I have sent my iPhone for repair, but the case has the wrong description, I have called and talked to Apple Support, and told them the actual case and they told me thats what it was for and my Warranty covered it.. When will I get a new iPhone or mine?

Question

I filed for a case and my One-Year warranty is still available until Jne 2014 , somehow the description in the case is mixed up and says it was cracked or dropped, but the real reason is the Audio goes out on my iPhone 5 after the iOS 7.1 update every 20 minutes and I have to restart it. I talked to apple support and they told me my warranty will cover the audio issue, but it still doesn't say that in the repair description. How can I see that? or will they already know? Apple has told me that they will, but I don't want it to be mixed up and me have to pay for something and it not being my fault.

Answer 1

Besides checking the support status assuming you filed the case with your Apple ID, there is nothing more you can do. Nobody here knows that as nobody here works for Apple. We are users like you. Apple does not monitor this forum. You will have to contact Apple support for the information if you cannot get it the way I described.