so I can delete the version I wanted, or even better change to the SD version? The film is still queuing in the downloads list. I've tried edit and delete but that doesn't work. I also can't re-download the film from iTunes.
Any suggestions very welcome!

Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore
Before that, back up your device, explained here:
iOS: Back up and restore your iOS device with iCloud or iTunes
How to back up your data and set up as a new device
You can check your warranty status here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do

I have problem with my iPhone 4s, the problem is i can't turn on wifi, though i have wifi address in my iPhone setting when i go to the general then about option, i tryed many options like turning of iPhone in airplan mode, reset options, but still the s

I have problem with my iPhone 4s, the problem is i can't turn on wifi, though i have wifi address in my iPhone setting when i go to the general then about option, i tryed many options like turning of iPhone in airplan mode, reset options, but still the same, its gray button of wifi, please help me.

Hello Pllumb,
It sounds like you are unable to turn on Wi-Fi because the option is grayed out in Settings. Use these steps from the following article named:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Restart your iOS device.
Make sure that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If you still can't turn Wi-Fi on, please contact Apple for support and service options. If you can turn Wi-Fi on but are experiencing other issues with Wi-Fi, please see these steps.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Hi, I forgot my user password mac 10.9.4 I don't need it to log in but i need it to make changes, etc. It says a password hasn't been set for this account but it still asks for one when i click on the lock icon. can anyone help me? thx!

Hi, I forgot my user password mac 10.9.4 I don't need it to log in but i need it to make changes, etc. It says a password hasn't been set for this account but it still asks for one when i click on the lock icon. can anyone help me? thx!

This is a little confusing since you say you have forgotten your password and then the system says you have not entered a password. Even with an Admin account you must have a password to install software.
If you are using Mac OS X 10.7 or above, you can change the admin password by restarting holding the Command and R keys, from the menu bar select Utilities, then Terminal. When the Terminal window opens, at the cursor type exactly:
resetpassword
and press Enter. When the Reset Password window opens, select the internal hard drive, and then the user account. Type a new password twice, leave the Hint blank, and then Save. Accept the next dialog that opens, and at the bottom of the Reset Password window agree to resetting the home directory permissions.
Quit the Reset Password window, go to the apple left side of the menu bar, Restart.
And you have a new password for your account.

I had to remove Mavericks and do a reinstall on 10.8.5 but still need help...

I have been trying to undo my Mavericks upgrade in October and after considerable effort I am mostly got back to 10.8.5 OS but still need a bit of help. I just want the previous OS back in place then I'll try Mavericks soon....
1)               I never seem to pay attention so is 10.8.5 the last OSX prior? As long as it isn't Mavericks, I want to get it installed.
2)               I had to reformat my iMac so I have a residual elements from 10.9 and one issue that I had before was permissions. Every number of files either on other hard drives or sometimes in my same user folder was asking for permission and authentication to simply move a file.. A popular one you'll see at the bottom the person/whatever/ problem known as fetching. Could someone just give me the general reason of this fetching and permissions problem that I ran into? Better yet since I just want to avoid it altogether into the future tell me what's the best way to assure it disappears forever.
3)          Another, which is kind of a big ticket item for me is the backup/restore/cover your (!!!) system. I was a good little iMac User and had Time Machine backed up for a period prior to the Mavericks install. I'm a little bit upset that TM isn't 100%....but what is...? I need another backup/restore system in place and that's what I am looking for recommendations on. An item that saved me a bit was that I had OS 10.8.3 on an external hard drive. The problem with that one was it was on a partition, on one of the drives requiring to be reformatted. It worked as a bridge consolidating files and all but was a big headache as a partition on the external. Recovery Disk did it's part but wasn't enough as well.   Is there a simple/easy idea...clone, disk images, boot from an external drive… ?
4)          iPhoto (9.4.3) currently will not open the libraries which iPhoto (9.5) converted. Is there way to go back? Seems the App Store and Software update don't like something. I'm getting into a loop with App Store, iPhoto and the OS. Either the software needs operating system ... then the App Store says it's incompatible or some other complaint. Right now I have 9.4.3 iPhoto installed for OSX 10.8.5 and was only able to create a new library and the converted ones currently do not open.
Thanks to your help

10.8.5 is the lates ML edition. I use TM and also carbon copy cloner as my second backup. If I were you and you have a TM backup prior to Mavericks I would try another restore at bootup. You should erase your drive first in that process using disk utitlites and then use TM to put back you apps and files. The other choice is to do an internet recovery and then use TM to restore your apps and files. That should fix the permissions issue. I did the same thing and all was OK including getting my original iPhoto progam (9.4.3), iphoto11 and photos back.

I have tried everything, but still I can't locate the photos tab in iTunes...I have tried changing the resolution, started iTunes after connecting with the ipad2, nothing seems to work! please advise!

I have tried everything, but still I can't locate the photos tab in iTunes...I have tried changing the resolution, started iTunes after connecting with the ipad2, nothing seems to work! please advise!
I am also providing you with a screenshot of what appears! I need photos on my iPad2
Message was edited by: angana

You don't see it on the left-hand side of iTunes - you need to connect and select the iPad on the left-hand side, and then one of the tabs on the right-hand side that you use to select which content to sync to the iPad should be Photos : http://support.apple.com/kb/HT4236
You will need to select and sync all the photos that you want on the iPad together in one go as only the most recent sync remains on the iPad, not including photos in a subsequent sync is how you delete them from it.

TS3274 my ipad wont make any sound, i have reset it and still no sound, any suggestions?

My ipad won't make any sound, i have tried to reset it but still nothing, any suggestions?

Reset all settings: Choose Settings > General > Reset, then tap Reset All Settings. All your preferences and settings are reset. Information, such as your contacts and calendars, and media, such as your songs and videos, aren’t deleted.

I am trying to open Premiere Elements but get 'CoreVideo.dll is missing' and 'Core Audio Toolbox.dll is missing'. Suggests reinstalling programme - have done that but still get these messages.

I am trying to open Premiere Elements but get 'CoreVideo.dll is missing' and 'Core Audio Toolbox.dll is missing'. Suggests reinstalling programme - have done that but still get these messages.

update your graphics card drivers.
if that fails, reset your preferences.

TS3899 I have done everything but still can't get email on my iPad or iPhone ! What shall I do now?

I have done everything but still can't get email on my iPad or iPhone ! What shall I do now?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

I have reset FF but still need mouse to activate pages etc.

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