I have sent you a question and all I get back is that you can't activate my account. I have clicked on the link you provided and entered the correct address. What else can I do to get help. How about a phone number?
''locking - please continue in your original support thread - here - https://support.mozilla.com/en-US/questions/835625''
I sent you a question yesterday and you sent me an email saying you couldn't activate my account because I either didn't click on the right link or enter the correct address. I have done both of these correctly but nothing changes. What can I do to get my original question answered - talk to someone?
When you say "account," do you mean your iTunes library, because your iTunes library is what is on your computer? Your iTunes library does not have an email address. An account that is related to iTunes is your Apple ID (which is an email address) and you use it as your user name to sign in to the iTunes Store, to make purchases. Changing your Apple ID will not make songs disappear from your computer's iTunes library.
If you had an Apple ID and used it to make song purchases from the iTunes Store, and then started using a different Apple ID, you should be able to re-download the songs purchased with the old Apple ID. In iTunes, sign in to the iTunes Store using your OLD Apple ID (and password). That may not be your current email address, but Apple uses it as your user name, so it does not matter.
On the iTunes Store Home screen, click on Purchased under QUICK LINKS. This takes you do the Purchased screen, where you can re-download previous song purchases (for that Apple ID) at no cost.
NOTE: If those song purchases are from more than a few years ago, you may also need to authorize your computer to play (and sync) songs for your old Apple ID.
For songs that were not purchased from the iTunes Store, if they are also gone, you cannot get them back unless you have a backup (or they are still loaded on your old iPod).
If that's not what you mean by "changed the email address on my account," please post back with more details.
Similar Messages
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I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68
HI,
The Apple IDs from @mac.com and @me.com (Older MobileMe and more recent iCloud Names) are also Valid AIM Screen names.
Any other sort of Apple ID is not a Valid AIM Name.
A Google ID that is associated with Google Mail Account (And has "Talk" enable on your Google Settings) can be used in iChat as Jabber Name/ID. (Google Run Jabber server).
Jabber and AIM are different IM Services and it is not easy or straight forward to add Buddies from one Service to the Buddy List of another. (As A Starting point consider it "impossible")
iChat 4 and 5 have links to the registration page of @Mac.com here with a "Get an iChat Account" button in the add (Account) screen (You select @mac.com or MobileMe and then press the Button - Choosing AIM and then pressing the button used to lead to the AIM registration page but AIM moved their page).
Apple IDs can be any valid email (or an @mac.com or iCloud registration)
Therefore you could make a Google ID into an Apple ID.
However this will not be a valid AIM Screen Name the way @mac.com or MobileMe/iCloud ones are.
Valid AIM Screen Names in Table (pic)
7:46 PM Monday; December 5, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
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Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
HT1212 if none of the solutions to fix a disabled ipod are working,what else can you do?
i have tried the tips on a disabled ipod. i no longer have the computer it was originally logged into itunes with, i am not able to get it to work with any of the other tips what can i do from here?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I purchased a used ipad 4th gen on ebay a few weeks ago. It has been working great but has now frozen up. I have reset it several times with no success. It will only go as far as showing the apple icon then no farther. Can anyone share some info with me ?? Thanks !
Try the following:
1. Restore:
http://support.apple.com/kb/HT1414
2. Recovery:
http://support.apple.com/kb/HT1808 -
I cannot connect to the iTunes Store but my wifi is working fine, what else can I try please?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I forgot my security questions. Called apple and they want to charge me 19.99 to talk with a real person. What else can I do?I don't have a reset button.
See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Cheers, Tom -
My ipod Touch does not want to turn on. I've tried all the different methods and I'm stuck and dont know what to do now. What else can I try?
JesusDGZ wrote:
My ipod Touch does not want to turn on. I've tried all the different methods and I'm stuck and dont know what to do now. What else can I try?
I have no clue what you mean by "all the different methods." Here are my suggestions.
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
I have performed all troubleshoot suggestions to make my iphone and PC calendar update to each other via icloud.What else can I do to resolve this? This has been the most frustrationg aspect of changing to iphone and ipad. Thanks.
Welcome to the Apple Community.
1. First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
2. Make sure the calendars you are using are in your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by clicking/tapping the calendar button in the top left corner of the application ), non iCloud calendars will not sync.
3. If you are sure that everything is set up correctly and your calendars are in the iCloud account, you might try unchecking calendar syncing in the iCloud settings, restarting your device and then re-enabling calendar syncing settings. -
I ran out of storage for backup. I followed the website directions and delted 1/2 of mmy pics, all my videos and the Apps I haven't used in a while. What else can I do?
Hello Terri0125,
Thank you for using Apple Support Communities!
You have a couple of options here. First you can use this article to manage your iCloud storage:
iCloud: Managing your iCloud storage
http://support.apple.com/kb/ht4847
You can manage the storage either from your device, or from a computer. Whichever is more convenient for you.
You can also backup your device to iTunes for a local backup if you want.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Take care,
Sterling -
I tried to restore my iphone more than 3 times now but no luck; how and what else can i try to do?
Once you jailbreak you are on your own.
We can't help you. -
I have lost my iPhone.
Do I need to report here to Apple? I have got all the IMEI no. and serial no., and also I have already reported to the police. What else can I do to protect my privacy inside my phone? Or is there any way to locate my phone through those numbers? (I do not have the FindMyPhone apps)If you had a pin code lock on the phone then your information is safe. If not then nothing in it is safe and I would suggest changing passwords to all accounts you had on the iphone ASAP. Also if you had find my iphone activated on the phone then you could go to icloud and wipe the phone remotely. If you didn't then there is nothing you can do about it.
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My itunes will not work at all. i have deleted and reinstalled in over ten times, i have ended the process, i have reinstalled quicktime i few times, i have deleted many folders such as TEMP, itunes helper et What else can i do? Please help:(
Now it sometimes keeps coming up and working but once i plug an ipod in it freezes my whole computer up and no i dont get any response from itunes at all
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My eldest son gave my youngest son his ipod. He locked it with a passcode, couldn't remember and now it is disabled. Will not work trying to get it in recovery/restore mode. Original synced computer not around anymore, either is eldest. Not worried about losing data as my young son can have it now. What else can I try?? I follow the steps and it still says ipod is disabled on ipod screen. iTunes keeps saying it needs passcode.....
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Next try placing the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
For MAC or PC
The Firmware Umbrella - TinyUmbrella
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
The itunes software repeats its request for computer authorization despite trying the steps mentioned in the
help article: authorizing from admin account, checking for updates, deleting sc folder, what else can be done?Doublechecking. In the course of your troubleshooting to date, have you also worked through the instructions from the following document?
iTunes: Missing folder or incorrect permissions may prevent authorization -
Can apple help me find my iPod touch 5g??? I have already reported it to the police and they haven't called back, i also have the find my iPhone app in it but I don't have the location thingy turned on so what else can I do to locate it pleazz help this iPod is relly valuable to me I had gotten it for Christmas and now I proved that I can't be trusted with it HELP :c
Police don't "track down" lost items, per se. They'll keep your information on file in the event that someone finds your iPod and turns it in. Otherwise, there's nothing the police can or will do in regards to finding lost property.
Sorry, but your iPod is most likely gone for good.
Regards.
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